Zeo Single Driver FAQ’s

Zeo Route Planner offers versatile functionalities that extend well beyond traditional delivery operations. Its comprehensive features are designed to support efficient route planning and management across a diverse array of industries, making it an invaluable tool for various professionals and organizations seeking to optimize their operations.

Here’s how Zeo can be applied to various sectors:

• Services Industry: Businesses providing home services, repairs, maintenance, lawn care, and snow plowing can leverage Zeo to efficiently plan routes for their service technicians. By considering both the location of service calls and the specific skills of technicians, Zeo helps in optimizing daily schedules to maximize productivity.
• Sales and Field Service: Sales professionals and field service representatives benefit from Zeo by efficiently planning their visits to multiple clients or locations. This ensures they can cover more ground and meet with as many clients as possible, optimizing their time and increasing opportunities for sales or service delivery.
• Healthcare and Social Care: Healthcare providers and social care workers offering home visits can use Zeo for timely and efficient care delivery. Optimized routes help in managing schedules better, ensuring patients or clients receive the care they need promptly.
• Public Sector and Non-Profit Organizations: For those involved in community services, such as meal delivery programs for the elderly, home care services, or even community maintenance services, Zeo’s route optimization features enable them to serve more individuals effectively, enhancing community support and outreach efforts.

By including specialized industries like lawn maintenance and snow plowing, Zeo demonstrates its adaptability and utility in meeting the unique challenges of various service-oriented tasks, ensuring that regardless of the industry, professionals can count on Zeo to streamline their route planning and management processes. Whether you’re managing a small team or a large fleet, Zeo provides the tools you need to optimize your operations and deliver exceptional service.

Zeo Route Planner is designed for drivers and fleet managers. It supports a wide range of applications, including those in logistics, e-commerce, food delivery, and home services, catering to professionals and businesses that require efficient and optimized route planning for their operations.

Yes, Zeo can be used for both individual and fleet management purposes. The Zeo Route Planner app is aimed at individual drivers who need to serve multiple stops efficiently, while the Zeo Fleet Platform is designed for fleet managers handling multiple drivers, offering solutions to optimize routes and manage deliveries on a larger scale.

Yes, Zeo Route Planner offers eco-friendly routing options that prioritize routes to minimize fuel consumption and reduce carbon emissions. By optimizing routes for efficiency, Zeo helps businesses reduce their environmental impact.

Route optimization platforms like Zeo inherently contribute to sustainability by optimizing routes to reduce travel distance and time, which can lead to lower fuel consumption and, consequently, reduced emissions.

Zeo Route Planner is a versatile tool that caters to a wide range of industries, each with its unique challenges and requirements. While Zeo is fundamentally designed to optimize routes for various purposes, its application extends far beyond general delivery tasks.

Here’s how Zeo can be specifically adapted to meet the needs of the healthcare, retail, and food delivery sectors:
Healthcare: In the healthcare sector, where time is often of the essence, Zeo shines with features designed to prioritize critical deliveries and patient visits:

• Priority Routing: Zeo helps ensure that urgent deliveries, such as essential medications or medical equipment, are routed to take the fastest possible paths.
• Time Slot Scheduling: The platform supports detailed scheduling, allowing healthcare providers to set precise visitation times for home healthcare services, balancing efficiency with patient needs.

Retail
The retail industry, from e-commerce giants to local brick-and-mortar stores, requires dynamic route planning to manage deliveries and stock efficiently:

• Same-Day Delivery Routes: Zeo optimizes delivery routes to support same-day delivery options, a key factor in enhancing customer satisfaction and staying competitive.
• Bulk Delivery Planning: For retail outlets needing regular stock replenishment, Zeo can optimize bulk delivery routes considering factors like vehicle capacity and optimal unloading times.
• Return Management: Zeo facilitates the efficient handling of customer returns, integrating return pickups into regular delivery routes for seamless operation.

Food Delivery
For the bustling food delivery industry, where speed and efficiency directly impact customer satisfaction, Zeo provides essential tools for success:

• Dynamic Route Adjustment: The platform allows for real-time adjustments to delivery routes, taking into account current order pickups and customer delivery windows.
• Multi-Stop Coordination: Zeo enables the efficient planning of deliveries from multiple restaurants or to various customers in close proximity, ensuring time-efficient routes.
• Customer Communication Features: With Zeo, drivers can keep customers informed about their expected delivery times through real-time updates, enhancing the overall service experience.

Logistics and Courier Services

• Efficient Load Planning: Maximizes vehicle capacity utilization for cost-effective shipping.
• Route Flexibility: Adapts to unexpected changes in delivery schedules or routes, maintaining service reliability.

Emergency Services

• Rapid Response Routing: Prioritizes routes for emergency vehicles to minimize response times.
• Incident Reporting: Allows for real-time updates on route conditions, ensuring the fastest possible access to incident sites.

Waste Management

• Optimized Collection Routes: Streamlines garbage and recycling pickup routes for efficiency and reduced environmental impact.
• Schedule Adaptability: Adjusts to varying pickup volumes and frequencies, maintaining operational efficiency. By expanding its tailored solutions across these diverse sectors, Zeo not only addresses specific industry challenges but also enhances service quality and customer satisfaction. The platform’s versatility and adaptive capabilities make it an invaluable asset, driving operational optimizations and fostering advancements across a broad spectrum of industries.

Home Service And Maintainence

• Application: Benefits plumbers, electricians, HVAC technicians, and home cleaning services by optimizing travel routes between service calls.
• Benefits: Maximizes the number of service calls completed per day, reduces travel time and costs, and improves response times for emergency services.

Real Estate and Field Sales

• Application: Helps real estate agents and sales representatives plan optimal routes for property showings or sales meetings across different locations.
• Benefits: Maximizes the number of client meetings or property showings per day, reduces travel time, and improves client service quality.

Yes, Zeo Route Planner can be customized to meet the needs of large enterprise solutions. It offers flexible customization options, allowing businesses to tailor the platform to their specific requirements, workflows, and scale of operations.

Zeo employs redundant infrastructure, load balancing, and continuous monitoring to ensure high availability and reliability of its services. Additionally, Zeo invests in robust server architecture and disaster recovery strategies to minimize downtime and ensure uninterrupted service.

Zeo Route Planner incorporates various security features to protect user data, including encryption, authentication, authorization controls, regular security updates, and compliance with industry security standards.

Zeo Route Planner is designed with flexibility in mind, understanding that delivery drivers and fleet managers often operate in varying conditions, including areas with limited internet connectivity.

Here’s how Zeo caters to these scenarios:

For the initial setup of routes, an internet connection is essential. This connectivity enables Zeo to access the latest data and utilize its powerful route optimization algorithms to plan the most efficient paths for your deliveries. Once the routes are generated, the Zeo mobile app shines in its ability to support drivers on the move, even when they find themselves in areas where internet service is spotty or unavailable.

However, it’s important to note that while drivers can operate offline to complete their routes, real-time updates and communications with fleet managers might be temporarily paused until a connection is re-established. Fleet managers won’t receive live updates in areas of poor connectivity, but rest assured, the driver can still follow the optimized route and complete their deliveries as planned.

Once the driver returns to an area with internet connectivity, the app can sync up, updating the status of completed deliveries and allowing fleet managers to receive the latest information. This approach ensures that Zeo remains a practical and reliable tool for delivery operations, bridging the gap between the need for advanced route optimization and the realities of varying internet accessibility.

Zeo Route Planner stands out in several specific areas compared to its main competitors:

• Advanced Route Optimization: Zeo’s algorithms are designed to account for a wide range of variables including traffic patterns, vehicle capacity, delivery time windows, and driver breaks. This results in highly efficient routes that save time and fuel, a capability that often surpasses simpler optimization solutions offered by some competitors.
• Seamless Integration with Navigation Tools: Zeo uniquely offers seamless integrations with all popular navigation tools, including Waze, TomTom, Google Maps, and others. This flexibility allows drivers to choose their preferred navigation system for the best on-road experience, a feature that many competitors do not provide.
• Dynamic Address Addition and Deletion: Zeo supports the dynamic addition and deletion of addresses directly on the route without needing to restart the optimization process. This flexibility is particularly beneficial for industries requiring real-time adjustments, setting Zeo apart from platforms with less dynamic rerouting capabilities.
• Comprehensive Proof of Delivery Options: Zeo offers robust proof of delivery features, including signatures, photos, and notes, directly through its mobile app. This comprehensive approach ensures accountability and transparency in delivery operations, offering more detailed proof of delivery options than some competitors.
• Customizable Solutions Across Industries: Zeo’s platform is highly customizable, catering to a wide range of industries with specific needs, such as retail, healthcare, logistics, and more. This contrasts with some competitors that offer a one-size-fits-all approach, not tailored to the unique demands of different sectors.
• Exceptional Customer Support: Zeo prides itself on providing exceptional customer support, with rapid response times and dedicated assistance. This level of support is a significant differentiator, ensuring users can resolve issues quickly and benefit from a smooth, efficient service.
• Continuous Innovation and Updates: Zeo regularly updates its platform with new features and improvements based on customer feedback and technological advancements. This commitment to innovation ensures that Zeo remains at the forefront of route optimization technology, often introducing new capabilities ahead of its competitors.
• Robust Security Measures: With advanced encryption and data protection practices, Zeo ensures user data’s security and privacy, making it a trusted choice for businesses concerned about information security. This focus on security is more pronounced in Zeo’s offerings compared to some competitors who may not prioritize this aspect as highly.

For a detailed comparison of Zeo Route Planner against specific competitors, highlighting these and other differentiators, visit Zeo’s comparison page-
https://zeorouteplanner.com/fleet-comparison/ , https://zeorouteplanner.com/comparison, https://zeorouteplanner.com/zeo-vs-road-warrior, https://zeorouteplanner.com/zeo-vs-gps-route-planner/, https://zeorouteplanner.com/zeo-vs-route-4-me/, https://zeorouteplanner.com/zeo-vs-optimo/, https://zeorouteplanner.com/zeo-vs-onfleet/.”

Zeo Route Planner is used by more than 300000 drivers in over 150 countries. Alongwith this, Zeo does support multiple languages. Currently Zeo supports more than 100 languages and is planning expand for more languages as well.

The available languages are mentioned below:

• English – en
• Spanish (Español) – es
• Italian (Italiano) – it
• French (Français) – fr
• German (Deutsche) – de
• Portuguese (Português) – pt
• Melay (Bahasa Melayu) – ms
• Arabic (عربي) – ar
• Bahasa Indonesia – in
• Chinese (Simplified) (简体中文) – cn
• Chinese (Traditional) (中國傳統的) – tw
• Japanese (日本人) – ja
• Turkish (Türk) – tr
• Philippines (Philipino) – fil
• Kannada (ಕನ್ನಡ) – kn
• Malayalam (മലയാളം) – ml
• Tamil (തമിഴ്) – ta
• Hindi (हिन्दी) – hi
• Bengali (বাংলা) – bn
• Korean (한국인) – ko
• Greek (Ελληνικά) – el
• Hebrew (עִברִית) – iw
• Polish (Polskie) – pl
• Russian (русский) – ru
• Romanian (Română) – ro
• Dutch (Nederlands) – nl
• Norwegian (norsk) – nn
• Icelandic (Íslenska) – is
• Danish (dansk) – da
• Swedish (svenska) – sv
• Finnish (Suomalainen) – fi
• Maltese (Malti) – mt
• Slovenian (Slovenščina) – sl
• Estonian (Eestlane) – et
• Lithuanian (Lietuvis) – lt
• Slovak (Slovák) – sk
• Latvian (Latvietis) – lv
• Hungarian (Magyar) – hu
• Croatian (Hrvatski) – hr
• Bulgarian (български) – bg
• Thai (ไทย) – th
• Serbian (Српски) – sr
• Bosnian (Bosanski) – bs
• Afrikaans (Afrikaans) – af
• Albanian (Shqiptare) – sq
• Ukrainian (Український) – uk
• Vietnamese (Tiếng Việt) – vi
• Georgian (ქართველი) – ka”

Zeo offer various resources to help new users get started and make the most of its features. These include:

• -Book Demo: The team at Zeo helps the new users get accustomed with the platform and its features. All the user has to do, is to schedule a demo and the team will contact the user. The user can also ask any doubts/queries(if any) with the team there only.
• -Youtube Channel: Zeo has a dedicated youtube channel where the team posts videos related to features and functionality available under Zeo. New Users can refer to the videos for a streamlines learning experience.
• -Application Blogs: The customer can access the blogs posted by Zeo to familiriaze himself with the platform and get guidance on timely basis for all the new features and functionality that the platform offers.
• -FAQ Sections: Answers to all the frequently asked questions that new users might have realted to Zeo.
• Contact us: If the customer has any questions/issues that arent answered in any of the above resources, he/she can write to us and the Customer support team at zeo will contact you to solve your query.

Zeo offers dedicated demo for all the first time users. This demo includes onboarding assistance, features explorations, implementation guidance, and access to all the functionalities on the platform. The customer service representatives who provides the demo can address any questions or concerns during the setup process. Additionally, Zeo provides documentation and tutorials on youtube and blogs to help users navigate the initial setup steps effectively.

The process for migrating data from another route planning tool to Zeo involves exporting stops info from the existing tool in a compatible format (such as CSV or Excel) and then importing it into Zeo. Zeo offers guidance or tools to assist users with this migration process, ensuring a smooth transition of data.

Integrating Zeo Route Planner into existing business workflows offers a streamlined approach to managing deliveries and fleet operations. This process enhances efficiency by connecting Zeo’s powerful route optimization capabilities with other essential software applications used by the business.

Here’s a detailed guide on how businesses can achieve this integration:

• Understanding Zeo Route Planner’s API: Begin by familiarizing yourself with Zeo Route Planner’s API documentation. The API enables direct communication between Zeo and other systems, allowing for the automatic exchange of information such as stop details, route optimization results, and delivery confirmations.
• Shopify Integration: For businesses using Shopify for e-commerce, Zeo’s integration allows for the automatic importation of delivery orders into the Zeo Route Planner. This process eliminates manual data entry and ensures that delivery schedules are optimized based on the latest order information. Set up involves configuring the Shopify-Zeo connector within the Shopify app store or using Zeo’s API to custom integrate your Shopify store.
• Zapier Integration: Zapier acts as a bridge between Zeo Route Planner and thousands of other apps, enabling businesses to automate workflows without the need for custom coding. For example, businesses can set up a Zap (a workflow) that automatically adds a new delivery stop in Zeo whenever a new order is received in apps like WooCommerce, or even via custom forms. This ensures that delivery operations are seamlessly synced with sales, customer management, and other critical business processes.

To change the language on app, follow below steps:

• 1. Click on the My Profile icon in the taskbar. navigate to preferences. then select app settings.
• 2. In app settings, navigate to “”Language”” option, click on it.
• 3. A popup appears where you can set the Language from a set of 50 languages.
• 4. Now your language on app has been successfully updated.

Rearrange Stops is a feature that allows you to modify the order of your stops on a route. This can help you optimize your route for any real-time issues. you can ensure that your route is as effective as possible, saving time and fuel, and improving overall productivity.

• 1. In order to Rearrange stops of the route, go to Dashboard tab to see your current route.
• 2. You can click on the three dots available as options on the screen and then select edit. Now you will be taken to page where you can easily Reorder the stops by dragging the stops.
• 3. Once the reorder of stops as per your preference is done, click on save navigate as added and your stops in route will be Rearranged.

We offer the Pix payment method via PagBrasil exclusively for our Brazilian users.
Here are the ways you can use Pix to purchase our premium plan:

• 1. Within the App: You can select Pix as a payment method directly in the app.
• 2. Contact Support: If you prefer, you can contact our support team, and we will provide you with the PagBrasil payment link to complete your purchase.

Stop Duration is the amount of time allocated for each delivery stop on your route. This feature allows you to set a specific duration for each stop to account for tasks such as unloading goods, obtaining signatures, or other necessary activities. By setting a stop duration, you can more accurately plan your schedule, ensure timely deliveries, and manage customer expectations.
To set stop duration, follow below steps:

• 1. Click on the My Profile icon in the taskbar. navigate to preferences. then select route preferences.
• 2. In route preferences, navigate to “”Default Wait Time”” option, click on it.
• 3. A popup appears where you can set the duration. By default, it is set to 2(mins).
• 4. Now you have successfully modified stop duration time. Once a route is created, this will be added to all the stops increasing the ETA of the route.

• 1. In order to avail any coupon that was given to you, go to Manage Subscription in My Profile.
• 2. You will see all your coupons here, click on the coupon you wish to avail.
• 3. Now your coupons have been successfully availed.

No, once you login to another device, you automatically be logged out of the previous device

• 1. Go to My Profile, choose Settings and select Transactions.
• 2. Here you can see all the payments & details that you have made as part of your Zeo subscription.

• 1. Login to the app, navigate to the “”support”” tab in Settings, click on it and then you will see a menu where you will find all the methods to communicate
• 2. You can write to us from the platfom itself.
• 3. You can also mail us the concern through the mail button provided.
• 4. You can message us your concern through Whatsapp
• 5. Type in your query and then the customer support team will typically get back to you within 30 minutes.

• 1. Access Subscription Management
  – Go to the Plans & Payments section in the taskbar.
  – Select the Manage Subscription option. This will provide information regarding your current subscription.
• 2. View Subscription Details
  – You can view your current package and all available packages here, including their costs and features.
• 3. Upgrade Your Package
  – If you wish to upgrade your package, click on the new package you want.
  – Choose the Subscribe option.
• 4. Set Payment Details
  – You will be redirected to the payment page where you can enter your payment details and complete the payment formalities.
  – Once completed, your subscription will be updated to the new plan once your current period plan ends.

Please note that this feature will only work if user chooses to purchase their plan from Stripe.

Proof of delivery”” is a feature that can be used when you have made a delivery and want to capture a proof of it. By default, this feature is disabled. In order to enable it, follow these steps.

• 1. Click on the User Profile in the taskbar. navigate to preferences.
• 2. In preferences, navigate to “”Proof Of Delivery”” option, click on it.
• 3. A new popup appears, click on enabled. and then click on Update Preferences.
• 4. Now the Proof Of Delivery feature has been enabled and whenever the parcel is delivered to the customer, a proof of delivery has to be provided to mark the stop as complete. This proof is in following forms:
• a. Validate over Signature: Take signature proof from customer once parcel is delivered.
• b. Validate over Photograph: Take photograph of parcel with the customer.
• c. Delivery Note: Note down any details that can be shown to the fleet owner as a sign of proof.

Once provided, Proof of Delivery can be seen in the trip summary report and the on ride page.

• 1. Click on the My Profile icon in the taskbar. navigate to preferences.
• 2. In preferences, navigate to “”Distance in”” option, click on it.
• 3. A new menu appears consisting of the two options, choose your format. and then click on Save.
• 4. Now the distance will be shown in the selected format.

Specifying the vehicle type in Zeo is crucial as it determines the suitable roads for the route, ensuring that the driver can travel in their specific vehicle. By default, the vehicle type is set to “”car.”” To enter the vehicle type in Zeo, follow below steps:

• 1. Click on the My Profile icon in the taskbar. navigate to preferences.
• 2. In preferences, navigate to “”Vehicle Type”” option, click on it.
• 3. A new menu appears consisting of the available option that include Car, Bike, Truck, choose your vehicle. and then click on Save.
• 4. Now you vehicle has been successfully modified.

“The “”Avoid Params”” feature in Zero Route Planner allows you to customize your routes by specifying which types of roads you want to avoid. This feature is useful for tailoring routes to your preferences, whether you want to avoid highways, tolls, or other specific road types. Here’s how to use it:

• 1. Click on the profile icon. navigate to preferences.
• 2. In preferences, navigate to “”Avoid Params”” option, click on it.
• 3. A new drop down appears, consisting of parameters: Highway, Trunk, Bridge, Ford, Tunnel and Ferry
  Click on the ones you want to avoid and then click on save.
• 4. Now these roads will be avoided while creating any route.”

• 1. Click on the My Profile icon in the taskbar. navigate to preferences.
• 2. In preferences, navigate to “”Time Format”” option, click on it.
• 3. A new popup appears choose from the two time formats You can choose between 12 hours & 24 hours and then click on Save.
• 4. Now the time format on the platform has been updated.”

• 1. Click on the My Profile icon in the taskbar. navigate to preferences.
• 2. In preferences, navigate to “”Time Zone”” option, click on it.
• 3. A new menu appears consisting of multiple timezones, choose your preferred time zone and then click on Save. Please note that by default time zone will be set as per your current location
• 4. Now time zone has been updated.

You can delete account at Zeo by accessing the “”Delete Account”” button in settings.

• 1. Select User profile from Settings. A new page will appear.
• 2. The delete account button will be available on the top right corner. Click on it.
• 3. Select reasons for deletion from the options available. If your reason is not listen, select “”Other””. Also provide any notes explaining your reason(optional). Click on delete account.
• 4. Follow the security procedures and your account will be deleted.

• 1. Login to the Dashboard and go to Settings. Navigate to User Profile option.
• 2. Here you can edit profile details :
• a. Name
• b. Phone number
• c. You can change password here by specifying the new password here
• 3. Once edited, click on update Profile. Your profile will be updated successfully.

• 1. To add stops in favourites book you need to go to the Settings and click favorites/address book. You can use multiple ways to add stops in favourites/address book:
• a. manually searching and adding through the Add option.
• b. Import option: Import a list of stops that you want as favourites either from system or from google sheet link.

• 2. You need to provide the following details to add the stop in favourites:
• a. Address, Address code, lattitude and longitude coordinates: These are for providing precise address details of the stop.
• b. Stop Duration: If a certain time has to be spent at the stop, you can provide stop duration.
• b. Customer details like Customer Name, Phone Number, Email-id. Phone number should be provided without the country code.

• 3. Once the details are filled, click on “”Add to Favourite”” and Now you have successfully added the stop to favourites.”

Once a route is created, you can share your live location with the customer. follow below steps to understand the process.

• 1. Go to Routes and select the route whose stops you are travelling on.
• 2. Once selected, you will see the route details including stops in the route.
• 3. Click on the Customer icon right next to the stop, your live location will be shared to the customer.

Once a route is created, you can edit the customer details for stop within the route with the help of the edit stop details option. follow below steps to to understand the process.

• 1. Go to Routes tab and select the route whose stops you are travelling on.
• 2. Once selected, you will see the route details including stops in the route. Select edit route from 3 dots option in top left corner. Click on the stop you wish to edit.
• 3. Now you will get 3 options for the stop, Navigate, Success and Others(in the form of an icon), Select others option and a new menu will appear.
• 4. You can enter following details of a stop:
  • a. Customer Name: to address the customer
  • b.Phone Number(without country code), Email-id: All the customer details provided are utilised to contact the customer. Once the details are provided, click on Save option.
• 5. Once details are added, click on optimize route option. Now your customer details have been added successfully in the route

Once a route is created, you can edit the stop details within the route with the help of the edit stop details option. follow below steps to to understand the process.

• 1. Go to dashboard and you will be able to see your route details including stops in the route. Click on the three dots in top left corner and select “”edit route”” option.
• 2. You will be able to see all the stops in the route. Click on the stop you wish to edit.
  For each stop, the following details can be edited:
  • a. Address(Mandatory) : You can change the entire address through clicking the pencil icon on top.
  • b. Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process. if the coordinates change, the address will itself change.
  • c. Stop start time, stop time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
  • d.Customer Details: Please provide the following customer details:

  Customer Name
  Phone Number (without the country code)
  Email Address
  All customer details are used to contact the customer. The live location of the driver will be sent to the provided phone number and email address.

  • e. Parcel details like parcel placement inside the vehicle, photo and Parcel count. Parcel placement option helps to identify the customer parcel from the vehicle quickly as you will be aware about where exactly the parcel is. Parcel count and photo will also help in identifying the parcels of the customers from a vehicle full of parcels.
• 3. Once updated, click on Save and the stop will be updated in the route. Now you can optimize the rest of the route by clicking on the partial optimize option.”

• Once a stop is added, Click on the stop to see stop details.
• You will see Option of Stop Type. Select the option and set it to Delivery/Pickup as per requirement and then press Save.
• Now the route optimization will consider your stop on the basis of whether the stop is delivery or pickup.
• If you wish to create a route consisting of pickup and delivery of the same parcel, you can use Linked Delivery feature.
• Once the Stop type is set to Pickup, click on Save. you will see the Linked Delivery option, click on it to see linked delivery options.
• Here, you can provide all the linked deliveries based on the pickup point. Once added, click on Linked deliveries and your delivery points will be added.

• 1. Once a stop is added, Click on the stop to see stop details.
• 2. You will see Option of Customer Details., Click on it. You can mention the following details for customer:
• a. Customer Name: to address the customer
• b. Phone Number(without country code), Email-id: All the customer details provided are utilised to contact the customer. Once the details are provided, click on Save option.
• 3. Now the customer details for the stop has been saved and you will be able to utilize it while contacting the customer.

• Once a stop is added, Click on the stop to see stop details.
• You will see Option of Stop priority. Select the option and set it to “”ASAP”” and then press Save.
• Now Zeo will optimize the route in such a way that the stops whose priorities are set to ASAP will be given more importance over others stops whose priority is Normal by default.

• In order to copy a route you have created after creating the route, Go to Routes and find the route.
• You can click on the three dots available as options on the screen and then select Share route. Your route link will be copied.
• Paste the link in new tab, Now this option will copy the entire route with its stops and you can reuse it on a latest date.

The Delivery Time Slots feature allows you to specify a time window during which a stop must be made. Note that the time should be provided in a 12-hour format. Here’s how to set delivery time slots for a stop:

• 1. Once a stop is added to the route, click on the stop to view the stop details.
• 2. You will see an option for Time Slot. This option includes:
  • a. Stop Start Time: The earliest time when the delivery can begin at this stop.
  • b. Stop End Time: The latest time by which the delivery should be completed at this stop. Fill in the respective times and then press Save.

1. To edit the route, go to the Routes Tab, you can see the route.
2. click on the three dots option, you will find multiple options, click on edit.
3. then, you will be redirected to a page comprising of all the stops yet to be finished. You can make many changes like deletion, addition and updation of stops.
4. the delete option is available on the right of each stop. You can add the stops to the route through the Search Address option as well.
5. All the Stop details can be edited by clicking on the stop. The stop details will appear on the app.
6. You can also edit the route details which include:

• a. Route title (Optional): This field will help you identify your route easily when you will have multiple routes created within the day and you would have to edit changes in the route in the future.
• b. Start End time: (Optional): This field will help you and get a clear picture of when to start for the route. This will be useful when you would have to align the routes with your shift timings.
• c. Start date (Mandatory): This field will help you get a clear picture of when to start for the route. This will be useful when you would have to manage multiple routes with each route starting on a different day.
• d. Start location (Mandatory) and end location (Optional): This will help in letting you know which stops should not be considered for route planning but rather should specifically be the starting and ending stops.
• e. Delivery type: pickup/delivery: To specify if the stop is a pickup stop or delivery stop.
• f. Stop Priority: Normal/ASAP: to make an optimized route with certain stops given more priority over others
• G. Customer Details:
  Please provide the following customer details:
  • Customer Name
  • Phone Number (without the country code)
  • Email Address
  • All customer details are used to contact the customer. The live location of the driver will be sent to the provided phone number and email address.
  • h. Parcel Details: volume,capacity, count of parcel, placement of parcel in vehicle.

7. Once done, click on save and optimize again.
8. If you don’t want to optimize the route and navigate only in a certain order, you can drag drop the stops in the required order and then click on navigate as added. The updated route will be exactly in the order you desired.

An optimized route is a route which connects all the stops in such a way that the total time to cover the entire route is minimum. In order to save and optimize a route, follow these steps:

1. Click on the create new route in Routes tab to create route, a new window will popup.
2. Here you have to select a methodology through which you will upload stops: manually, import stops
3. Now you have to create route. So the platform will redirect you to a page where you will have to add following details:

• Start location (Mandatory) and end location (Optional): This will help in letting you know which stops should not be considered for route planning but rather should specifically be the starting and ending stops.
• start date (Mandatory) and end date(Optional): This field will help you get a clear picture of when to start for the route. This will be useful when you would have to manage multiple routes with each route starting on a different day.

• Users can add new route by selecting “” Add New Route”” option in Routes tab.
• There are multiple ways to add the stops.

These include:

• a. manually: You can add stops one- by one manually by using the “”Search By address”” search bar.
• b. import: You can also import a list of stops from their system or through google drive. For those who wish to import stops, they can check the import Stops section.
• c. favourites: stops can be added frp a list of those marked under favourites.”

1. Prepare Your Spreadsheet: You can access the Sample file from the “add new route” page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as mandatory field. mandatory details are the details that has to be filled necessarily to implement route optimisation.
Apart from these details, Zeo lets you enter the following details in your excel:

1. a. Address
2. b. Optimizing Status: This is the stop priority that is to be marked Normal/ ASAP.
3. c. Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
4. d. Stop start, stop time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
5. e. Customer details like Customer Name, Phone Number, Email-id. Phone number should be provided without the country code.
   

2. Access the Import Feature:This option is available on the Routes Tab, click on Add new Route->Upload Stops. You can upload the input file from system here by clicking on upload from device option.

3. Select Your Spreadsheet:Click on the import option and select the spreadsheet file from your device. The file format can be CSV or XLS.

4. Map Your Data:You’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as address, city, country, customer name, contact number etc. You will have to map each of the details of the uploaded file one-by-one.

5. Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You may have the opportunity to edit or adjust any details as needed.

6. Complete the Import: Once everything is verified, complete the import process. Your stops will be added to your route planning list within Zeo. Now you have to create route.
So the app will redirect you to a page where you will have to add following details:

1. a.Start location (Mandatory) and end location (Optional): This will help in letting you know which stops should not be considered for route planning but rather should specifically be the starting and ending stops.
2. b. start date (Mandatory) and end date(Optional): This field will help you get a clear picture of when to start for the route. This will be useful when you would have to manage multiple routes with each route starting on a different day.
3. c. Start Time(Optional) & end time(Optional): This field will help you and the driver get a clear picture of when to start for the route. This will be useful when you would have to align the routes with your shift timings.

Once details are added, click on optimize route and your route will be optimized.

Zeo route optimization attempts to provide the route with shortest distance and shortest time. Zeo also help if the user wish to prioritise certain stops and not prioritise the rest, The route optimisation takes it into consideration while preparing the route. The user can also set the preferred time slots within which the user wants the driver to reach the stop, the route optimization will take care of it.

Zeo considers various factors when calculating optimal routes, including distance between stops, estimated travel time, traffic conditions, delivery constraints (such as time windows and vehicle capacities), prioritization of stops, and any user-defined preferences or constraints. By taking these factors into account, Zeo aims to generate routes that minimize travel time and distance while meeting all delivery requirements.

When it comes to planning your routes with Zeo, our optimization process, including the allocation of routes to drivers, leverages historical traffic data to ensure efficient path selection. This means that while the initial route optimization is based on past traffic patterns, we provide flexibility for real-time adjustments. Once the stops are assigned, drivers have the option to navigate using popular services like Google Maps or Waze, both of which take real-time traffic conditions into account. This combination ensures that your planning is rooted in reliable data, while also allowing for on-the-go adjustments to keep your deliveries on schedule and your routes as efficient as possible. If you have any questions or need further clarification on how Zeo incorporates traffic data into route planning, our support team is here to help!

Zeo may offer discounts for non-profit organizations or high-volume users, depending on the specific arrangements and agreements. For more details please reach out to customer support.

No, there’s no commitment period or cancellation fee for Zeo subscriptions. You can cancel your subscription at any time without incurring any additional charges.

Zeo typically does not offer refunds for unused subscription periods. However, you can cancel your subscription at any time, and you’ll retain access to Zeo until the end of your current billing period.

For a custom quote tailored to your specific business needs, you can contact Zeo’s sales team directly through their website or platform. They will work with you to understand your requirements and provide a personalized quote. Additionally you can schedule a demo for more details – https://calendly.com/zeorouteplanner/book-my-demo

Zeo Route Planner distinguishes itself in the market with a clear and transparent seat-based pricing structure. This approach ensures that you only pay for the number of drivers or seats you actually need, making it a flexible and cost-effective option for businesses of all sizes. Whether you’re an individual driver or managing a fleet, Zeo offers tailored plans that directly align with your specific requirements.

Compared to other route planning solutions, Zeo emphasizes transparency in its pricing, so you can easily understand and anticipate your expenses without worrying about hidden fees or unexpected costs. This straightforward pricing model is part of our commitment to providing value and simplicity to our users.

To see how Zeo measures up against other options in the market, we encourage you to explore a detailed comparison of features, pricing, and customer reviews. For more insights and to find the plan that’s the best fit for your needs, visit our comprehensive comparison page- https://zeorouteplanner.com/fleet-comparison/

By choosing Zeo, you’re opting for a route planning solution that values clarity and user satisfaction, ensuring you have all the tools you need to optimize your delivery operations efficiently.

If you choose to cancel your Zeo Route Planner subscription, it’s important to understand how this decision affects your data and routes. Here’s what you can expect:

• Access After Cancellation: Initially, you might lose access to some of Zeo’s premium features or functionalities that were available under your subscription plan. This includes advanced route planning and optimization tools, among others.
• Data and Route Retention: Despite the cancellation, Zeo retains your data and routes for a predetermined period. This retention policy is designed with your convenience in mind, providing you the flexibility to reconsider your decision and easily reactivate your subscription if you choose to return.
• Reactivation: Should you decide to come back to Zeo within this retention period, you’ll find that your existing data and routes are readily available, allowing you to pick up right where you left off without the need to start from scratch.

Zeo values your data and aims to make any transition as smooth as possible, whether you’re moving on or deciding to rejoin us in the future.

When it comes to using Zeo Route Planner, you can expect a straightforward and transparent pricing model. We pride ourselves on ensuring all costs are communicated upfront, with no hidden fees or unexpected setup charges to worry about. This transparency means you can plan your subscription budget with confidence, knowing exactly what the service entails without any surprises down the line. Whether you’re an individual driver or managing a fleet, our goal is to provide clear, straightforward access to all the route planning tools you need, with pricing that’s easy to understand and manage.

Zeo may offer performance guarantees or SLAs for certain subscription plans or enterprise-level agreements. These guarantees and agreements are typically outlined in the terms of service or contract provided by Zeo. You can inquire about specific SLAs with Zeo’s sales or support team.

You can report any bugs or issues with Zeo Route Planner directly through our support channels. This can include sending an email to our support team, or contacting us through in-app support chat. Our team will investigate the issue and work to resolve it as quickly as possible.

Zeo employs robust data backup and recovery procedures to ensure the safety and integrity of your data. We regularly back up our servers and databases to secure offsite locations. In the event of data loss or corruption, we can quickly restore data from these backups to minimize downtime and ensure continuity of service. The user will not experience any data loss, be it routes, drivers etc. anytime while switching platforms to run the application. Users will also not experience any issue running the app on their new device.

If you encounter issues with route optimization, there are several steps you can take to troubleshoot the problem. First, double-check that all address and route information is entered correctly. Ensure that your vehicle settings and routing preferences are configured accurately. Make sure that you have chosen “Optimize route” instead of “Navigate as added” from the set of options available for route planning. If the issue persists, contact our support team for assistance. Provide details about the specific routes and optimization criteria you’re using, as well as any error messages or unexpected behavior you’ve observed.

We value feedback from our users and actively encourage suggestions for new features and improvements. You can submit feature requests and suggestions through various channels, such as our website’s chat widget, mail us on support@zeoauto.in or directly chat with us through the Zeo Route Planner app or platform. Our product team reviews all feedback regularly and considers it when planning future updates and enhancements to the platform.

Zeo regularly updates its users about any known issues or scheduled maintenance through email notifications, announcements on their website, or within the platform’s dashboard.

Users can also check Zeo’s status page and in app notifications for updates on ongoing maintenance or reported issues.

Zeo regularly releases software updates and upgrades to improve performance, add new features, and address any security vulnerabilities.

Updates are typically rolled out automatically to users, ensuring they have access to the latest version of the platform without any additional effort. For users with mobile application, they would have to enable the auto update feature for the app on their device so that the app can be updated automatically on timely basis.

• Zeo actively solicits and collects user feedback and feature requests through various channels, including email, in app chat and surveys.
• The product development team evaluates these requests and prioritizes them based on factors such as user demand, feasibility, and strategic alignment with the platform’s roadmap.
• Are there dedicated account managers or support representatives for enterprise accounts?” title_tag=”h3″ schema=”faq”] The customer support team at Zeo is available around the clock to help the users. Also, for fleet accounts, the account managers are also available to help the user in the quickest time possible.

• Zeo follows a predefined incident response and resolution process to prioritize and address critical issues or downtimes promptly.
• The severity of the issue determines the urgency of the response, with critical issues receiving immediate attention and escalation as necessary.
• Zeo keeps users informed about the status of critical issues through support chat/mail thread and provides regular updates until the issue is resolved satisfactorily.

Yes, Zeo Route Planner can be used alongside other navigation apps like Google Maps, Waze, and several others. Once the routes are optimized within Zeo, users have the option to navigate to their destinations using their preferred navigation app. Zeo provides the flexibility to select from various map and navigation providers, including Google Maps, Waze, Her Maps, Mapbox, Baidu, Apple Maps, and Yandex maps. This feature ensures that drivers can leverage the route optimization capabilities of Zeo while utilizing the real-time traffic updates, familiar interface, and additional navigation features offered by their preferred navigation app.

Zeo Route Planner offers a comprehensive suite of APIs designed for custom integrations, enabling fleet owners and small businesses to create, manage, and optimize routes efficiently while tracking delivery status and drivers’ live locations.

Here’s a summary of the key APIs Zeo provides for custom integrations:
Authentication: Secure access to the API is ensured through API keys. Users can register and manage their API keys through Zeo’s platform.

Store Owner APIs:

• Create Stops: Allows the addition of multiple stops with detailed information like address, notes, and stop duration.
• Get All Drivers: Retrieves a list of all drivers associated with the store owner’s account.
• Create Driver: Enables the creation of driver profiles, including details such as email, address, and phone number.
• Update Driver: Allows for the updating of driver information.
• Delete Driver: Permits the removal of a driver from the system.
• Create Route: Facilitates the creation of routes with specified start and end points, including stop details.
• Get Route Info: Retrieves detailed information about a specific route.
• Get Route Optimized Info: Provides optimized route information, including optimized order and stop details.
• Delete Route: Allows for the deletion of a specific route.
• Get All Driver Routes: Fetches a list of all routes assigned to a particular driver.
• Get All Store Owner Routes: Retrieves all routes created by the store owner, with filtering options based on date.

Pickup Deliveries:
Custom APIs for managing pickup and delivery operations, including creating routes with pickup and delivery stops linked together, updating routes, and fetching route information.

• WebHooks: Zeo supports the use of webhooks to notify users about specific events, allowing for real-time updates and integrations with other systems.
• Errors: Detailed documentation on the types of errors that might be encountered during API interactions, ensuring developers can effectively handle and troubleshoot issues.

These APIs provide the flexibility for in-depth customization and integration with existing systems, enhancing operational efficiency and real-time decision-making for fleet management and delivery services. For further details, including parameter specifications and usage examples, users are encouraged to consult Zeo’s API documentation available on their platform.

Seamless synchronization between Zeo’s mobile app and web platform necessitates a cloud-based architecture that continuously updates data across all user interfaces. This means any changes made in the app or on the web platform are instantly reflected across all devices, ensuring drivers, fleet managers, and other stakeholders have access to the most current information. Techniques such as real-time data streaming and periodic polling are employed to maintain synchronization, supported by a robust backend infrastructure designed to handle high volumes of data updates efficiently. This enables Zeo attain Real time Live Location of its drivers, facilitate in app conversations and tracking driver activities(route, position etc.).

Zeo gathers feedback from users with disabilities by conducting surveys, organizing focus groups, and offering direct ways to communicate. This helps Zeo understand their needs and improve accessibility features accordingly.

Zeo is dedicated to delivering a uniform user experience across diverse devices and platforms. To achieve this, we implement responsive design techniques and conduct thorough testing across a wide range of devices. This ensures that our application adjusts smoothly to various screen sizes, resolutions, and operating systems. Our focus on maintaining consistency across platforms is central to our commitment to offering a seamless and reliable experience to all users, no matter their choice of device or platform.

Zeo is considering to introduce opportunities for users to participate in beta testing or pilot programs for upcoming features. This initiative will allow our users to experience new functionalities ahead of their official release and provide invaluable feedback to help refine these features. Users interested in being part of this process will soon find information on how to sign up through our app, website, or by reaching out to our customer support team.

Zeo acknowledges and rewards users who contribute significantly to the community or product improvement efforts. The users are rewarded through complimentary vouchers, special discount codes, etc

Users can share their feedbacks on IOS, android, G2 and Capterra. Zeo also maintains an official youtube community where users can share experiences, challenges, and solutions. These platforms serve as valuable hubs for community engagement, knowledge sharing, and direct communication with Zeo’s team members.

Zeo has mechanisms in place to prioritize user feedback and feature requests. This involves evaluating the frequency and severity of user requests, assessing their alignment with Zeo’s product roadmap and vision, and considering the potential impact on user experience and performance.

Zeo welcomes customer feedback wholeheartedly and if certain feature implementation is necessary and will benefit Zeo’s customers, The team at Zeo implements it as soon as possible.

Zeo makes sure that any new user is given access to a lot of resources so that the user(fleet manager/driver) can understand the platform with ease. This includes:

• Book My Demo feature: here the users are given a tour of the features and functionalities that are offered at zeo by one of the service representatives at zeo.
• Youtube channel: Zeo has a dedicated youtube channel here videos about the platform features and functionalities are regularly posted.
• Blogs: Zeo posts blogs about various topics revolving around its platform on timely basis, these blogs are hidden gems for users who are very curious about every new features implemented in Zeo and wish to utilize it.

Yes, Zeo provides instructional materials and guides for integrating its route planning and fleet management platform with other business systems. These resources typically include:

• API Documentation: Detailed guides and reference materials for developers, covering how to use Zeo’s API for integration with other systems, such as logistics, CRM, and e-commerce platforms. These are available on API page in settings.
• Video Tutorials: Short, instructional videos that demonstrate the integration process, highlighting key steps and best practices are available on Zeo Youtube channel.
• Customer Support and Feedback: Access to customer support for direct assistance with integrations, along with customer feedback where users can share advice and solutions.

These materials are designed to help businesses seamlessly integrate Zeo into their existing systems, improving operational efficiency and leveraging route optimization capabilities across their operations.

Zeo supports users with ongoing updates and learning opportunities through:

• Online Blogs: Zeo maintains an up-to-date set of articles, guides, and FAQs for customers to explore and enhance their usage.
• Dedicated Support Channels: Direct access to customer support via email, phone, or chat.
• Youtube Channel: Zeo has a dedicated youtube channel where it posts videos corresponding to its latest features and functionalities. The users can explore them to bring in new features within their work.

These resources ensure users are well-informed and can effectively use Zeo’s evolving functionalities.

Zeo offers a range of self-help options for users to troubleshoot common issues independently. The following resources enable users to find solutions to common problems quickly and efficiently:

• Zeo FAQ page: Here, the user gets access to comprehensive set of queries and articles covering common issues, usage tips, and best practices. To visit Zeo’s FAQ page, Click here: Zeo FAQ’s.
• Youtube tutorial videos: A collection of how-to videos demonstrating key features and guiding users through common tasks and solutions is available on ZeoAuto youtube channel.
• Blogs: Users can access Zeo’s insightful blog posts covering updates, tips, and best practices to enhance user experience.
• API Documentation: A detailed information for developers on how to integrate and use Zeo’s API, including examples and troubleshooting tips is available on Zeo auto website. To view it, go to Settings->API->More Info.

Users can Submit their experience or seek advice directly within the Zeo Route Planner app or platform to help Zeo improve its functionality. The ways to do that are mentioned below:

• In-App Feedback Feature: Zeo provides a dedicated feedback feature within its app or platform, allowing users to submit their comments, suggestions, or concerns directly from their dashboard or settings menu. Users typically access this feature by navigating to the “”Settings”” section within the app, where they find an option like “”Support””. Here, the users can provide their suggestions.
• Contact Support: Users can also reach out to Zeo’s customer support team directly to share their feedback. Zeo typically provides contact information, such as email addresses and phone numbers, for users to get in touch with support representatives. Users can communicate their feedback via email or phone calls.

Zeo regularly releases software updates and upgrades to improve performance, add new features, and address any security vulnerabilities keeping the training materials, resources and features up to date. Every update, ensures the users have access to the latest version of the platform without any additional effort.

Zeo gathers and prioritizes user requests through feedback channels like in-app support, app reviews, and customer support. Requests are analyzed, categorized, and prioritized based on criteria like user impact, demand, strategic fit, and feasibility. This process involves cross-functional teams including the members from engineering, product management, design, customer support, and marketing. Prioritized items are integrated into the product roadmap and communicated back to the community.

Zeo is exploring trends like Artificial Intelligence (AI) and Machine Learning (ML) for dynamic optimization and route customizations. These innovations aim to enhance route efficiency, user experience, and scalability in its planning and optimization.

Zeo delivers updates weekly or monthly, adapting to user needs, new feature development, or bug fixes. Our seamless update process encompasses rigorous testing, gradual deployment, user communication, and feedback analysis, ensuring a smooth transition and preserving the user experience.

Yes, Zeo has a product team dedicated to researching and developing new functionalities. This team focuses on identifying emerging trends, exploring new technologies, and conceptualizing features that can enhance the user experience, improve efficiency, and open up new markets. Their work is crucial for ensuring Zeo stays at the forefront of route optimization technology and continues to meet the evolving needs of its users.

Zeo balances user requests for new features with platform stability by prioritizing based on value and feasibility, conducting extensive testing for quality assurance, using a scalable architecture to support growth, gathering ongoing user feedback, and implementing feature flags for gradual rollouts. This approach ensures innovation without compromising on performance or usability.

Zeo is expanding its integration capabilities with CRMs, web automation tools (such as Zapier), and e-commerce platforms utilized by customers to streamline processes and reduce manual effort. Such partnerships are aimed at enhancing product offerings, expanding market reach, and driving innovation to meet evolving user needs and industry trends.

Zeo ensures future developments align with user needs and industry trends by actively collecting user feedback, conducting market research, forming strategic collaborations, utilizing cross-functional teams by including the members from engineering, product management, design, customer support, and marketing and regularly updating its product roadmap. This approach helps Zeo stay responsive to user demands and industry shifts, ensuring continuous innovation and relevance.