Zeo Route Planner is a cutting-edge route optimization platform tailored for delivery drivers and fleet managers. Its primary mission is to streamline the process of organizing and managing delivery routes, thereby reducing the distance and time required to complete a series of stops. By optimizing routes, Zeo aims to enhance efficiency, save time, and potentially lower operational costs for both individual drivers and delivery companies.

How Zeo Works for Individual Drivers:
Following is the basic functionality of how the Zeo route planner app works:
a.Adding Stops:

1. Drivers have multiple ways to input stops into their route, such as typing, voice search, spreadsheet uploads, image scanning, pin dropping on maps, latitude and longitude searches.
2. Users can add new route by selecting “” Add New Route”” option in History.
3. User can add stops one- by one manually by using the “”Search By address”” search bar.
4. Users can use the voice recognision provided with search bar to search for their appropriate stop through voice.
5. Users can also import a list of stops from their system or through google drive or with the help of an API. For those who wish to import stops, they can check the import Stops section.

b. Route Customization:
Once stops are added, drivers can fine-tune their routes by setting start and end points and adding optional details like time slots for each stop, duration at each stop, identifying stops as pickups or deliveries, and including notes or customer information for every stop.

How Zeo Works for Fleet Managers:
The following is the methadology to create a standard route on Zeo Auto.
a. Create a route and add stops

Zeo Route Planner is designed to accommodate the diverse needs of its users, offering multiple convenient methods for adding stops to ensure that the route planning process is as efficient and user-friendly as possible.

Here’s how these features work across both the mobile app and the fleet platform:

Fleet Platform:

1. “”Create route”” functionality can be accessed on the platform in multiple ways. One of them include the option of “”Create Route”” available in Zeo TaskBar.
2. Stops can be added manually one by one or can be imported as a file from system or google drive or with the help of an API. Stops can also be chosen from any past stops that are marked as favourite.
3. To add stops to the route, select Create Route(Taskbar). A popup will appear where the user has to select Create Route. The user will be directed to the route details page where the user has to provide the route details like Route Name. Date of start & end of route, Driver to be assigned and start & end location of the route.
4. User has to select the ways to add stops. He can either enter them manually or just import a stops file from system or google drive. Once this is done, user can choose whether he wants an optimized route or he just wants to navigate to stops in the order he has added them, he can choose the navigation options accordingly.
5. User can also access this option in Dashboard. Select the stops tab and choose “”Upload Stops”” option. Form this place user can easily import stops. For those who wish to import stops, they can check the import Stops section.
6. Once uploaded, user can select the drivers, the start, stop location and date of travel. The user can navigate to the route either sequentially or in an optimised manner. Both options are provided in the same menu.

Import Stops:

Prepare Your Spreadsheet: You can access the Sample file from the “import stops” page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as mandatory field. mandatory details are the details that has to be filled necessarily to implement route optimisation.

Apart from these details, Zeo lets the user enter the following details:

1. Address, City, State, Country
2. Street & House Number
3. Pincode, Area Code
4. Lattitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
5. Driver name to be assigned
6. Stop start, stop time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
7. Customer details like Customer Name, Phone Number, Email-id. Phone number can be provided without providing the country code.
8. Parcel details like parcel weight, volume, dimensions, Parcel count.
9. Access the Import Feature: This option is available on the dashboard, select stops->upload stops. You can upload the input file from system, google drive and you can manually add the stops also. In the manual option, you follow the same procedure but instead of creating a separate file and uploading, zeo benefits you in entering the all necessary stop details there itself.

3. Select Your Spreadsheet: Click on the import option and select the spreadsheet file from your computer or device. The file format can be CSV, XLS, XLSX, TSV, .TXT .KML.

4. Map Your Data: you’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as address, city, country, customer name, contact number etc.

5. Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You may have the opportunity to edit or adjust any details as needed.

6. Complete the Import: Once everything is verified, complete the import process. Your stops will be added to your route planning list within Zeo.

b. Assign Drivers
Users will have to add drivers which they will utilise during route creation. Follow the below steps to do so:

1. Navigate to Drivers option in taskbar, User can add the driver or import a list of drivers if needed. A sample file for input is given for reference.
2. In order to add the driver, user has to fill details which include Name, Email, Skills, Phone number, Vehicle and operational work time, start time time, end time and break time.
3. Once added, User can save the details and use it whenever a route has to be created.

c. Add Vehicle

Zeo Route Planner allows for route optimization based on various vehicle types and sizes. Users can input vehicle specifications like volume, number, type and weight allowance to ensure routes are optimized accordingly. Zeo allows multiple types of vehicle types that can chosen by the user. This includes car, truck, scooter and bike. User can choose the vehicle type as per requirement.

For ex: a scooter has less speed and is usually used for food delivery whereas a bike has higher speed and it can be used for big distances and parcel delivery.

To add a vehicle and its specification follow the steps:

1. Go to settings and Select the Vehicles option on the left.
2. Select the add vehicle option available on top right corner.

3. Now you will be able to add the following vehicle details:

1. Vehicle Name
2. Vehicle Type-Car/Truck/Bike/Scooter
3. Vehicle Number
4. Maximum Distance the vehicle can travel: The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage
5. of the vehicle and affordability on the route.
6. Monthly cost of using the vehicle: This refers to the fixed cost of operating the vehicle on monthly basis if the vehicle is taken on lease.
7. Maximum Capacity of vehicle: Total mass/weight in kg/lbs of goods that the vehicle can carry
8. Maximum Volume of vehicle: Total volume in cubic metre of the vehicle. This is useful to make sure what size of parcel can be fit in the vehicle.

Please Note that the route optimisation will take place based on either of the above two basis, i.e Capacity or volume of the vehicle. So the user is advised to provide only one of the two details.

Also, in order to utilise the above two features, the user has to provide their parcel details at the time of adding the stop. These details are Parcel volume, capacity and the total number of parcels. Once the parcel details are provided, only then the route optimisation can take vehicle Volume and Capacity into consideration.

Zeo Route Planner is designed for drivers and fleet managers. It supports a wide range of applications, including those in logistics, e-commerce, food delivery, and home services, catering to professionals and businesses that require efficient and optimized route planning for their operations.

Yes, Zeo can be used for both individual and fleet management purposes. The Zeo Route Planner app is aimed at individual drivers who need to serve multiple stops efficiently, while the Zeo Fleet Platform is designed for fleet managers handling multiple drivers, offering solutions to optimize routes and manage deliveries on a larger scale.

Yes, Zeo Route Planner offers eco-friendly routing options that prioritize routes to minimize fuel consumption and reduce carbon emissions. By optimizing routes for efficiency, Zeo helps businesses reduce their environmental impact.

The Zeo Route Planner app and platform are updated regularly to ensure they remain current with the latest technology, features, and improvements. Updates are typically rolled out periodically, with the frequency depending on the nature of the enhancements and user feedback.

Route optimization platforms like Zeo inherently contribute to sustainability by optimizing routes to reduce travel distance and time, which can lead to lower fuel consumption and, consequently, reduced emissions.

Zeo Route Planner is a versatile tool that caters to a wide range of industries, each with its unique challenges and requirements. While Zeo is fundamentally designed to optimize routes for various purposes, its application extends far beyond general delivery tasks.

Below mentioned are the industries under which Zeo is useful:

1. Healthcare
2. Retail
3. Food Delivery
4. Logistics and Courier Services
5. Emergency Services
6. Waste Management
7. Pool Service
8. Plumbing Bussiness
9. Electric Business
10. Home Service And Maintainence
11. Real Estate and Field Sales
12. Electric Business
13. Sweep Business
14. Septic Business
15. Irrigation Business
16. Water treatment
17. Lawn Care Routing
18. Pest Control Routing
19. Air Duct Cleaning
20. Audio Visual Business
21. LockSmith Business
22. Painting Business

Yes, Zeo Route Planner can be customized to meet the needs of large enterprise solutions. It offers flexible customization options, allowing businesses to tailor the platform to their specific requirements, workflows, and scale of operations.

Zeo employs redundant infrastructure, load balancing, and continuous monitoring to ensure high availability and reliability of its services. Additionally, Zeo invests in robust server architecture and disaster recovery strategies to minimize downtime and ensure uninterrupted service.

Zeo Route Planner incorporates various security features to protect user data, including encryption, authentication, authorization controls, regular security updates, and compliance with industry security standards.

Zeo Route Planner is designed with flexibility in mind, understanding that delivery drivers and fleet managers often operate in varying conditions, including areas with limited internet connectivity.

Here’s how Zeo caters to these scenarios:
For the initial setup of routes, an internet connection is essential. This connectivity enables Zeo to access the latest data and utilize its powerful route optimization algorithms to plan the most efficient paths for your deliveries. Once the routes are generated, the Zeo mobile app shines in its ability to support drivers on the move, even when they find themselves in areas where internet service is spotty or unavailable.

However, it’s important to note that while drivers can operate offline to complete their routes, real-time updates and communications with fleet managers might be temporarily paused until a connection is re-established. Fleet managers won’t receive live updates in areas of poor connectivity, but rest assured, the driver can still follow the optimized route and complete their deliveries as planned.

Once the driver returns to an area with internet connectivity, the app can sync up, updating the status of completed deliveries and allowing fleet managers to receive the latest information. This approach ensures that Zeo remains a practical and reliable tool for delivery operations, bridging the gap between the need for advanced route optimization and the realities of varying internet accessibility.

Zeo Route Planner stands out in several specific areas compared to its main competitors:

Advanced Route Optimization: Zeo’s algorithms are designed to account for a wide range of variables including traffic patterns, vehicle capacity, delivery time windows, and driver breaks. This results in highly efficient routes that save time and fuel, a capability that often surpasses simpler optimization solutions offered by some competitors.

Seamless Integration with Navigation Tools: Zeo uniquely offers seamless integrations with all popular navigation tools, including Waze, TomTom, Google Maps, and others. This flexibility allows drivers to choose their preferred navigation system for the best on-road experience, a feature that many competitors do not provide.

Dynamic Address Addition and Deletion: Zeo supports the dynamic addition and deletion of addresses directly on the route without needing to restart the optimization process. This flexibility is particularly beneficial for industries requiring real-time adjustments, setting Zeo apart from platforms with less dynamic rerouting capabilities.

Comprehensive Proof of Delivery Options: Zeo offers robust proof of delivery features, including signatures, photos, and notes, directly through its mobile app. This comprehensive approach ensures accountability and transparency in delivery operations, offering more detailed proof of delivery options than some competitors.

Customizable Solutions Across Industries: Zeo’s platform is highly customizable, catering to a wide range of industries with specific needs, such as retail, healthcare, logistics, and more. This contrasts with some competitors that offer a one-size-fits-all approach, not tailored to the unique demands of different sectors.

Exceptional Customer Support: Zeo prides itself on providing exceptional customer support, with rapid response times and dedicated assistance. This level of support is a significant differentiator, ensuring users can resolve issues quickly and benefit from a smooth, efficient service.

Continuous Innovation and Updates: Zeo regularly updates its platform with new features and improvements based on customer feedback and technological advancements. This commitment to innovation ensures that Zeo remains at the forefront of route optimization technology, often introducing new capabilities ahead of its competitors.

Robust Security Measures: With advanced encryption and data protection practices, Zeo ensures user data’s security and privacy, making it a trusted choice for businesses concerned about information security. This focus on security is more pronounced in Zeo’s offerings compared to some competitors who may not prioritize this aspect as highly.

For a detailed comparison of Zeo Route Planner against specific competitors, highlighting these and other differentiators, visit Zeo’s comparison page- Fleet Comparison

Zeo Route Planner is an innovative route optimization platform, designed with the specific needs of delivery drivers and fleet managers in mind, to streamline and enhance the efficiency of their delivery operations.

Here’s a closer look at how Zeo works, with a focus on the features you’re interested in:
For Individual Drivers using the Zeo Route Planner App:

• -Live Location Sharing: Drivers can share their live location, enabling real-time tracking for both the delivery team and customers, ensuring transparency and improved delivery estimates.
• -Route Customization: Beyond adding stops, drivers can personalize their routes with details like stop time slots, durations, and specific instructions, tailoring the delivery experience to meet customer needs.
• -Proof of Delivery: The app supports capturing proof of delivery through signatures or photos, providing a seamless way to confirm and record deliveries directly within the platform.

For Fleet Managers using the Zeo Fleet Platform:

• -Comprehensive Integration: The platform seamlessly integrates with Shopify, WooCommerce, and Zapier, automating the import and management of orders and optimizing operational workflows.
• -Live Location Tracking: Fleet managers, as well as customers, can track the live location of drivers, offering enhanced visibility and communication throughout the delivery process.
• -Automatic Route Creation and Optimization: With the ability to upload addresses in bulk or via API, the platform automatically assigns and optimizes routes, considering factors like overall service time, load, or vehicle capacity.
• -Skill-Based Assignment: Tailoring to the diverse needs of service and delivery operations, stops can be assigned based on specific driver skills, ensuring the right person handles each task.
• -Proof of Delivery for All: Similar to the individual driver app, the fleet platform also supports proof of delivery, aligning both systems for a unified and efficient operational approach.

Zeo Route Planner stands out by offering both individual drivers and fleet managers a dynamic and flexible solution for managing delivery routes. With features like live location tracking, comprehensive integration capabilities, automatic route optimization, and proof of delivery, Zeo aims to not just meet but exceed the operational requirements of modern delivery services, making it an invaluable tool in reducing costs and enhancing delivery efficiency.

Zeo Route Planner is used by more than 300000 drivers in over 150 countries. Alongwith this, Zeo does support multiple languages. Currently Zeo supports more than 100 languages and is planning expand for more languages as well. To change language, follow the below steps:

1. Login to the dashboard of zeo fleet platform.
2. Click on user icon presen t in bottom left corner.

Navigate to preferences and click on language and select required language from the drop down menu.

The list of languages presented includes:
1. English – en
2. Spanish (Español) – es
3. Italian (Italiano) – it
4. French (Français) – fr
5. German (Deutsche) – de
6. Portuguese (Português) – pt
7. Melay (Bahasa Melayu) – ms
8. Arabic (عربي) – ar
9. Bahasa Indonesia – in
10. Chinese (Simplified) (简体中文) – cn
11. Chinese (Traditional) (中國傳統的) – tw
12. Japanese (日本人) – ja
13. Turkish (Türk) – tr
14. Philippines (Philipino) – fil
15. Kannada (ಕನ್ನಡ) – kn
16. Malayalam (മലയാളം) – ml
17. Tamil (തമിഴ്) – ta
18. Hindi (हिन्दी) – hi
19. Bengali (বাংলা) – bn
20. Korean (한국인) – ko
21. Greek (Ελληνικά) – el
22. Hebrew (עִברִית) – iw
23. Polish (Polskie) – pl
24. Russian (русский) – ru
25. Romanian (Română) – ro
26. Dutch (Nederlands) – nl
27. Norwegian (norsk) – nn
28. Icelandic (Íslenska) – is
29. Danish (dansk) – da
30. Swedish (svenska) – sv
31. Finnish (Suomalainen) – fi
32. Maltese (Malti) – mt
33. Slovenian (Slovenščina) – sl
34. Estonian (Eestlane) – et
35. Lithuanian (Lietuvis) – lt
36. Slovak (Slovák) – sk
37. Latvian (Latvietis) – lv
38. Hungarian (Magyar) – hu
39. Croatian (Hrvatski) – hr
40. Bulgarian (български) – bg
41. Thai (ไทย) – th
42. Serbian (Српски) – sr
43. Bosnian (Bosanski) – bs
44. Afrikaans (Afrikaans) – af
45. Albanian (Shqiptare) – sq
46. Ukrainian (Український) – uk
47. Vietnamese (Tiếng Việt) – vi
48. Georgian (ქართველი) – ka

Creating an account with Zeo Route Planner is a straightforward process, whether you’re an individual driver using the mobile app or managing multiple drivers with the fleet platform.

Here’s how you can set up your account:

This guide will ensure a comprehensive understanding of the registration process, tailored to your specified flow for both the mobile app and the fleet platform.

Mobile App Account Creation
1. Downloading the App
Google Play Store / Apple App Store: Search for “Zeo Route Planner.” Select the app and download it to your device.

2. Opening the App
First Screen: Upon opening, you’re greeted with a welcome screen. Here, you have options like “Sign Up,” “Log In,” and “Explore the App.”

3. Sign-Up Process

• Option Selection: Tap on “Sign Up.”
• Sign Up via Gmail: If selecting Gmail, you’re redirected to a Google sign-in page. Choose your account or enter your credentials.
• Sign Up via Email: If registering with an email, you’re prompted to enter your name, email address, and create a password.
• Finalization: Complete any additional on-screen instructions to finalize your account creation.

4. Post-Sign-Up

Dashboard Redirect: After sign-up, you’re redirected to the app’s main page. Here, you can start creating and optimizing routes.

Fleet Platform Account Creation
1. Accessing the Website
Via Search or Direct Link: Search for “Zeo Route Planner” on Google or directly navigate to https://zeorouteplanner.com/.

2. Initial Website Interaction
Landing Page: On the homepage, find and click on the “Start for Free” option in the navigation menu.

3. Registration Process

• Selecting Sign Up: Choose “Sign Up” to proceed.

Sign Up Options:

• Sign Up via Gmail: Clicking on Gmail redirects you to Google’s sign-in page. Select your account or log in.
• Sign Up via Email: Requires entering organization’s name, your email, and a password. Follow any additional prompts to complete setup.

4. Completing Sign-Up
Dashboard Access: After registration, you’re directed to your dashboard. Here, you can start managing your fleet, add drivers, and plan routes.

5. Trial and Subscription

• Trial Period: New users typically have access to a free 7 day trial period. Explore features without commitment.
• Subscription Upgrade: Options to upgrade your subscription are available on your dashboard.

If you use face any issues with the sign up process feel free to mail our customer support team on support@zeoauto.in

1. Prepare Your Spreadsheet: You can access the Sample file from the “import stops” page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as maindatory field. maindatory details are the details that has to be filled necessarily to implement route optimisation. Apart from these details, Zeo lets the user enter the following details:

a. Address, City, State, Country
b. Street & House Number
c. Pincode, Area Code
d. Lattitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
e. Driver name to be assigned
f. Stop start, stop time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
g.Customer details like Customer Name, Phone Number, Email-id. Phone number can be provided without providing the country code.
h. Parcel details like parcel weight, volume, dimensions, Parcel count.

2. Access the Import Feature: This option is available on the dashboard, select stops->upload stops. You can upload the input file from system, google drive and you can manually add the stops also. In the manual option, you follow the same procedure but instead of creating a separate file and uploading, zeo benefits you in entering the all necessary stop details there itself.

3. Select Your Spreadsheet: Click on the import option and select the spreadsheet file from your computer or device. The file format can be CSV, XLS, XLSX, TSV, .TXT .KML.

4. Map Your Data: You’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as address, city, country, customer name, contact number etc.

5. Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You may have the opportunity to edit or adjust any details as needed.

6. Complete the Import: Once everything is verified, complete the import process. Your stops will be added to your route planning list within Zeo.

Zeo offer various resources to help new users get started and make the most of its features. These include:

• -Book Demo: The team at Zeo helps the new users get accustomed with the platform and its features. All the user has to do, is to schedule a demo and the team will contact the user. The user can also ask any doubts/queries(if any) with the team there only.
• -Youtube Channel: Zeo has a dedicated youtube channel where the team posts videos related to features and functionality available under Zeo. New Users can refer to the videos for a streamlines learning experience.
• -Application Blogs: The customer can access the blogs posted by Zeo to familiriaze himself with the platform and get guidance on timely basis for all the new features and functionality that the platform offers.
• -FAQ Sections: Answers to all the frequently asked questions that new users might have realted to Zeo.

Contact us: If the customer has any questions/issues that arent answered in any of the above resources, he/she can write to us and the Customer support team at zeo will contact you to solve your query.

To configure your vehicle settings in Zeo, follow the given steps:

1. Navigate to the Settings section of the fleet platform. The Vehicles option is available in the settings.
2. From there, you can add, customize, delete and clear all the vehicles available.
3. Vehicle addition is possible by providing the below vehicle details:
   • Vehicle Name
   • Vehicle Type-Car/Truck/Bike/Scooter
   • Vehicle Number
   • Maximum Capacity of vehicle: Total mass/weight in kg/lbs of goods that the vehicle can carry. This is essential to understand whether parcel can be carried by the vehicle. Please note that this feature will work only when individual parcel’s capacity is mentioned, stops will be optimised accordingly.
   • Maximum Volume of vehicle: Total volume in cubic metre of the vehicle. This is useful to make sure what size of parcel can be fit in the vehicle. Please note that this feature will work only when individual parcel’s volume is mentioned, stops will be optimised accordingly.
   • Maximum Distance the vehicle can travel: The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage of the vehicle and affordability on the route.
   • Monthly cost of using the vehicle: This refers to the fixed cost of operating the vehicle on monthly basis if the vehicle is taken on lease.

These settings will help in optimizing routes based on your fleet’s capabilities and requirements.

Zeo operates on help and guidance platform where any new customer is given access to a lot of resources which includes:

• Book My Demo feature: here the users are given a tour of the features and functionalities that are offered at zeo by one of the service representatives at zeo. To book a demo, go to “Schedule demo” option on top right corner of dashboard page, select date and time and then the team will coordinate with you accordingly.
• Youtube channel: Zeo has a dedicated youtube channel here videos about the platform features and functionalities are regularly posted.
• Blogs: Zeo posts blogs about various topics revolving around its platform on timely basis, these blogs are hidden gems for users who are very curious about every new features implemented in Zeo and wish to utilize it.

Yes, Zeo Route Planner is accessible on both mobile devices and desktops. However, The platform comprises of two subplatforms, Zeo driver app and Zeo fleet platform.
Zeo Driver app

1. This platform is designed specifically for drivers, facilitating efficient navigation, coordination, and route optimization.
2. It allows drivers to optimize their delivery or pickup routes to save time and fuel and help them navigate to their destinations and coordinate their schedules and tasks effectively.
3. Zeo Route Planner driver app can be downloaded from the Google Play Store and the Apple App Store for use on mobile devices.
4. The driver app is also available on web, allowing individual drivers to plan and manage their routes on the go.

Zeo Fleet Platform

1. This platform is aimed at fleet managers or business owners, providing them with comprehensive tools to monitor and manage the entire fleet, including tracking the distance traveled by drivers, their locations, and the stops they have covered.
2. Enables the tracking of all fleet activities in real-time, offering insights into driver locations, distances traveled, and progress on their routes.
3. The fleet platform can be accessed through a web browser on desktops and it allows for the planning and management of delivery or pickup routes on a larger scale, optimizing operations for the entire fleet.
4. The Zeo fleet platform can be accessed by web only.

Zeo Route Planner’s accessibility spans both mobile and desktop devices, catering to the diverse needs of individual drivers and fleet managers with a range of features designed for route planning and management.

Below is a detailed, pointwise breakdown of the features and data provided across both platforms:
Mobile App Accessibility (For Individual Drivers)
Platform Availability:
The Zeo Route Planner app is available for download on mobile devices through the Google Play Store and the Apple App Store. This ensures compatibility with a wide range of smartphones and tablets.

Features for Drivers:

1. Route Addition: Drivers can add stops via typing, voice search, uploading a spreadsheet, image scanning, pin drop on the map, Lat Long search, and QR code scanning.
2. Route Customization: Users can specify start and end points, stop time slots, stop durations, pick-up or delivery status, and additional notes or customer information for each stop.
3. Navigation Integration: Offers navigation options through Google Maps, Waze, Her Maps, Mapbox, Baidu, Apple Maps, and Yandex Maps.
4. Proof of Delivery: Enables drivers to provide a signature, an image of the delivery, and delivery notes after marking a stop as successful.

Data Synchronization and History:
All routes and progress are saved in the app’s history for future reference and can be accessed across devices if logged in with the same user account.
Web Platform Accessibility (For Fleet Managers)

Platform Availability:
The Zeo Fleet Platform is accessible through a web browser on desktops, providing an expanded set of tools for route planning and fleet management.
Features for Fleet Managers:

1. Multi-Driver Route Assignment: Enables the uploading of address lists or importing them via API for auto-assignment of stops to drivers, optimizing for time and distance across the fleet.
2. Integration with E-commerce Platforms: Connects to Shopify, WooCommerce, and Zapier to automate the import of orders for delivery route planning.
3. Skill-Based Stop Assignment: Allows fleet managers to assign stops based on the specific skills of drivers, improving efficiency and customer service.
4. Customizable Fleet Management: Offers options to optimize routes based on various factors, including reducing load or the number of vehicles required.

Data and Analytics:
Provides comprehensive analytics and reporting tools for fleet managers to track efficiency, performance, and to make informed decisions based on historical data and trends.

Dual-Platform Accessibility Benefits:

1. Flexibility and Convenience: Users can seamlessly switch between mobile and desktop platforms based on their needs, ensuring that drivers on the road and managers in the office have the necessary tools at their fingertips.
2. Comprehensive Data Integration: The synchronization between mobile and web platforms means that all route data, history, and adjustments are updated in real-time, allowing for efficient management and communication within teams.
3. Customizable Route Planning: Both platforms offer a range of features that cater to the specific needs of individual drivers and fleet managers, from stop customization to fleet-wide route optimization.
4. In summary, Zeo Route Planner’s dual-platform accessibility empowers both individual drivers and fleet managers with a suite of comprehensive features and data for efficient route planning and management, tailored to the unique requirements of mobile and desktop users.

Zeo Route Planner is designed to accommodate the diverse needs of its users, offering multiple convenient methods for adding stops to ensure that the route planning process is as efficient and user-friendly as possible. Here’s how these features work across both the mobile app and the fleet platform:

Mobile App:

1. Users can add new route by selecting ” Add New Route” option in History.
2. There are multiple ways to add the route. These include:
   • manually
   • import
   • image scan
   • image upload
   • lattitudenal and longitudenal coordinates
   • voice recognition
3. User can add stops one- by one manually by using the “Search By address” search bar.
4. Users can use the voice recognision provided with search bar to search for their appropriate stop through voice.
5. Users can also import a list of stops from their system or through google drive. For those who wish to import stops, they can check the import Stops section.
6. Users can scan/upload from gallery a manifest containing all the stops and the Zeo image scanner will interpret all the stops and show it to the user. If the user witenesses any missing or wrong or missing stop, he can edit stops by clicking on the pencil button.
7. Users can also use lat-long feature to add stops by adding the lattitudenal and longitudenal stops respectively separated by a “comma”.

Fleet Platform:

1. “Create route” functionality can be accessed on the platform in multiple ways. One of them include the option of “Create Route” available in Zeo TaskBar.
2. Stops can be added in multiple ways which include:
   • Manually
   • Import feature
   • Add from favourites
   • Add from available stops
3. Stops can be added manually one by one or can be imported as a file from system or google drive or with the help of an API. Stops can also be chosen from any past stops that are marked as favourite.
4. To add stops to the route, select Create Route(Taskbar). A popup will appear where the user has to select Create Route. The user will be directed to the route details page where the user has to provide the route details like Route Name. Date of start & end of route, Driver to be assigned and start & end location of the route.
5. User has to select the ways to add stops. He can either enter them manually or just import a stops file from system or google drive. Once this is done, user can choose whether he wants an optimized route or he just wants to navigate to stops in the order he has added them, he can choose the navigation options accordingly.
6. User can also upload stops all the available stops for the user in Zeo database and those stops that the user has marked as favourites.
7. User can also access this option in Dashboard. Select the stops tab and choose “Upload Stops” option. Form this place user can easily import stops. For those who wish to import stops, they can check the import Stops section.

Import Stops:

1. Prepare Your Spreadsheet: You can access the Sample file from the “”import stops”” page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as maindatory field. maindatory details are the details that has to be filled necessarily to implement route optimisation. Apart from these details, Zeo lets the user enter the following details:
   • Address, City, State, Country
   • Street & House Number
   • Pincode, Area Code
   • Lattitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
   • Driver name to be assigned
   • Stop start, stop time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
   • Customer details like Customer Name, Phone Number, Email-id. Phone number can be provided without providing the country code.
   • Parcel details like parcel weight, volume, dimensions, Parcel count.
2. Access the Import Feature: This option is available on the dashboard, select stops->upload stops. You can upload the input file from system, google drive and you can manually add the stops also. In the manual option, you follow the same procedure but instead of creating a separate file and uploading, zeo benefits you in entering the all necessary stop details there itself.
3. Select Your Spreadsheet: Click on the import option and select the spreadsheet file from your computer or device. The file format can be CSV, XLS, XLSX, TSV, .TXT .KML.
4. Map Your Data: you’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as address, city, country, customer name, contact number etc.
5. Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You may have the opportunity to edit or adjust any details as needed.
6. Complete the Import: Once everything is verified, complete the import process. Your stops will be added to your route planning list within Zeo.”

Zeo Route Planner platform distinguishes between its mobile app functionality and its web-based Fleet Platform in terms of multi-user access and route management capabilities.

Here’s a breakdown tailored to emphasize the differences between mobile and web access:
Zeo Mobile App (For Individual Drivers)
Primary User Focus: The Zeo mobile app is designed primarily for individual delivery drivers or small teams. It facilitates the organization and optimization of multiple stops for a single user.

Multi-User Access Limitations: The app does not inherently support simultaneous multi-user access in the way that a web-based platform might. This means that while a single account can be accessed on multiple devices, the app’s interface and functionalities are tailored to individual use cases.

Zeo Fleet Platform (Web-Based for Fleet Managers)
Multi-User Capability: Unlike the mobile app, the Zeo Fleet Platform is explicitly designed to support multi-user access. Fleet managers can create and manage routes for multiple drivers, making it suitable for teams and larger operations.

• Notifications and alerts can be received by the user from following places
• Location sharing and data access permission: The driver have to approve the access notification of Zeo from their device to allow GPS tracking and notification sending on the device.
• Real time delivery Tracking and in app chat: The owner can recieve alerts about the progress and positioning of the driver on a route as he/she can track the driver on realtime basis. Along with this, the platform also allows in app chat between the owner&driver and driver&customer.
• Route assigning notification: Whenever the owner assigns a route to a driver, the driver recieves the route details and till the time the driver doesnt accept the assigned task, the route optimisation will not begin.
• Web hook based usage: the applications who are utilizing zeo with the help of its API integration can make use of webhook where they have to place their application URL and they will be receiving alerts and notifications over route start/stop times, trip progress etc.

Zeo offers dedicated demo for all the first time users. This demo includes onboarding assistance, features explorations, implementation guidance, and access to all the functionalities on the platform. The customer service representatives who provides the demo can address any questions or concerns during the setup process. Additionally, Zeo provides documentation and tutorials on youtube and blogs to help users navigate the initial setup steps effectively

The process for migrating data from another route planning tool to Zeo involves exporting stops info from the existing tool in a compatible format (such as CSV or Excel) and then importing it into Zeo. Zeo offers guidance or tools to assist users with this migration process, ensuring a smooth transition of data.

Integrating Zeo Route Planner into existing business workflows offers a streamlined approach to managing deliveries and fleet operations. This process enhances efficiency by connecting Zeo’s powerful route optimization capabilities with other essential software applications used by the business.

Here’s a detailed guide on how businesses can achieve this integration:

• Understanding Zeo Route Planner’s API: Begin by familiarizing yourself with Zeo Route Planner’s API documentation. The API enables direct communication between Zeo and other systems, allowing for the automatic exchange of information such as stop details, route optimization results, and delivery confirmations.
• Shopify Integration: For businesses using Shopify for e-commerce, Zeo’s integration allows for the automatic importation of delivery orders into the Zeo Route Planner. This process eliminates manual data entry and ensures that delivery schedules are optimized based on the latest order information. Set up involves configuring the Shopify-Zeo connector within the Shopify app store or using Zeo’s API to custom integrate your Shopify store.
• Zapier Integration: Zapier acts as a bridge between Zeo Route Planner and thousands of other apps, enabling businesses to automate workflows without the need for custom coding. For example, businesses can set up a Zap (a workflow) that automatically adds a new delivery stop in Zeo whenever a new order is received in apps like WooCommerce, or even via custom forms. This ensures that delivery operations are seamlessly synced with sales, customer management, and other critical business processes.

Follow these steps to add a stop by typing and searching:

• Go to Playground Page. You will find a search box in top left.
• Type in your desired stop and it will show search results as you type.
• Select one of the search results to add the stop to list of unassigned stops.

Follow these steps to add stops in bulk using an excel file:

• Go to Playground Page.
• In top right corner you will see import icon. Press on that icon & a modal will open.
• If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
• If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
• In the new window, upload your file and match the headers & confirm mappings.
• Review your confirmed data and add the stop.

Follow these steps to add stops in bulk by uploading an image:

• Go to Zeo Route Planner App and open On Ride page.
• Bottom bar has 3 icons in left. Press on image icon.
• Select the image from gallery if you already have one or take a picture if you don’t have existing.
• Adjust the crop for the selected image & press crop.
• Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

Follow these steps to add stop if you have Latitude & Longitude of the address:

• Go to Zeo Route Planner App and open On Ride page.
• You will see a icon. Press on that icon & press on New Route.
• If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
• Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
• You will see results in the search, select one of them.
• Select additional options according to your need & click on “Done adding stops”.

Follow these steps to add stop using QR Code:

• Go to Zeo Route Planner App and open On Ride page.
• You will see a icon. Press on that icon & press on New Route.
• Bottom bar has 3 icons in left. Press on QR code icon.
• It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
• Add the stop to route with any additional options.

Follow these steps to delete a stop:

• Go to Zeo Route Planner App and open On Ride page.
• You will see a icon. Press on that icon & press on New Route.
• Add some stops using any of the methods & click on save & optimize.
• From the list of stops that you have, long press on any stop that you want to delete.
• It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.

Follow the below steps to mark any added stops in route as start or end location:

• While creating a route, when you are done adding all your stops, press “Done adding stops”. You’ll see a new page with 3 columns at the top and all your stops listed down below.
• From the top 3 options, the bottom 2 are Start and End location of your route. You can edit the start route by pressing the “Home Icon” and search typing the address and you can edit the End Location of the route by pressing on the “End Flag Icon”. Then press Create and Optimise New Route.
• You can edit the start and end location of an already existing route by going to On Ride page and clicking on “+” button, selecting the “Edit Route” option and then following the above steps.

Sometimes, you might want to prioritize some stops more than other stops. Say you have an existing route for which you want to rearrange stops. Follow the below steps to rearrange stops in any added route:

• Go to the On Ride page and press on “+” button. From the dropdown, select “Edit Route” option.
• You will see the list of all the stops listed along with 2 icons on the right side.
• You can drag any stop up or down by holding and dragging the icons with three lines (≡) then select “Update & Optimize Route” if you want Zeo to smartly optimize your route or select “Don’t optimize, navigate as added” if you want to go through stops as you have added in the list.

There might be several occasions where you might want to change the stop details or edit the stop.

• Go to On Ride page on your app and press on the “+” Icon and select “Edit Route” option.
• You will see the list of all your stops, select the stop you want to edit and you can change every detail of that stop. Save the details and update route.

After you add stops to create a route, you will have 2 options:

• Optimize & Navigate – Zeo algorithm will go through all the stops that you have added and will rearrange them to optimize for distance. The stops would be in such a way that you would be able to complete your route in minimum time. Use this if you don’t have a lot of time bound deliveries.
• Navigate as added – When you select this option, Zeo will directly create a route out of the stops in the same order that you have added it. It will not optimize the route. You can use this if you have a lot of time bound deliveries for the day.

Pickup Linked Deliveries feature lets you link your pickup address to delivery address/es.To use this feature:

• Add stops to your route and select a stop which you want to mark as a Pickup Stop. From the options, select “Stop Details” & in the stop type, select either pickup or delivery.
• Now, select the pickup address that you just marked and tap on “Link Deliveries” under Linked delivery stops. Add the delivery stops either by typing or by voice search. After you add the delivery stops, you will see stop type and number of linked deliveries on the route page.

• While creating a new Route, when you add a stop, in bottom 4 options, you will see a Notes button.
• You can add notes according to the stops. Example – Customer has informed you that they want you to add the parcel outside the door only, you can mention it in the notes & remember it while delivering their parcel.
• If you want to add notes after you have created your route, you can press on + icon and edit route & select the stop. You will see the add notes section there. You can add notes from there too.

You can add customer details to your stop for future purposes.

• To do that, create and add stops to your route.
• While adding stops, you will see a “Customer Details” option in bottom for options. Click on that and you can add Customer name, Customer mobile number & Customer Email ID.
• In case you already have your route created, you can press on the + icon and edit route. Then click on the stop you want to add customer details for and repeat the same process above.

To add more details, you can add time slot for delivery to your stop.

• Say, a customer wants their delivery to be on a specific time, you can enter the time range for a particular stop. By default all the deliveries are marked as Anytime. You can also add stop duration, say you have a stop where you have a huge parcel and you’ll require more time to unload that and deliver than usual, you can set that as well.
• To do this, while adding a stop to your route, in the below 4 options, you will see a “Time Slot” option wherein you can set a time slot you want that stop to lie in & also set the Stop Duration.

Sometimes, the customer might require the parcel ASAP or you want to reach a stop on priority, you can select “ASAP” while adding a stop to your route & it will plan out the route in such a way that you will reach that stop As soon as possible.
You can achieve this thing even after you have already created a route. Press the “+” icon and select “Edit Route” from the dropdown. You’ll see a selector with “Normal” selected. Switch the option to “ASAP” and update your route.

In order to place your parcel in a particular position in your vehicle & mark it in your app, while adding stop you will see an option marked “Parcel Details”. Upon clicking that, it will open a window where you will be able to add details regarding your parcel. Parcel count, position as well as a photo.
Therein you can select the parcel position from Front, Middle or Back – Left/Right – Floor/Shelf.
Say you are moving a parcel’s place in your vehicle and want to edit it in the app. From your on ride page, press the “+” button and select “Edit Route”. You will see a list of all your stops, select the stop you want to edit parcel position for & you’ll see a “Parcel Details” option similar to above. You can edit the position from there.

In order to select count of parcel in your vehicle & mark it in your app, while adding stop you will see an option marked “Parcel Details”. Upon clicking that, it will open a window where you will be able to add details regarding your parcel. Parcel count, position as well as a photo.
Therein you can add or subtract your parcel count. By default, the value is set to 1.

Say you have all your stops imported & have your route made. You want to reverse the order of stops. Rather than doing it manually, you can go to zeoruoteplanner.com/playground and select your route. You will see 3 dots menu button on the right side, press it and you will get a reverse route option. Once you press it, Zeo will reorder all the stops such as your first stop will become your second last stop.
*To do this you will have to make sure that your start and end location must be same.

Follow these steps to share a route –

• If you are currently navigating the route, go to the On Ride section & click on the “+” icon. Select “Share Route” to share your route
• If you have already completed a route, you can go to the History section, go to the route that you want to share and click on the 3 dots menu to share the route

To create a new route from history, follow these steps –

• Go to the History section
• On top you will see a search bar and below that a few tabs like Trips, Payments etc
• Below these things you will find a “+ Add New Route” button, select it to create a new route

To check historical routes, follow these steps –

• Go to the History section
• It will show you the list of all the routes you have covered in the past
• You will also have 2 options :
  • Continue the trip : If the trip was left unfinished, you will be able to continue the trip by clicking that button itself. It will load the route up in On Ride page
  • Restart : If you want to restart any route, you can press this button to start this route right from the start
• If the route is completed you will also see a summary button. Select it to see the gist of your route, share it with people and download the report

To continue the existing route that you were previously navigating and did not finish, go to the history section & scroll to the route you want to continue navigating & you will see a “Continue the Trip” button. Press it to continue the trip. Alternatively, you can also press on the route on the history page and it will do the same thing.

There are multiple ways to download trip reports. These are available in various formats : PDF, Excel or CSV. Follow these steps to do the same –

• To download a report for the trip that you are currently travelling, click on the “+” button on the On Ride section and
  Select the “Download Report” option
• To download a report of any route that you had travelled in the past, go to the History section and scroll to the route you want to download the report for & press on the three dots menu. Select download report to download it
• To download the report of all your trips from the previous month or months before that, go to “My Profile” and select the “Tracking” option. You can download previous month report or view all reports

To download a report for a particular trip, follow these steps –

• If you have already travelled that route in the past, go to the History section & scroll down to the stop you want to download the report for. Click on the three dots menu and you will see a “Download Report” option. Click on that to download the report for that particular trip.
• If you are currently travelling the route, click on the “+” icon on the On Ride page and select the “Download Route” button to download the report.
• For any particular trip, the report will contain detailed numbers of all the important statistical measures such as –
  1. Serial Number
  2. Address
  3. Distance from Start
  4. Original ETA
  5. Updated ETA
  6. Actual time arrived
  7. Customer Name
  8. Customer Mobile
  9. Time between different stops
  10. Stop Progress
  11. Stop Progress reason

Proof of delivery is used when you have made a delivery and you want to capture a proof of it. By default, this feature is disabled. In order to enable it, follow these steps –

• Go to your profile section & select preferences option
• Scroll down to find an option named “Proof of delivery”. tap on it and enable it
• Save your changes

Now, whenever you are navigating a route, and you mark a stop as success, a drawer will open up where you can validate the delivery with a signature, a picture or a delivery note.

After you make a delivery, you will be able to see the time of delivery in bold letters in green colour just below the stop address.
For the completed trips, you can go to the “History” section of the app and scroll down to the route you want to see delivery time for. Select the route and you will see a route summary page where you can see the delivery times in green colour. If the stop is a pickup stop, you can see the pickup time in purple. You can additionally download a report for that trip too by clicking “Download” option

Zeo has this feature where you can check your ETA(Estimated time of Arrival) both beforehand as well as while navigating your route. To do that, download trip report and you will see 2 columns for ETA :

• Original ETA : It is calculated in the beginning when you have just made a route
• Updated ETA : This is dynamic and it updates throughout the route. Ex. say you waited at a stop longer than expected, Zeo will intelligently update the ETA to reach the next stop

To duplicate a route from history, go to the “History” section, scroll down to the route you want to duplicate and create a new route & you will see a “Ride Again” button at the bottom. Press the button and select “Yes, Duplicate & Restart the Route”. This will redirect you to the On Ride page with the same route duplicated.

Sometimes, due to certain circumstances, you might not be able to complete a delivery or continue a trip. Say you reach the home but nobody answered the doorbell or your delivery truck broke down midway. In such situations, you can mark a stop as failed. To do that follow these steps –

• When you are navigating, on the On Ride section, for each stop, you will see 3 buttons – Navigate, Success and a Mark as Failed
• The red button with a cross symbol on the parcel indicates Mark as Failed option. Once you tap on that button, you can choose from one of the common delivery failure reasons or enter your custom reason & mark the delivery as failed

Additionally, you can also attach a photo as proof of whatever prevented you from completing the delivery by clicking on the Attach Photo button. For this, you need to enable Proof of Delivery from the settings.

Sometimes, you might want to skip a stop and navigate to the subsequent stops. Thereafter if you want to skip a stop, click on the “3 Layers” button and you will see a “Skip Stop” option in the drawer that opens up. Select that the stop will be marked as skipped. You will see it in a yellow colour with a “Pause Icon” on the left side along with the stop name on the right.

By default the language is set to the Device Language. To change it, follow these steps –

1. Go to “My Profile” section
2. Select the Preferences option
3. Scroll down and you will see the “Language” option. Tap on it, select your desired language & Save it
4. Whole app UI will show the newly selected language

If you already have a list of stops in an excel sheet or on an online portal like Zapier that you want to use to create a route, follow these steps –

1. Go to the playground page & click on “Add Route”
2. In the right section, in the middle you will see an option to import stops
3. You can click on “Upload Stops via Flat File” button and upload the file from your file explorer
4. Or if you have the file handy, you can go to the drag and drop tab & drag the file there
5. You will see a modal, click on upload data from file & select a file from your system
6. After uploading your file, it will show a pop-up. Select your sheet from the dropdown
7. Select the row that contains table headers. i.e. Titles of your sheet
8. In the next screen, confirm mappings of all the row values, scroll down & click on review
9. It will show all the confirmed stops which are going to be added in bulk, press on continue
10. Your stops are added to a new route. Click on Navigate as Added or Save & Optimize to create route

You can add stops to your route in three ways. Follow these steps to do the same –

1. You can type, search and select a location to add a new stop
2. If you already have the stops stored in a sheet, or on some web portal, you can choose the import stops option in the middle options section
3. If you already have a bunch of stops which you visit frequently & have marked them as favourites, you can select the “Add via Favourites” option
4. If you have any unassigned stops, you can add them to the route by selecting “Select unassigned stops” option

If you have a Fleet Account where you have a team of several drivers, you can use this feature wherein you can add a driver and assign routes to them. Follow these steps to do the same –

1. Go to the zeo web-platform
2. From the left menu panel, select “Drivers” and a drawer would appear
3. You will see a list of already added drivers i.e. Drivers that you have added before, if any (by default in a fleet of 1 Person, they themselves are considered as a driver) as well as a “Add Driver” button. Click on it & a popup will appear
4. Add the email of the driver in the search bar and press search driver & you will see a driver in the search result
5. Press the “Add Driver” button and the driver will get a mail with login information
6. Once they accept it, they will show up in your drivers section & you can assign routes to them

To add a store, follow these steps –

1. Go to the zeo web-platform
2. From the left menu panel, select “Hub/Store” and a drawer would appear
3. You will see a list of already added Hubs & Stores, if any, as well as a “Add New” button. Click on it & a popup will appear
4. Search for the address and select the type – Store. You can give the store a nickname too
5. You can also enable or disable the delivery zones for the store

If you have a fleet account and have a team, you can create a route for a particular driver –

1. Go to the zeo web-platform
2. Below the map, you will see a list of all your drivers
3. Click the three dots in front of the name and you will see a “Create Route” option
4. It will open the add stops popup with that particular driver selected
5. Add the stops and Navigate/Optimise and it will be created and assigned to that driver

If you have a fleet account and have a team, you can auto assign stops among those drivers using these steps –

1. Go to the zeo web-platform
2. Add stops by clicking on “Add Stops” and Search Typing or import stops
3. You will see a list of unassigned stops
4. You can select all stops and click on “Auto Assign” option & in the next screen, select the drivers you want
5. Zeo will smartly assign the routes to the stops to drivers

We have a very simple and affordable pricing which caters to all the type of users from a single driver to a large sized organisation. For basic needs we have a Free Plan, using which you can try out our app and its features. For the power users, we have the Premium Plan options for both Single Driver as well as Fleets.
For single drivers, we have a Daily pass, a Monthly Subscription as well as a Yearly Subscription (which is often available at highly discounted rates if you apply coupons 😉). For Fleets we have a Flexible Plan as well as a Fixed Subscription.

To buy a Premium Subscription, you can go to the Profile Section and you will see a section “Upgrade to Premium” and a manage button. Click on the manage button and you will see 3 plans – Daily Pass, Monthly Pass and a Yearly Pass. Select the plan according to your needs and you will see all the benefits you’ll receive buying that plan as well as a Pay Button. Click on the Pay button and you will be redirected to a separate page where you can make a secure payment using Google Pay, Credit Card, Debit card as well as PayPal.

You don’t need to purchase the free plan explicitly. When you create your account, you already have been assigned a free subscription which is good enough to try out the application. You get the following benefits in the Free Plan –

• Optimise upto 12 stops per route
• No limit on the number of routes created
• Set priority and time slots for a stop
• Add stops via Typing, Voice Search, Dropping a Pin, Uploading Manifest or Scanning Order Book
• Re Route, Go Anti-Clockwise, Add, Delete or Modify stops while on route

If you want a more powerful solution but don’t require it for a prolonged period, you can go for our Daily Pass. It has all the benefits of a Free Plan. Additionally, you can add unlimited stops per route & all the Premium Plan benefits. To purchase the weekly plan, you need to –

• Go to the Profile Section
• Click on the “Manage” button in the “Upgrade to Premium” Prompt
• Click on the Daily Pass & Make the payment

Once your requirements grow, you can opt in for the Monthly Pass. It gives you all all the Premium Plan benefits and you can add unlimited stops to a route. This plan’s validity is 1 Month. To purchase this plan, you need to –

• Go to the Profile Section
• Click on the “Manage” button in the “Upgrade to Premium” Prompt
• Click on the Monthly Pass & Make the Payment

To enjoy maximum benefits, you should go for the Yearly Pass. It is often available at highly discounted rates and has all the benefits Zeo App has to offer. Check the Premium Plan benefits and you can add unlimited stops to a route. This plan’s validity is 1 Month. To purchase this plan, you need to –

• Go to the Profile Section
• Click on the “Manage” button in the “Upgrade to Premium” Prompt
• Click on the Yearly Pass & Make the Payment

By default the language is set to English. To change it, follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. Scroll down and you will see the “Language” option. Tap on it, select your desired language & Save it
4. Whole app UI will show the newly selected language

By default the font size is set to medium, which works for most people. In case you want to change it, follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. Scroll down and you will see the “Font Size” option. Tap on it, select the font size you’re comfortable with & Save it
4. The application will re-launch and new font size will be applied

By default the app displays content in the light theme, which works best for most people. In case you want to change it and use the dark mode, follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. Scroll down and you will see the “Theme” option. Tap on it, select dark theme & Save it
4. Additionally, you can also select System Default. This will essentially follow your system theme. So, when your device theme is light, the app will be light themed and vice versa
5. The application will re-launch and the new theme will be applied

Whenever you’re On Ride, there is an option to enable an overlay by Zeo which will show you extra details about your current stop and subsequent stops along with some additional information. To enable this you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Navigation Overlay” option. Tap on it and a drawer will open, you can Enable from there & Save
4. Next time you navigate, you will see a navigation overlay with additional information

We support 2 units of distance for our app – Kilometres & Miles. By default, the unit is set to Kilometres. In order to change this you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Distance in” option. Tap on it and a drawer will open, you can select Miles from there & Save
4. It will reflect throughout the application

We support a plethora of navigation apps. You can select your favourite navigation app of choice. We support Google Maps, Here We Go, TomTom Go, Waze, Sygic, Yandex & Sygic Maps. By default, the app is set to Google Maps. In order to change this you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Navigation In” option. Tap on it and a drawer will open, you can select your favourite app from there & Save the change
4. It will be reflected & will be used for navigation

By default, the map style is set to “Normal”. Apart from the default – Normal view, we also support a Satellite view. In order to change this you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Map Style” option. Tap on it and a drawer will open, you can select Satellite from there & Save
4. Whole app UI will show the newly selected language

By default, the vehicle type is set to Truck. We support a bunch of other vehicle type options like – Car, Bike, Bicycle, On Foot & Scooter. Zeo smartly optimises the route based on the type of vehicle you select. If you want to change the vehicle type you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Vehicle Type” option. Tap on it and a drawer will open, you can select the type of vehicle & Save
4. It will be reflected while using the app

When you are navigating to a step, you can share the live location with the customer as well as the manager. Zeo has set a default text message but in case you want to change it & add a custom message, follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Customise share location message” option. Tap on it, change the message text and & Save it
4. From now on, whenever you send a location update message, your new custom message will be sent

By default the stop duration is set to 5 minutes. If you want to change it, you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Stop Duration” option. Tap on it, set the stop duration & Save
4. The new stop duration will be reflected in all the stops you create thereafter

By default the app time format is set to 12 Hour i.e. all the date, timestamps will be displayed in a 12 Hour format. If you want to change it to a 24 Hour format, you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Time Format” option. Tap on it and from the options, select 24 Hours & Save
4. All your timestamps will display in 24 Hour format

You can optimise your route even more by selecting the specific types of roads you want to avoid. For Example – you can avoid Highways, Trunks, Bridges, Fords, Tunnels or Ferries. By default it is set to NA – Not Applicable. If you want to avoid a certain type of road, you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Avoid” option. Tap on it and from the options, select the type of roads you want to avoid & Save
4. Now Zeo will make sure to not include those type of roads

By default, the proof of delivery is disabled. If you want to capture proof of deliveries – you can turn it on in the preferences. In order to enable it, you need to follow these steps –

1. Go to the Profile Section
2. Select the Preferences option
3. You will see the “Proof of Delivery” option. Tap on it and in the drawer that appears, select enable
4. Now onward whenever you mark the stop as done, it will open a popup asking you to add a proof of delivery & Save
5. You can add these proofs of delivery –
   • Proof of Delivery by Signature
   • Proof of Delivery by Photograph
   • Proof of Delivery by Delivery Note

Follow these steps to delete your account from the application.

1. Go to My Profile section
2. Click on “Account” and select “Delete Account”
3. Select the reason for deleting and click on “Delete Account” button.

Your account will be successfully removed from Zeo Mobile Route Planner.

Follow these simple steps to delete your account from our web platform.

1. Go to Settings and click on “User Profile”
2. Click on “Delete Account”
3. Select the reason for deleting and click on “Delete Account” button.

Your account will be successfully removed from Zeo Fleet Manager.

Zeo route optimization attempts to provide the route with shortest distance and shortest time. Zeo also help if the user wish to prioritise certain stops and not prioritise the rest, The route optimisation takes it into consideration while preparing the route. The user can also set the preferred time slots within which the user wants the driver to reach the stop, the route optimization will take care of it.

Yes, Zeo allows users to define time windows for each stop or delivery location. Users can input time slots in stop details indicating when deliveries must be made, and Zeo’s route optimization algorithms will consider these constraints when planning routes to ensure on-time deliveries. In order to accomplish this, follow the below steps:

Web Application:

1. Create a route and add stops either manually or import them through an input file.
2. Once the stops are added, you can select a stop, a drop-down will appear and you wil see stop details.
3. Out of those details, select stop start time & stop end time and mention the timings. Now the parcel will be delivered within these time frames.
4. The user can also specify the Stop Priority as Normal/ASAP. If the stop priority is set to ASAP(As soon as possible) the route optimisation will give that stop a higher priority over other stops in navigtion while optimizing the route. The optimized route might not be the quickest but it will be created in such a way that the driver can reach the priority stops as early as possible.

Mobile Application:

1. Select “Create new route” option available in History from the application.
2. Add the required stops to the route. Once added, click on the stop to see the stop details,
3. Select Timeslot and mention the start time and end time. Now the parcel will be delivered in the specified timeline.
4. The user can specify the Stop Priority as Normal/ASAP. If the stop priority is set to ASAP(As soon as possible) the route optimisation will give that stop a higher priority over other stops in navigtion while optimizing the route. The optimized route might not be the quickest but it will be created in such a way that the driver can reach the priority stops as early as possible.

Any last minute changes or addition of routes can easily be utilised with zeo as it allows Partial optimisation. Once the route is started, you can edit stop details, you can add new stops, delete the remaining stops, change the order of the remaining stops and mark any remaining stop as start location or end location.

So, once the route has begun and after cetain stops covered, the user wishes to add new stops, or change the existing ones, follow the below steps:

1. Select edit option. You will be redirected to the stop addition page.
2. Here you can add/edit the remaining stops. The user can also change the entire route. Any stop can be marked as start point/finish point from the remaining stops through the options provided on the right of stop.
3. Any stop can be deleted by clicking on the delete button on the right of each stop.
4. The user can also change the order of stop navigation by simply dragging the stops one over the other.
5. User can add a stop by the “Search Address Via Google” search box and Once that is done, users clicks on ” Save and Optimize”.
6. The route planner will automatically optimize the rest of the route with taking the newly added/edited stops into consideration.

Please look at How to Edit stops to see a video tutorial of the same.

Yes, Zeo allows users to prioritize stops based on specific criteria such as delivery urgency. Users can assign priorities to stops within the platform, and Zeo’s algorithms will optimize routes accordingly.

In order to prioritise stops, do the following:

1. Add the stop as usual on add stops page.
2. Once the stop is added, click on the stop and you will witness a drop down menu that will contain many options related to stop details.
3. Find the stop priority option from the menu and select ASAP. You can also mention time slots under which you want your stop to be covered.

Zeo’s route optimization algorithms consider the priorities assigned to each destination when planning routes. By analyzing these priorities along with other factors like distance and time constraints, Zeo generates optimized routes that align with users’ preferences and business requirements and takes the shortest amount of time to finish.

Yes, Zeo Route Planner allows for route optimization based on various vehicle types and sizes. Users can input vehicle specifications like volume, number, type and weight allowance to ensure routes are optimized accordingly. Zeo allows multiple types of vehicle types that can chosen by the user. This includes car, truck, scooter and bike. User can choose the vehicle type as per requirement.

For ex: a scooter has less speed and is usually used for food delivery whereas a bike has higher speed and it can be used for big distances and parcel delivery.

To add a vehicle and its specification follow the steps:

1. Go to settings and Select the Vehicles option on the left.
2. Select the add vehicle option available on top right corner.
3. Now you will be able to add the following vehicle details:
   • Vehicle Name
   • Vehicle Type-Car/Truck/Bike/Scooter
   • Vehicle Number
   • Maximum Distance the vehicle can travel: The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage of the vehicle and affordability on the route.
   • Monthly cost of using the vehicle: This refers to the fixed cost of operating the vehicle on monthly basis if the vehicle is taken on lease.
   • Maximum Capacity of vehicle: Total mass/weight in kg/lbs of goods that the vehicle can carry
   • Maximum Volume of vehicle: Total volume in cubic metre of the vehicle. This is useful to make sure what size of parcel can be fit in the vehicle.

Please Note that the route optimisation will take place based on either of the above two basis, i.e Capacity or volume of the vehicle. So the user is advised to provide only one of the two details.

Also, in order to utilise the above two features, the user has to provide their parcel details at the time of adding the stop. These details are Parcel volume, capacity and the total number of parcels. Once the parcel details are provided, only then the route optimisation can take vehicle Volume and Capacity into consideration.

Yes, Zeo Route Planner offers the functionality to optimize routes for the entire fleet simultaneously. Fleet managers can input multiple drivers, vehicles and stops, and Zeo will automatically optimize routes for all vehicles, drivers and routes collectively, taking into account factors like capacity, constraints, distances and availability.

Please note that the number of stops uploaded by the user should always be higher than the number of drivers the user wishes to assign the stops. To optimize an entire fleet, follow the below steps:

1. Create a route by importing all the details of the stops, To do the, user have to select “Upload Stops” in “Stops” tab on Dashboard . User can import file from desktop or can also upload it from google drive. A sample of input file is also provided for reference.
2. Once input file is uploaded, the user will be redirected to a page comprising of all the added stops under checkbooxes. Mark the checkbox named “Select All stops” to select all the stops for route optimisation. User can also select specific stops from all the uploaded stops if they want to optimise the route for those stops only. Once that is done, click on “Auto Optimize” button available just above the list of stops.
3. 3. Now user will be redirected to drivers page where he will select the drivers that will complete the route. Once selected click on “Assign Driver” option available on the top right corner of the page.
4. Now the user has to fill the following route details
   • Name of the route
   • Route start time and End Time
   • The start and end locations.
5. User can use the Advanced optimisation option which enable Min Vehicle feature. Once this is enabled, the stops will NOT be assigned automatically to drivers equally on the basis of number of stops to be covered, But it will be automatically assigned to the drivers on the basis of total distance, maximum vehicle capacity, driver shift timings irrespective of the number of stops covered.
6. The stops can be navigated sequentially and in the way they have been added by choosing “Navigate as Added” option, otherwise the user can choose “Save and optimise” option and Zeo will create the route for drivers.
7. The user will be directed to the page where they will be able to see how many different routes created, number of stops, number of drivers taken and total transport time.
8. The user can preview the route by clicking this button on top right corner named “View on Playground”.

Yes, Zeo can optimize routes based on vehicle load capacity and weight distribution. For this, users have to input the weight and load capacity of their vehicle. They can input vehicle specifications, including load capacity and weight limits, and Zeo will optimize routes to ensure vehicles are not overloaded and comply with transportation regulations.

In order to add/ edit vehicle specification, follow the below steps:

1. Go to settings and Select the Vehicles option on the left.
2. Select the add vehicle option available on top right corner. You can edit specification of already added vehicles by clicking on them.
3. Now you will be able to add the below vehicle details:
   • Vehicle Name
   • Vehicle Type-Car/Truck/Bike/Scooter
   • Vehicle Number
   • Maximum Distance the vehicle can travel: The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage of the vehicle and affordability on the route.
   • Monthly cost of using the vehicle: This refers to the fixed cost of operating the vehicle on monthly basis if the vehicle is taken on lease.
   • Maximum Capacity of vehicle: Total mass/weight in kg/lbs of goods that the vehicle can carry
   • Maximum Volume of vehicle: Total volume in cubic metre of the vehicle. This is useful to make sure what size of parcel can be fit in the vehicle.

Please Note that the route optimisation will take place based on either of the above two basis, i.e Capacity or volume of the vehicle. So the user is advised to provide only one of the two details.

Also, in order to utilise the above two features, the user has to provide their parcel details at the time of adding the stop. These details are Parcel volume, capacity and the total number of parcels. Once the parcel details are provided, only then the route optimisation can take vehicle Volume and Capacity into consideration.

Zeo considers various factors when calculating optimal routes, including distance between stops, estimated travel time, traffic conditions, delivery constraints (such as time windows and vehicle capacities), prioritization of stops, and any user-defined preferences or constraints. By taking these factors into account, Zeo aims to generate routes that minimize travel time and distance while meeting all delivery requirements.

When it comes to planning your routes with Zeo, our optimization process, including the allocation of routes to drivers, leverages historical traffic data to ensure efficient path selection. This means that while the initial route optimization is based on past traffic patterns, we provide flexibility for real-time adjustments. Once the stops are assigned, drivers have the option to navigate using popular services like Google Maps or Waze, both of which take real-time traffic conditions into account.

This combination ensures that your planning is rooted in reliable data, while also allowing for on-the-go adjustments to keep your deliveries on schedule and your routes as efficient as possible. If you have any questions or need further clarification on how Zeo incorporates traffic data into route planning, our support team is here to help!

Zeo Route Planner offers a tailored approach for optimizing routes specifically for electric or hybrid vehicles, considering their unique needs such as range limits and recharging requirements. To ensure your route optimization accounts for the specific capabilities of electric or hybrid vehicles, follow these steps to input vehicle details, including the maximum distance range, within the Zeo platform:

1. Navigate to the settings menu and select the “Vehicles” option from the sidebar.
2. Click on the “Add Vehicle” button located in the top right corner of the interface.
3. In the vehicle details form, you can add comprehensive information about your vehicle. This includes:
   • Vehicle Name: A unique identifier for the vehicle.
   • Vehicle Number: The license plate or another identification number.
   • Vehicle Type: Specify whether the vehicle is electric, hybrid, or conventional fuel-based.
   • Volume: The cargo volume the vehicle can carry, relevant for planning load capacities.
   • Maximum Capacity: The weight limit the vehicle can transport, essential for optimizing load efficiency.
   • Maximum Distance Range: Critically, for electric and hybrid vehicles, enter the maximum distance the vehicle can travel on a full charge or tank. This ensures that routes planned do not exceed the vehicle’s range capability, which is crucial for preventing mid-route energy depletion.

By carefully entering and updating these details, Zeo can tailor route optimization to accommodate the specific range and recharging or refueling needs of electric and hybrid vehicles. This feature is especially beneficial for fleet managers and drivers of electric or hybrid vehicles, allowing them to maximize efficiency while minimizing the environmental impact of their routes.

Zeo Route Planner is designed to handle complex routing needs, including the ability to manage split deliveries and pickups within the same route. This capability is crucial for users who need to optimize operations, ensuring efficiency and flexibility.

Here’s how this is achieved in both the Zeo mobile app for individual drivers and the Zeo Fleet Platform for fleet managers:
Zeo Mobile App (for Individual Drivers)

1. Adding Stops: Users can add multiple stops to their route, specifying each as either a pickup, delivery, or a linked delivery (a delivery directly linked to a specific pickup earlier in the route).
2. Specifying Details: For each stop, users can click on the stop and enter details of the stop type as delivery or pickup and save the settings.
3. If stops are being imported, the user can provide the Stop type as Pickup/Delivery in the input file itself. If the user has not done that. He can still change the stop type after importing all the stops. all the user has to do is, to click on the added stops to open the stop details and change the stop type.
4. Route Optimization: Once all stop details are added, users can select the ‘Optimise’ option. Zeo will then calculate the most efficient route, taking into account the type of stops (deliveries and pickups), their locations, and any specified time slots.

Zeo Fleet Platform (for Fleet Managers)

1. Adding stops, bulk import of stops: Fleet managers can upload addresses individually or import a list or import them via API. Each address can be marked as a delivery, a pickup, or linked to a specific pickup.
2. If stops are added individually, the user can click on the stop added and a drop-down menu will appear where the user has to enter the stop details. User can mark the stop Type as delivery/pickup from this dropdown. By default, stop type is marked Delivery.
3. If stops are being imported, the user can provide the Stop type as Pickup/Delivery in the input file itself. If the user has not done that. He can still change the stop type after importing all the stops. Once stops are added, the user will be redirected to a new page which will have all the stops added, for each stop, the user can select the edit option attached with each stop. Dropdown will appear for the stop details, the user can add the stop Type as Delivery/ Pickup and save the settings.
4. Continue further to create the route. The following route will now have stops with a defined Type, be it Delivery/Pickup.

Both the mobile app and fleet platform incorporate features to support split deliveries and pickups, providing a seamless experience for managing complex routing requirements.

Zeo continuously monitors driver availability and capacity in real-time. If there are changes, such as a driver being unavailable for a route due to shift timings or reaching vehicle capacity, Zeo dynamically adjusts routes and assignments to optimize efficiency and maintain service levels.

Zeo ensure compliance with local traffic laws and regulations by keeping the following features:

1. Every vehicle add has certain specification like range, capacity etc. that are filled by the user while adding it. So, whenever that specific vehicle is assigned for a route, Zeo makes sure that the regulation laws based on capacity and vehicle type are followed.
2. On all routes, Zeo (through third party navigation apps) provides the appropriate driving speed under all traffic laws on the route itself so that the driver remains aware of the speed range he has to drive in.

Zeo’s support for return trips or round-trip planning is designed to streamline operations for users who need to return to their starting location after completing their deliveries or pickups.

Here’s how you can use this feature step by step:

1. Start New Route: Begin by creating a new route in Zeo. This can be done either in the mobile app or on the Fleet Platform, depending on your needs.
2. Add Starting Location: Enter your starting point. This is the location you will return to at the end of your route.
3. Add Stops: Input all the stops you plan to make. These can include deliveries, pickups, or any other required stops. You can add stops by typing addresses, uploading a spreadsheet, using voice search, or any of the other methods supported by Zeo.
4. Select Return Option: Look for an option labeled “I return to my start location”. Select this option to indicate that your route will end where it started.
5. Route Optimization: Once you’ve input all your stops and selected the round-trip option, choose to optimize the route. Zeo’s algorithm will then calculate the most efficient path for your entire journey, including the return leg to your starting location.
6. Review and Adjust Route: After the optimization, review the proposed route. You can make adjustments if necessary, such as changing the order of stops or adding/removing stops.
7. Start Navigation: With your route set and optimized, you’re ready to start navigating. Zeo integrates with various mapping services, allowing you to choose the one you prefer for turn-by-turn directions.
8. Complete Stops and Return: As you complete each stop, you can mark it as done within the app. Once all stops are completed, follow the optimized route back to your starting location.

This feature ensures that users conducting round-trips can do so efficiently, saving time and resources by minimizing unnecessary travel. It’s particularly useful for businesses that have vehicles returning to a central location at the end of a delivery or service circuit.

No, there’s no commitment period or cancellation fee for Zeo subscriptions. You can cancel your subscription at any time without incurring any additional charges.

Zeo typically does not offer refunds for unused subscription periods. However, you can cancel your subscription at any time, and you’ll retain access to Zeo until the end of your current billing period.

To receive a custom quote tailored to your specific business needs, please contact Zeo’s sales team directly through their website or platform. They will collaborate with you to understand your requirements and provide a personalized quote. Additionally, you can schedule a demo for more details at Book My Demo. If you have a fleet of more than 50 drivers, we advise you to reach out to us at support@zeoauto.in.

Zeo Route Planner distinguishes itself in the market with a clear and transparent seat-based pricing structure. This approach ensures that you only pay for the number of drivers or seats you actually need, making it a flexible and cost-effective option for businesses of all sizes. Whether you’re an individual driver or managing a fleet, Zeo offers tailored plans that directly align with your specific requirements.

Compared to other route planning solutions, Zeo emphasizes transparency in its pricing, so you can easily understand and anticipate your expenses without worrying about hidden fees or unexpected costs. This straightforward pricing model is part of our commitment to providing value and simplicity to our users.

To see how Zeo measures up against other options in the market, we encourage you to explore a detailed comparison of features, pricing, and customer reviews. For more insights and to find the plan that’s the best fit for your needs, visit our comprehensive comparison page- https://zeorouteplanner.com/fleet-comparison/

By choosing Zeo, you’re opting for a route planning solution that values clarity and user satisfaction, ensuring you have all the tools you need to optimize your delivery operations efficiently.

Yes, user can view his subscripton usage on the Plans and Payments Page. Zeo offers various subscription adjustments which includes increasing the number of driver seats and switch the subscription packages between annual, quaterly and monthly package on Fleet platform and weekly, monthly, quaterly and yearly package in Zeo app.

To effectively monitor your subscription and manage the allocation of seats within Zeo Route Planner, simply follow these steps:
Zeo Mobile App

1. Go to the user Profile and look for Manage subscription option. Once found, select the option and you will be directed to a window having your current subscription and all the available subscriptions.
2. Here the user can view all available subscription plans which is Weekly, monthly, quaterly and Yearly Pass.
3. If the user wants to switch between the plans, he can select the new plan and click on it, A subscription window will pop-up and from this point user can subscribe and pay.
4. If the user wants to revert back to his original plan, he can select the Restore settings option available in “Manage Subscription” option.

Zeo Fleet Platform

If you choose to cancel your Zeo Route Planner subscription, it’s important to understand how this decision affects your data and routes. Here’s what you can expect:

• Access After Cancellation: Initially, you might lose access to some of Zeo’s premium features or functionalities that were available under your subscription plan. This includes advanced route planning and optimization tools, among others.
• Data and Route Retention: Despite the cancellation, Zeo retains your data and routes for a predetermined period. This retention policy is designed with your convenience in mind, providing you the flexibility to reconsider your decision and easily reactivate your subscription if you choose to return.
• Reactivation: Should you decide to come back to Zeo within this retention period, you’ll find that your existing data and routes are readily available, allowing you to pick up right where you left off without the need to start from scratch.

Zeo values your data and aims to make any transition as smooth as possible, whether you’re moving on or deciding to rejoin us in the future.

When it comes to using Zeo Route Planner, you can expect a straightforward and transparent pricing model. We pride ourselves on ensuring all costs are communicated upfront, with no hidden fees or unexpected setup charges to worry about. This transparency means you can plan your subscription budget with confidence, knowing exactly what the service entails without any surprises down the line. Whether you’re an individual driver or managing a fleet, our goal is to provide clear, straightforward access to all the route planning tools you need, with pricing that’s easy to understand and manage.

Zeo may offer performance guarantees or SLAs for certain subscription plans or enterprise-level agreements. These guarantees and agreements are typically outlined in the terms of service or contract provided by Zeo. You can inquire about specific SLAs with Zeo’s sales or support team.

To adjust your subscription plan on Zeo Route Planner to better suit your evolving needs, and ensuring that the new plan starts once your current plan ends, follow these steps for both web mobile interfaces:

For Web Users:

• Open the Dashboard: Log in to your account on the Zeo Route Planner website. You’ll be directed to the dashboard, the central hub for your account.
• Go to Plans and Payments: Look for the “Plans and Payments” section within the dashboard. This is where your current subscription details and options for adjustments are located.
• Select ‘Buy More Seats’ or Plan Adjustment: Click on “Buy More Seats” or a similar option for changing your plan. This section allows you to adjust your subscription according to your needs.
• Choose the Required Plan for Future Activation: Select the new plan you wish to switch to, understanding that this plan will become active once your current subscription expires. The system will inform you of the date when the new plan will take effect.
• Confirm Plan Change: Follow the prompts to confirm your selection. The website will guide you through any necessary steps to finalize your plan change, including acknowledgment of the transition date.

For Mobile Users:

• Launch the Zeo Route Planner App: Open the app on your smartphone and log in to your account.
• Access Subscription Settings: Tap on the menu or profile icon to find and select the “Subscription” or “Plans and Payments” option.
• Opt for Plan Adjustment: In the subscription settings, choose to adjust your plan by selecting “Buy More Seats” or a similar function that allows plan changes.
• Select Your New Plan: Browse the available subscription plans and pick one that aligns with your future requirements. The app will indicate that the new plan will activate after your current plan’s expiration.
• Complete the Plan Change Process: Confirm your new plan selection and follow any additional instructions provided by the app to ensure the change is processed correctly.

It’s important to note that the transition to your new plan will be seamless, with no interruption to your service. The change will automatically take effect at the end of your current billing period, allowing for a smooth continuation of service. Should you need any assistance or have questions about changing your plan, Zeo’s customer support team is readily available to help both web mobile users through the process.

If you encounter a routing error or glitch in the app, you can report the issue directly to our support team. We have a dedicated support system to address such issues promptly. Please provide detailed information about the error or glitch you encountered, including any error messages, screenshots if possible, and the steps leading up to the issue. You can report the issue on the contact us page, you also contact Zeo officials through the email id and whatsapp number provided on the contact us page.

1. Navigate to the login page of the Zeo Route Planner app or platform.
2. Locate the “Forgot Password” option near the login form.
3. Click on the “Forgot Password” option.
4. Enter your login ID in the provided field.
5. Submit the request for a password reset.
6. Check your email associated with the login ID.
7. Open the password reset email sent by Zeo Route Planner.
8. Retrieve the temporary password provided in the email.
9. Use the temporary password to log in to your account.
10. Once logged in, navigate to the profile page in settings.
11. Find the option to change your password.
12. Enter the temporary password and then create a new, secure password.
13. Save the changes to update your password successfully.

Where can I report a bug or issue with Zeo Route Planner?
[lightweight-accordion title=”You can report any bugs or issues with Zeo Route Planner directly through our support channels. This can include sending an email to our support team, or contacting us through in-app support chat. Our team will investigate the issue and work to resolve it as quickly as possible.”>You can report any bugs or issues with Zeo Route Planner directly through our support channels. This can include sending an email to our support team, or contacting us through in-app support chat. Our team will investigate the issue and work to resolve it as quickly as possible.

How does Zeo handle data backups and recovery?
[lightweight-accordion title=”Zeo employs robust data backup and recovery procedures to ensure the safety and integrity of your data. We regularly back up our servers and databases to secure offsite locations. In the event of data loss or corruption, we can quickly restore data from these backups to minimize downtime and ensure continuity of service. The user will not experience any data loss, be it routes, drivers etc. anytime while switching platforms to run the application. Users will also not experience any issue running the app on their new device.”>Zeo employs robust data backup and recovery procedures to ensure the safety and integrity of your data. We regularly back up our servers and databases to secure offsite locations. In the event of data loss or corruption, we can quickly restore data from these backups to minimize downtime and ensure continuity of service. The user will not experience any data loss, be it routes, drivers etc. anytime while switching platforms to run the application. Users will also not experience any issue running the app on their new device.

If you encounter issues with route optimization, there are several steps you can take to troubleshoot the problem. First, double-check that all address and route information is entered correctly. Ensure that your vehicle settings and routing preferences are configured accurately. Make sure that you have chosen “Optimize route” instead of “Navigate as added” from the set of options available for route planning. If the issue persists, contact our support team for assistance. Provide details about the specific routes and optimization criteria you’re using, as well as any error messages or unexpected behavior you’ve observed.

We value feedback from our users and actively encourage suggestions for new features and improvements. You can submit feature requests and suggestions through various channels, such as our website’s chat widget, mail us on support@zeoauto.in or directly chat with us through the Zeo Route Planner app or platform. Our product team reviews all feedback regularly and considers it when planning future updates and enhancements to the platform.

Zeo’s support team is available 24 hours from Monday through Saturday.
Response times may vary depending on the nature and severity of the issue reported. Generally, Zeo aims to respond to inquiries and support tickets within next 30 minutes.

Zeo regularly updates its users about any known issues or scheduled maintenance through email notifications, announcements on their website, or within the platform’s dashboard.

Users can also check Zeo’s status page and in app notifications for updates on ongoing maintenance or reported issues.

Zeo regularly releases software updates and upgrades to improve performance, add new features, and address any security vulnerabilities.
Updates are typically rolled out automatically to users, ensuring they have access to the latest version of the platform without any additional effort. For users with mobile application, they would have to enable the auto update feature for the app on their device so that the app can be updated automatically on timely basis.

-Zeo actively solicits and collects user feedback and feature requests through various channels, including email, in app chat and surveys.
-The product development team evaluates these requests and prioritizes them based on factors such as user demand, feasibility, and strategic alignment with the platform’s roadmap.

The customer support team at Zeo is available around the clock to help the users. Also, for fleet accounts, the account managers are also available to help the user in the quickest time possible.

• Zeo follows a predefined incident response and resolution process to prioritize and address critical issues or downtimes promptly.
• The severity of the issue determines the urgency of the response, with critical issues receiving immediate attention and escalation as necessary.
• Zeo keeps users informed about the status of critical issues through support chat/mail thread and provides regular updates until the issue is resolved satisfactorily.

Yes, Zeo Route Planner can be used alongside other navigation apps like Google Maps, Waze, and several others. Once the routes are optimized within Zeo, users have the option to navigate to their destinations using their preferred navigation app. Zeo provides the flexibility to select from various map and navigation providers, including Google Maps, Waze, Her Maps, Mapbox, Baidu, Apple Maps, and Yandex maps. This feature ensures that drivers can leverage the route optimization capabilities of Zeo while utilizing the real-time traffic updates, familiar interface, and additional navigation features offered by their preferred navigation app.

What APIs does Zeo offer for custom integrations?
Zeo Route Planner offers a comprehensive suite of APIs designed for custom integrations, enabling fleet owners and small businesses to create, manage, and optimize routes efficiently while tracking delivery status and drivers’ live locations. Here’s a summary of the key APIs

Zeo provides for custom integrations:
Authentication: Secure access to the API is ensured through API keys. Users can register and manage their API keys through Zeo’s platform.

Store Owner APIs:

• Create Stops: Allows the addition of multiple stops with detailed information like address, notes, and stop duration.
• Get All Drivers: Retrieves a list of all drivers associated with the store owner’s account.
• Create Driver: Enables the creation of driver profiles, including details such as email, address, and phone number.
• Update Driver: Allows for the updating of driver information.
• Delete Driver: Permits the removal of a driver from the system.
• Create Route: Facilitates the creation of routes with specified start and end points, including stop details.
• Get Route Info: Retrieves detailed information about a specific route.
• Get Route Optimized Info: Provides optimized route information, including optimized order and stop details.
• Delete Route: Allows for the deletion of a specific route.
• Get All Driver Routes: Fetches a list of all routes assigned to a particular driver.
• Get All Store Owner Routes: Retrieves all routes created by the store owner, with filtering options based on date.
  Pickup Deliveries:

Custom APIs for managing pickup and delivery operations, including creating routes with pickup and delivery stops linked together, updating routes, and fetching route information.

• WebHooks: Zeo supports the use of webhooks to notify users about specific events, allowing for real-time updates and integrations with other systems.
• Errors: Detailed documentation on the types of errors that might be encountered during API interactions, ensuring developers can effectively handle and troubleshoot issues.

These APIs provide the flexibility for in-depth customization and integration with existing systems, enhancing operational efficiency and real-time decision-making for fleet management and delivery services. For further details, including parameter specifications and usage examples, users are encouraged to consult Zeo’s API documentation available on their platform.

Seamless synchronization between Zeo’s mobile app and web platform necessitates a cloud-based architecture that continuously updates data across all user interfaces. This means any changes made in the app or on the web platform are instantly reflected across all devices, ensuring drivers, fleet managers, and other stakeholders have access to the most current information. Techniques such as real-time data streaming and periodic polling are employed to maintain synchronization, supported by a robust backend infrastructure designed to handle high volumes of data updates efficiently. This enables Zeo attain Real time Live Location of its drivers, facilitate in app conversations and tracking driver activities(route, position etc.).

Zeo gathers feedback from users with disabilities by conducting surveys, organizing focus groups, and offering direct ways to communicate. This helps Zeo understand their needs and improve accessibility features accordingly.

Zeo is dedicated to delivering a uniform user experience across diverse devices and platforms. To achieve this, we implement responsive design techniques and conduct thorough testing across a wide range of devices. This ensures that our application adjusts smoothly to various screen sizes, resolutions, and operating systems. Our focus on maintaining consistency across platforms is central to our commitment to offering a seamless and reliable experience to all users, no matter their choice of device or platform.

Submitting feedback or suggestions directly within the Zeo Route Planner app or platform is easy and straightforward. Here’s how users can do it:

1. In-App Feedback Feature: Zeo provides a dedicated feedback feature within its app or platform, allowing users to submit their comments, suggestions, or concerns directly from their dashboard or settings menu. Users typically access this feature by navigating to the “Settings” section within the app, where they find an option like “Support”. Here, the users can provide their suggestions.
2. Contact Support: Users can also reach out to Zeo’s customer support team directly to share their feedback. Zeo typically provides contact information, such as email addresses and phone numbers, for users to get in touch with support representatives. Users can communicate their feedback via email or phone calls.

Users can share their feedbacks on IOS, android, G2 and Capterra. Zeo also maintains an official youtube community where users can share experiences, challenges, and solutions. These platforms serve as valuable hubs for community engagement, knowledge sharing, and direct communication with Zeo’s team members.

To visit any of the platforms, click on the following:
Zeo-Playstore
Zeo-IOS
Zeo-Youtube
Zeo-G2
Zeo-Capterra

Yes, Zeo provides instructional materials and guides for integrating its route planning and fleet management platform with other business systems. These resources typically include:

-API Documentation: Detailed guides and reference materials for developers, covering how to use Zeo’s API for integration with other systems, such as logistics, CRM, and e-commerce platforms. To view, click on API-Doc

-Video Tutorials: Short, instructional videos that demonstrate the integration process, highlighting key steps and best practices are available on Zeo Youtube channel. Visit-Now

– FAQ: To get accustomed with the platform and to get all the answers cleared in no-time, the customer can access the FAQ section. All important features and functionality along with steps to follow has been clearly mentioned there, To visit, click on FAQ’s

-Customer Support and Feedback: Access to customer support for direct assistance with integrations, along with customer feedback where users can share advice and solutions. To access the customer support page, click on Contact-Us

These materials are designed to help businesses seamlessly integrate Zeo into their existing systems, improving operational efficiency and leveraging route optimization capabilities across their operations.

Yes, Zeo provides instructional materials and guides for integrating its route planning and fleet management platform with other business systems. These resources typically include:

• API Documentation: Detailed guides and reference materials for developers, covering how to use Zeo’s API for integration with other systems, such as logistics, CRM, and e-commerce platforms. Refer here : API DOC
• Video Tutorials: Short, instructional videos that demonstrate the integration process, highlighting key steps and best practices are available on Zeo Youtube channel. Refer Here
• Customer Support and Feedback: Access to customer support for direct assistance with integrations, along with customer feedback where users can share advice and solutions. Refer here: Contact Us

These materials are designed to help businesses seamlessly integrate Zeo into their existing systems, improving operational efficiency and leveraging route optimization capabilities across their operations.

Zeo supports users with ongoing updates and learning opportunities through:
-Online Blogs: Zeo maintains an up-to-date set of articles, guides, and FAQs for customers to explore and enhance their usage. Explore-Now

-Dedicated Support Channels: Direct access to customer support via email, phone, or chat. Contact-Us

-Youtube Channel: Zeo has a dedicated youtube channel where it posts videos corresponding to its latest features and functionalities. The users can explore them to bring in new features within their work. Visit-Now

These resources ensure users are well-informed and can effectively use Zeo’s evolving functionalities.

Zeo offers a range of self-help options for users to troubleshoot common issues independently. The following resources enable users to find solutions to common problems quickly and efficiently:

1. Zeo FAQ page: Here, the user gets access to comprehensive set of queries and articles covering common issues, usage tips, and best practices. To visit Zeo’s FAQ page, Click here: Zeo FAQ’s.

2. Youtube tutorial videos: A collection of how-to videos demonstrating key features and guiding users through common tasks and solutions is available on ZeoAuto youtube channel. Visit-Now

3. Blogs: Users can access Zeo’s insightful blog posts covering updates, tips, and best practices to enhance user experience. Explore-Now

4. API Documentation: A detailed information for developers on how to integrate and use Zeo’s API, including examples and troubleshooting tips is available on Zeo auto website. Visit-API-Doc

Users can Submit their experience or seek advice directly within the Zeo Route Planner app or platform to help Zeo improve its functionality. The ways to do that are mentioned below:

1. In-App Feedback Feature: Zeo provides a dedicated feedback feature within its app or platform, allowing users to submit their comments, suggestions, or concerns directly from their dashboard or settings menu. Users typically access this feature by navigating to the “Settings” section within the app, where they find an option like “Support”. Here, the users can provide their suggestions.

2. Contact Support: Users can also reach out to Zeo’s customer support team directly to share their feedback. Zeo typically provides contact information, such as email addresses and phone numbers, for users to get in touch with support representatives. Users can communicate their feedback via email or phone calls.

Zeo regularly releases software updates and upgrades to improve performance, add new features, and address any security vulnerabilities keeping the training materials, resources and features up to date. Every update, ensures the users have access to the latest version of the platform without any additional effort.

Zeo gathers and prioritizes user requests through feedback channels like in-app support, app reviews, and customer support. Requests are analyzed, categorized, and prioritized based on criteria like user impact, demand, strategic fit, and feasibility. This process involves cross-functional teams including the members from engineering, product management, design, customer support, and marketing. Prioritized items are integrated into the product roadmap and communicated back to the community.

Zeo is expanding its integration capabilities with CRMs, web automation tools (such as Zapier), and e-commerce platforms utilized by customers to streamline processes and reduce manual effort. Such partnerships are aimed at enhancing product offerings, expanding market reach, and driving innovation to meet evolving user needs and industry trends.