How to provide a suitable delivery experience to your customers in 2024

How to provide a suitable delivery experience to your customers in 2024, Zeo Route Planner
Reading Time: 5 minutes

Today in 2021, providing the right delivery experience to your customers is essential. If you are into the delivery business, you should keep one thing in mind that customer is God. If your customer is not happy with the delivery experience you provide, it is a significant loss for your business.

Let’s take an example to understand this scenario. Suppose you have ordered some product online, and you get a notification that your product will be shipped the day after. You keep waiting for your product the next day, and you again receive a message that “Product delivery canceled, as the recipient was not at home.”

How to provide a suitable delivery experience to your customers in 2024, Zeo Route Planner
Provide a suitable delivery experience to your customers in 2021 with Zeo Route Planner

When companies are spending millions on maximizing a positive user experience in this age and era, you cannot take your consumers for granted. If you run a last-mile delivery business, you have to buckle up and enhance the delivery experience.

Let’s look at how routing software such as Zeo Route Planner can help you provide faster delivery and provide a suitable delivery experience to your customers.

Communications with your customers

The days are gone when the customers used to wait for their deliveries. Nowadays everyone wants their deliveries to be as quick as possible. The expectations of the customers have changed over the years. Thanks to eCommerce companies such as Amazon, Walmart, and Flipkart, who have brought this trend to the market, raising the bar of customer experience.

KPMG surveyed online shoppers’ performance, and they found that 43% of customers choose next-day delivery options in 2020. Also, in 2021, you’ll no longer be able to expect customers to wait around forever for their packages when they are demanding same-day delivery.

How to provide a suitable delivery experience to your customers in 2024, Zeo Route Planner
Customer communication is essential to provide good delivery experience

To avoid customer’s negations towards you, you should try to provide them with the estimated date possible for their deliveries. And then you should try to stick to those dates for delivery to give a positive delivery experience. It would be best if you offered a specific time window when your customers will get the delivery. Exceeding the delivery date or time window even by a single day or hour can cost you the trust of your customers.

Analyzing the availability and capability of existing resources while factoring in constraints can be challenging. Many businesses try to do these processes manually, and thus they suffer a lot. Therefore, you should use route management software to tackle this problem.

The best delivery route planner apps for delivery drivers come with a delivery time window constraint that automatically factors in any specification you input while planning routes. Talking about Zeo Route Planner, it provides you with well-optimized routes within a minute. In this way, you never need to worry about calculating or meeting the time windows again. Also, it provides several more features, which are discussed later in this post.

Customer notifications

Let’s take a scenario to understand the importance of customer notifications. Keep yourself in the customer’s shoes and imagine that you have ordered something and now you are waiting for your package to arrive. This thought would make you feel excited. But all your excitement will become annoyance and disappointment if you don’t receive any notifications about your delivery.

We don’t recommend any business to make your customers go through this kind of experience. One-time delivery is gaining popularity nowadays, but it’s equally important to provide customers with notifications about their packages. Investing in the right route planning software can help you tackle the problem of notifying customers.

Recipient Notification In Zeo Route Planner 4, Zeo Route Planner
Customer notifications with Zeo Route Planner

Zeo Route Planner comes with both customer notifications and a customer portal, which can make your job seamless. With the help of our customer notification feature, you can keep your customers informed about their package. Our excellent systems send out notifications without fail to your customers, telling them about their package status.

Zeo Route Planner sends the notifications to the customers in SMS or email, or both. These notifications give your customers the live status of their package. They also get a link with the messages through which they can see their good’s live status on our customer portal.

Route planning and route optimization

If you want to provide on-time delivery to your customers, it is equally important to plan well-optimized routes. Using the old methods of route planning is obsolete, and modern problems need modern solutions. The free multi-stop services such as Google Maps doesn’t provide you the route optimization feature, which can help you achieve on-time delivery. For this situation, you need to have proper route planner software.

How to provide a suitable delivery experience to your customers in 2024, Zeo Route Planner
Route planning and optimization in Zeo Route Planner

Zeo Route Planner uses an advanced routing algorithm to provide you the best-optimized routes in just 20 seconds. This algorithm helps you avoid multiple constraints, such as traffic, weather conditions, one-ways, left turns, under-construction roads, avoidance zones, and time windows. All you need is to add the delivery addresses using a spreadsheetimage capture/OCRbar/QR code scan, or even manual typing into the app. The app will do the rest to provide you with a 100% accurate well-optimized route.

With Zeo Route Planner, you won’t need to worry about route planning. And suppose anything happens while the drivers are on the road, such as meeting a road mishap or having a vehicle breakdown, in that case, you can immediately re-optimize the affected route to meet the delivery deadline.

Customers feedback

Towards the end of the delivery, you must ensure to take the feedback of your customers. It will help you improve your business, but it will also show the customers that you value your business and give them the highest priority.

How to provide a suitable delivery experience to your customers in 2024, Zeo Route Planner
Customer feedbacks are necessary to provide good delivery experience in 2021

You can use any online feedback system or send an email asking for feedback on customers’ delivery experience after you complete an order. You should include things like driver rating and overall satisfaction level.

The important thing is to work on the feedback you receive. You must take all the feedbacks seriously if you want to improve your business profits. Striving to enhance your customers’ delivery experience is the first step towards implementing it.

Final words

We are noticing a sharp increase in the online shopping domain. Due to various eCommerce giants’ facilities, customers have become more demanding, and they insist on receiving better services.

A report stated that 92% of online shoppers said shipping speed was crucial when making a purchase. With the increasing competition, the only way any last-mile delivery business can survive is to focus more on the customers and offer high-quality delivery experiences. So, they must provide better services and faster delivery at lower costs.

We highly recommend you follow the steps mentioned in this post above and take help from a routing application such as Zeo Route Planner. With the help of the route management apps, you can manage your delivery addresses and routes and provide a smooth delivery experience to your customers. Apart from these features, you also get route monitoring, customer notifications, and proof of delivery, which are equally crucial for the last mile delivery business in 2021.

Try it now

Our motive is to make life easier and comfortable for small and medium businesses. So now you are only one step away to import your excel and start away.

Download the Zeo Route Planner from Play Store

https://play.google.com/store/apps/details?id=com.zeoauto.zeocircuit

Download the Zeo Route Planner from App Store

https://apps.apple.com/in/app/zeo-route-planner/id1525068524

In This Article

Leave a Reply

Your email address will not be published. Required fields are marked *

Join our newsletter

Get our latest updates, expert articles, guides and much more in your inbox!

    By subscribing, you agree to receive emails from Zeo and to our privacy policy.

    Zeo Blogs

    Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

    Drawing Radius and Circles on Google Maps: A Complete Guide

    Reading Time: 3 minutes Efficient route planning is essential for many businesses, from logistics to catering services. Knowing the exact reach of your services

    Adding Multiple Destinations on Google Maps: Tips and Tricks

    Reading Time: 4 minutes Navigating through multiple destinations on Google Maps efficiently can be a daunting task, especially when you’re trying to optimize your

    Advanced Google Maps Tips for Route Planning, Zeo Route Planner

    Advanced Google Maps Tips for Route Planning

    Reading Time: 3 minutes Efficient route planning is more than just finding the shortest path from point A to point B for efficient travel;

    Zeo Questionnaire

    Frequently
    Asked
    Questions

    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.