Terms and Conditions

EXPRONTO TECHNOLOGIES INC, A Delaware incorporated Company having its office at 140 South Dupont Highway, City of Camden, 19934 County of Kent hereinafter referred to as the “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns). The Company ensures steady commitment to your usage of the Platform and privacy with regard to the protection of your invaluable information. This document contains information about the Website and Mobile Application for IOS and Android “Zeo Route Planner” hereinafter referred to as the “Platform”).

For the purpose of these Terms of Use (“Terms”), wherever the context so requires,

1. We”, “Our”, and “Us” shall mean and refer to the Domain and/or the Company, as the context so requires.
2. You”, “Your”, “Yourself”, “User”, shall mean and refer to natural and legal individuals who use the Platform and who is competent to enter into binding contracts, as per the laws of United States of America.
3. “Services” shall refer to a Platform providing a Platform which enables its users to plan routes for the effective delivery of their products and services and schedule stops for pickup. The detailed explanation shall be provided in Clause 3 of these Terms of Use.
4. Third Parties” refer to any Application, Company or individual apart from the User, and the creator of this Platform. It shall include such payment gateways as partnered by the Company.
5. “Drivers” shall refer to delivery personnel or transportation service providers listed on the Platform who will be providing delivery services to the Users on the Platform.
6. The term “Platform” refers to the Website/Domain and mobile application for IOS and Android created by the Company which provides the Client to avail services of the Company through the use of the platform.
7. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
8. The use of this Platform by the Users is solely governed by these Terms as well as the Privacy Policy and other policies as listed on the Platform, and any modifications or amendments made thereto by the Company, from time to time, at its sole discretion. If you continue to access and use this Platform, you are agreeing to comply with and be bound by the following Terms and Conditions of Use and Our Privacy Policy. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
9. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Platform constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
10. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Platform constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
11. The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Platform following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. In so far as the User complies with these Terms, it is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the Platform and the Services. If the User does not adhere to the changes, you must stop using the Services at once. Your continued use of the Services will signify your acceptance of the changed terms.

2. REGISTRATION

Registration is not mandatory for all Users who wish to avail the services on the Platform. User may avail the services on the Platform without registering on the Platform, under such circumstances the trips planned by them shall be attributed to them based on their device information. However, the Company may at its discretion ask the user to register on the Platform to use the Services further, if the User fails to comply with the instruction on the Platform, they will be unable to avail the Services on the Platform any further;

General Terms

1. The Users are also provided with an option to link their Facebook accounts, Google Account, Twitter account and Apple ID with the Platform at the time of their registration in order to smoothen the process of registration.
2. Registration for this Platform is available only to those above the age of Eighteen (18) years, barring those “Incompetent to Contract” which inter alia include insolvents. If you are a minor and wish to use the Platform as a User, You may do so through your legal guardian and the Company reserves the right to terminate your account on knowledge of you being a minor and having registered on the Platform or availing any of its Services.
3. The Registration and use of the Platform are presently free but charges can be levied on the same any time in future and the same shall be at the discretion of the Company.
4. Further, at any time during Your use of this Platform, including but not limited to the time of registration, you are solely responsible for protecting the confidentiality of Your Username and password, and any activity under the account shall be deemed to have been done by You. In the case that you provide us with false and/or inaccurate details or we have reason to believe you have done so, we hold the right to permanently suspend your account. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. You will immediately notify us of any herein below use of your account.

3.PLATFORM OVERVIEW

The Platform aims at enabling Users to plan routes for the delivery of their parcels, services or plan their travel. The Platform will enable the Users to Plan their routes in the most efficient manner possible with multiple stops in accordance with the User’s requirements.

4. ELIGIBILITY

The Users further represents that they will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations. The Users may not use the Platform if they are not competent to contract or are disqualified from doing so by any other applicable law, rule or regulation currently in force.

5. SUBSCRIPTION

1. You’ll see the total price before completing payment
2. Zeo Route Planner Pro subscriptions purchased in-app automatically renew upon the completion of the subscription period.
3. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends.
4. You can turn off auto-renew at any time from your iTunes account, Android or credit/debit card settings.
5. Any unused portion of a free trial, if we’re currently offering one, will be forfeited should you purchase a subscription.
6. The following plans are available for the user :
   1. Weekly Pass
   2. Quarterly Pass
   3. Monthly Pass
   4. Yearly Pass
7. The information about each of the passes is as follows:
   1. For BRL users:
      1. Monthly or yearly plan purchase can occur by the pagbrasil link or the PIX code (if address and city parameter is provided during registration of the account)
      2. It can be purchased both by the user themselves and through the link/code shared by our support team.
   2. For all users:
      1. 7-day free trial can be added before being charged for the monthly plan. Within this free period, user is not charged with any amount. If the user does not cancels the plan before the trial period ends, their account will be automatically renewed with the monthly plan.
      2. All the premium plans can be purchased by linking a debit/credit card through Google Play Store or Stripe or Paypal.
   3. Weekly plan:
      1. The plan is valid for 7 days from the date of purchase.
      2. The plan auto renews at the end of subscription period for the same duration until cancelled.
      3. The pass should be cancelled 24 hours before the automatic renewal to avoid any unintended payments to take place.
   4. Quarterly plan:
      1. The plan is valid for 3 months from the date of purchase.
      2. The plan auto renews at the end of subscription period for the same duration until cancelled.
      3. The pass should be cancelled 24 hours before the automatic renewal to avoid any unintended payments to take place.
   5. For iOS user:
      1. Apple does not give us the right to cancel the subscription. Google and Stripe do so for subscriptions bought from android, we can cancel the subscription but this is not the case with apple. We know this is suboptimal. We would request the user to please take this up with apple
      2. The below links can be used to cancel and refund the subscription.
      3. for refund (https://support.apple.com/en-us/HT204084)
      4. for cancel (https://support.apple.com/en-us/HT202039)
   6. Monthly Pass
      1. The pass is valid for 1 month from the date of purchase.
      2. The pass auto renews at the end of subscription period for the same duration until cancelled.
      3. The pass should be cancelled 24 hours before the renewal for the renewal not to take effect.
      4. The pass is bought either from Stripe or itunes.
8. Yearly Pass
   1. The pass is valid for 1 year from the date of purchase.
   2. The pass auto renews at the end of subscription period for the same duration until cancelled.
   3. The pass should be cancelled 24 hours before the renewal for the renewal not to take effect.
   4. The pass is bought either from Stripe or itunes.
9. The user is allowed to subscribe to a plan, change a subscription plan or cancel a subscribed plan.
10. The subscription plan can only be modified or cancelled via the platform from where it was originally bought.
11. You’ll see the total price before completing payment
12. Zeo Route Planner Pro subscriptions purchased in-app, via stripe or on web automatically renew upon the completion of the subscription period.
13. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends.
14. You can turn off auto-renew at any time from your iTunes account, Android or credit/debit card settings.
15. Any unused portion of a free trial or coupon if we’re currently offering one, will be forfeited should you purchase a subscription via itunes.
16. Any change in the subscription plan (upgrade, downgrade or cancellation) would be applied after the current plan duration has finished. These changes would be automatically applied.
17. The subscription plan is applied to a login ID. Once purchased via any platform, the user can enjoy the benefits on all platforms by logging in with the login id.
18. At a given point of time, only 1 login will work on 1 device.

Cancellation Policy

• The cancellation policy is shown before the first plan purchase. This policy is also shown during checkout and cancellation of the subscription.
• A Google Play/ Stripe user can cancel the subscription at their sole discretion from the mobile application itself and thus revoke the automatic renewal of the account. Hence, to avoid any unintended charge on the account is completely at the user’s choice.
• If a cardholder cancels or requests a cancellation from their issuing bank before canceling the subscription plan from Zeo Route Planner app (or before requesting a cancellation from our Customer Support Team) and if there is no intimation from the issuing bank too, prior to the renewal, then the platform or the company will not be responsible for the charges that occur on the cardholder’s account. Moreover, the company will not stand accountable for any chargeback, whatsoever
• Generally, the issuing bank never informs us (as a company), if the user requests for the cancellation to the bank prior to the company.
• The date on which a weekly or monthly or quarterly or yearly subscription plan gets revoked is exactly 1 week or 1 month or 3 months or 1 year, after the date of purchase/renewal respectively, regardless of the date of cancellation. This date is thus, stands as a reference for the date of cancellation in our records. Moreover, no such evidence will stand rightful, which implies that the cancellation of the subscription was done before this date

6. Refund Policy

The User cannot seek a refund of any payment made on the Platform at any time after the payment has been processed by the Platform as a right, the Company processes a claim for refund solely at their discretion.

A refund once, the process can take 4-5 business days to reach a user’s account.
Only for the yearly plan:

• Generally, the refund or the reimbursement of the yearly plan does not suit to our company’s interests as it is a long-term commitment. Depending on the user’s condition, it is the company’s sole discretion to provide a refund of the yearly plan after deducting the amount for the days of usage and the monthly plan price for a month.

Other plans:

• The refund happens to be for the complete amount, only if there has been no plan usage.
• If there has been more than 2 month’s/plan’s left unused and user is requesting for refund, we can refund at most the refund of the last two months, not more than that.

7. Coupons

1. The coupons provide Pro features for the duration mentioned in the coupon.
2. The coupons and the duration are as follows:
   1. Free Daily Pass
      1. Applied manually by the user.
      2. Valid for 24 hours from the time of application.
      3. Ways to Earn
         1. Instant Coupon – When the user shares the referral message on social media ( via app) on Twitter, Facebook and Linkedin, the coupon is directly earned and seen in the Earn Coupon section.
         2. Referral section –
            1. Your friend downloads the app via your referral message ( shared anyway)
            2. Your friend creates a route with more than 3 stops
            3. Both of you get 1 Free Daily Pass each.
   2. Free Monthly Pass
      1. Applied automatically
      2. Non renewable.
      3. Valid for 30 days since applied.
      4. Whenever the friend referred by you buys a paid monthly subscription for the first time, both of you get a free monthly pass each.
   3. Welcome free Weekly Pass
      1. Applied Manually
      2. Provided automatically when the app is downloaded by a new user on a new device.
      3. Existing user logging in on a new device wouldnot get this coupon.
   4. Free 2 Week Pass
      1. Applied manually
      2. Provided to existing users as a one time gesture when referral program goes live.
3. Maximum Limits:
   1. Free Daily pass – 30 coupons ( earned anyway either via instant coupon or referred user making a route with more than 3 stops)
   2. Free monthly pass – 12
4. If a user has an active subscription plan, the coupon applied would extend his/her renewal date by the duration of the coupon. During this period, the subscription plan would be paused ( this won’t be the case for plans bought via iTunes)
5. For ios users, the coupons can only be applied when no subscription plan is active. If a subscription plan is active, the coupons would be accumulated but can only be applied after the subscription has expired.
6. For ios users any unused portion of the applied coupon would be forfeit when the user buys a subscription plan via itunes.
7. For referrals, the coupon is attributed only at the time of first install and the referral link used to go to the playstore appstore.
8. The premium features refers to the Pro features as described in the daily, weekly and monthly paid plans.
9. Apart from mandated limits – Zeo management has discretion to award coupons over and above this i.e coupons given as customer service gesture won’t count to this limit.
10. The coupon can only be redeemed after logging in.
11. The coupon is uniquely applied to the user login ID and device.
    1. Eg if there are 2 users John and Mark having a Phone A and Phone B.
    2. John gets a free coupon on Phone A after logging in and sharing the message on linkedin.
    3. If John logs into Phone B then he cannot get the coupon by sharing on linkedin as his loginID already has gotten this.
    4. If Mark logs into Phone A, he also cannot get the coupon by sharing on linkedin as this device has already been used to procure a coupon by sharing on linkedin.

8. CONTENT

1. All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided by Platform and the Platform have control over it and assures a reasonable quality, the accuracy, integrity or genuineness of the Services provided on the Platform.
2. All the Content displayed on the Platform is subject to copyright and shall not be reused by any party (or a third party) without the prior written consent of the Company and the copyright owner.
3. The Platform may capture data from its third-party Vendors, which would be used for enhancing the services delivered.
4. The Users are solely responsible for the integrity, authenticity, quality and genuineness of the feedback and comments by Users can be made via the Platform, the Platform bears no liability whatsoever for any feedback or comments made by the Users or made in respect of any of the content on the Platform. Further, the Platform reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Platform or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. The User shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.
5. The Users have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Platform. Users shall not copy, adapt, and modify any content without written permission of the Company.

9. TERM

1. These Terms shall continue to form a valid and binding contract between the Parties and shall continue to be in full force and effect until the User continues to access and use the Platforms.
2. The Users may terminate their use of the Platform at any time.
3. The Company may terminate these Terms and close a User’s account at any time without notice and/or suspend or terminate a User’s access to the Platform at any time and for any reason, if any discrepancy or legal issue arises.
4. Such suspension or termination shall not limit our right to take any other action against you that the Company considers appropriate.
5. It is also hereby declared that the Company may discontinue the Services and Platforms without any prior notice.

10. TERMINATION

1. The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Platform, or any portion thereof, at any time, without notice or cause.
2. The Platform also reserves the universal right to deny access to particular Users, to any/all of are on its Platform without any prior notice/explanation in order to protect the interests of the Platform and/or other visitors to the Platform.
3. The Platform reserves the right to limit, deny or create different access to the Platform and its features with respect to different Users, or to change any of the features or introduce new features without prior notice.
4. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.

11. COMMUNICATION

By using this Platform and providing his/her identity and contact information to the Company through the Platform, the Users hereby agree and consent to receive calls, e-mails or SMS from the Company and/or any of its representatives at any time.

Clients can report to “support@zeoauto.inif they find any discrepancy with regard to Platform or content-related information and the Company will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.

The User expressly agrees that notwithstanding anything contained hereinabove, it may be contacted by the Company or any representatives relating to any Product purchased by the User on the Platform or anything pursuant thereto and the Users agrees to indemnify the Company from any and all harassment claims. It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Privacy Policy.

12. Charges

1. Registration on the Platform is free of cost at present. However, in case of availing any paid services on the Platform, the Customer shall pay an amount for the services availed through the Platform directly to the Company in any of the prescribed modes of Payment Methods
   1. Credit Cards
   2. I Tunes
   3. Google Play Store
   4. Online Payment Gateways: Stripe
2. The User(s) acknowledges that a minimum of one of the above payment methods shall be offered on the Platform. Additional processing charge would be levied on the payments made based on the current payment gateway fees or any similar fees that could arise and the User agrees to the same. The Users are solely responsible for the genuineness of credentials and payment information provided on the Platform and the Platform shall not be liable for any consequences, direct or indirect, resulting from the provision of incorrect or untrue credentials or payment information by any Users.
3. The payment is processed through a third-party gateway and the User shall be bound by the third party’s terms and conditions. Currently the payment gateway through which payments are processed on the Platform is Stripe, but the same may be changed at any point of time at the sole discretion of the Platform. Any change in information with regard to the third-party payment gateway will be updated on the Platform by the Company.
4. The User cannot seek a refund of any payment made on the Platform at any time after the payment has been processed by the Platform as a right, the Company process a claim for refund solely at their disretion.
5. The Company will not be liable for any credit or debit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. To provide a safe and secure shopping experience, the Company regularly monitors transactions for fraudulent activity. In the event of detecting any suspicious activity, the Company reserves the right to cancel all past, pending and future orders without any liability.
6. The Company shall disclaim all responsibility and owns no liability to Users for any outcome (incidental, direct, indirect or otherwise) from the use of the Services. The Company, as a merchant, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

13. USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT

The Client agrees and acknowledges that they are a restricted user of this Platform and that they:

1. Agree to provide genuine credentials during the process of registration on the Platform. You shall not use a fictitious identity to register. The Company is not liable if the User has provided incorrect information.
2. Agree to ensure the Name, Email address, Address, Mobile number, date of Birth, Gender and any such other information provided during account registration is valid at all times and shall keep your information accurate and up-to-date. The User can update their details anytime through accessing their profile on the platform.
3. Agree that they are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account. Company reserves the right to close your account at any time for any or no reason.
4. The User also acknowledges the fact that data entered in the database is for the purpose of easy and ready reference for the User, and to streamline the Services through the Platform.
5. Authorize the Platform to use, store or otherwise process certain personal information and all published Content, Client responses, Client locations, User comments, reviews and ratings for personalization of Services, marketing and promotional purposes and for optimisation of User-related options and Services.
6. Understand and agree that, to the fullest extent permissible by law, the Platform/Company and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the Platform or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
7. Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Platform. Any such use/limited use of the Platform will only be allowed with the prior express written permission of the Company.
8. Agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface provided by the Platform. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform will lead to suspension or termination of the User’s access to the Platform. The User acknowledges and agrees that by accessing or using the Platform or any of the Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Company disclaims any and all liabilities arising in relation to such offensive content on the Platform.
9. Expressly consents to follow the terms and conditions, and policies of the Vendor affiliated with the Company from whom the Users are utilizing services.

The User further undertakes not to:

1. Engage in any activity that interferes with or disrupts access to the Platform or the Services provided therein (or the servers and networks which are connected to the Platform);
2. Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
3. Probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Platform, or any other viewer of the Platform, including any User account maintained on the Platform not operated/managed by the User, or exploit the Platform or information made available or offered by or through the Platform, in any manner;
4. Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked Platforms;
5. Use the Platform or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Platform or any other third party (s);
6. Violate any code of conduct or guideline which may be applicable for or to any particular service offered on the Platform;
7. Violate any applicable laws, rules or regulations currently in force within or outside the state of Delaware in particular and the United States of America in general;
8. Violate any portion of these Terms or the Privacy Policy, including but not limited to any applicable additional terms of the Platform contained herein or elsewhere, whether made by amendment, modification, or otherwise;
9. Commit any act that causes the Company to lose (in whole or in part) the Services of its Internet Establishment (“ISP”) or in any manner disrupts the Services of any other supplier/service provider of the Company/Platform;

   Further

10. The User hereby expressly authorizes the Company/Platform to disclose any and all information relating to the User in the possession of the Company/Platform to law enforcement or other government officials, as the Company may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Company/Platform might be directed to disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
11. By indicating User’s acceptance to purchase the service offered on the Platform, the user is obligated to complete such transactions after making payment. Users shall prohibit from indicating their acceptance to avail services where the transactions have remained incomplete.
12. The User agrees to use the services provided by the Company, its affiliates, consultants and contracted companies, for lawful purposes only.
13. The User agrees not to make any bulk purchase to indulge in any resale activities. In case of any such instances, the Company reserves all rights to cancel the current and future orders and block the concerned User account.
14. The User agrees to provide authentic and true information. The Company reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false, not to be true (wholly or partly), the Company shall in its sole discretion reject the registration and debar the User from using the Services available on its Website, and/or other affiliated websites without prior intimation whatsoever.
15. The User agrees not to post any material on the Platform or as a review of the Platform that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful, or advertising any goods or services. More specifically, the User agrees not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
    1. belongs to another person and to which the User has no right to;
    2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    3. is in any way harmful to minors;
    4. infringes any patent, trademark, copyright or other proprietary rights;
    5. violates any law for the time being in force;
    6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    7. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
    8. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
    9. Threatens the unity, integrity, defence, security or sovereignty of the United States of America, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

14. SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available, the Company may in its sole discretion, limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/terminate the User’s association with the Platform, and/or refuse to usage of the Platform to the User, without being required to provide the User with notice or cause:

1. If the User is in breach any of these Terms or the Policy;
2. If the User has provided wrong, inaccurate, incomplete or incorrect information;
3. If the User’s actions may cause any harm, damage or loss to the other Users or to the Company, at the sole discretion of the Company.

15. INDEMNITY

The Users of this Platform agree to indemnify, defend and hold harmless the Company/Platform, and their respective directors, officers, employees and agents (collectively, “Parties”), from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed pursuant to these terms of use. Further, the User agrees to hold the Company/Platform harmless against any claims made by any third party due to, or arising out of, or in connection with:

1. User’s use of the Platform,
2. User’s violation of these Terms and Conditions;
3. User’s violation of any rights of another;
4. User’s alleged improper conduct pursuant to these Services;
5. User’s conduct in connection with the Platform;

User agrees to fully cooperate in indemnifying the Company and the Platform at the user’s expense. The user also agrees not to reach a settlement with any party without the consent of the Company.

In no event shall the Company/Platform be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Company/ Platform had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Platform and/or the Services or materials contained therein.

16. LIMITATION OF LIABILITY

1. The Founders/ Promoters/ Partners/ Associated people of the Company/Platform are not responsible for any consequences arising out of the following events:
   1. If the Platform is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
   2. If the User has fed incorrect information or data or for any deletion of data;
   3. If there is an undue delay or inability to communicate through email;
   4. If there is any deficiency or defect in the Services managed by Us;
   5. If there is a failure in the functioning of any other service provided by the Platform.
2. The Platform accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Platform or any service availed of by the User through the Platform. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. The Platform will not be liable to you for the unavailability or failure of the Platform.
3. Users are to comply with all laws applicable to them or to their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.
4. The Platform expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Platform and which is incurred by you in connection with the Platform, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms.
5. To the fullest extent permitted by law, the Platform shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Platform.

17. INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Platform’s, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Platform and other distinctive brand features of the Platform are the property of the Company or the respective copyright or trademark owner. Furthermore, with respect to the Platform created by the Company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Platform.

The User may not use any of the intellectual property displayed on the Platform in any manner that is likely to cause confusion among existing or prospective Users of the Platform, or that in any manner disparages or discredits the Company/Platform, to be determined in the sole discretion of the Company.

18. FORCE MAJEURE

Neither the Company nor the Platform shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

19. DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties here to that the formation, interpretation and performance of these Terms and any disputes arising therefrom will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

1. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed herein below;
2. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on all Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be at Delaware Chancery Court.

The Parties expressly agree that the Terms of Use, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of United States of America.

20. Data Privacy and Protection

1. Collection of Information: Zeo Route Planner collects personal information including, but not limited to, user names, email addresses, and geographic location data. This information is essential for providing personalized routing services and enhancing user experience.

2. Purpose of Data Collection: The data collected is used solely for the purpose of providing and improving the Zeo Route Planner services. This includes route optimization, traffic condition updates, and offering personalized recommendations.

3. Data Storage and Security: All personal data is securely stored and protected against unauthorized access, use, alteration, or destruction. We employ industry-standard security measures to safeguard your information.

4. User Rights: Users have the right to access, correct, delete, or limit the use of their personal data. Requests for data access or deletion can be made through the user’s account settings or by contacting our support team.

5. Data Sharing: We do not sell, trade, or otherwise transfer personal data to outside parties except for trusted third parties who assist us in operating our service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Compliance with Laws: Zeo Route Planner complies with applicable data protection laws. In the event of a data breach, users will be notified as required by law.

21. NOTICES

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by emailing to support@zeoauto.in .

22. MISCELLANEOUS PROVISIONS

1. Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.
2. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
3. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
4. Contact Us: If you have any questions about this Policy, the practices of the Platform, or your experience with the Service provided by the Platform, you can contact us at support@zeoauto.in .