Customer Tracking Links | Zeo Route Planner
Fleet Platform
Mobile App

Give Customers
Real-Time Visibility

Share live tracking links showing driver location, accurate ETAs, and stops remaining.
Customers know exactly when to expect you—no phone calls needed.


Get Started for Free

Zeo Route Planner

  • 80%

    Fewer inbound calls

  • Real-Time

    Live location updates

  • 95%

    Customer satisfaction

4 Tracking Portal Features

Everything customers need to know exactly when you’ll arrive


Get Started For Free

What Customers See

A clean, mobile-friendly tracking experience

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Live Driver Location

Real-time position on an interactive map, updated as the driver moves

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Dynamic ETA

Accurate arrival time that updates based on traffic and route progress

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Queue Position

“3 stops away” indicator so customers know their place in line

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Driver Details

Driver name and photo (optional) for recognition and trust

Fleet Dashboard, Zeo Route Planner

Phone Calls vs. Tracking Links

Give customers the answers they want without the interruption

No, Zeo Route Planner
Constant Phone Calls

  • “Where’s my delivery?” calls every 30 minutes
  • Drivers interrupted to answer ETAs
  • Dispatch fielding dozens of calls daily
  • Customers frustrated with vague answers
  • Missed deliveries when customers leave

Yes, Zeo Route Planner
Live Tracking Links

  • Customers check tracking anytime they want
  • Drivers stay focused on the road
  • Dispatch handles exceptions, not ETAs
  • Accurate, real-time information builds trust
  • Customers ready and waiting when you arrive

How Businesses
Use Tracking Links

Keep customers informed across any industry

DELIVERY

Furniture Delivery Coordination

A furniture store shares tracking links when items ship. Customers see their 4-hour delivery window narrow to a precise ETA. They can arrange to be home, clear a path, and have help ready—all without calling the store.

FIELD SERVICE

Appliance Repair Appointments

An appliance repair company sends tracking links on service day. Homeowners can leave for errands and return when the technician is 15 minutes away. No more waiting around all morning for a knock at the door.

Explore More Features

Notifications

Fleet Dashboard

Branding

Proof of Service

Let Customers Track, Not Call

Give customers the visibility they want and free up your team from ETA questions

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Zeo Questionnaire

Frequently
Asked
Questions

Know More

Customer Tracking Links

Do customers need to download an app?

No, tracking links open in any web browser. Customers simply click the link in their SMS or email to see the live tracking page. Works on any smartphone, tablet, or computer.

How accurate are the ETAs?

ETAs update in real-time based on actual driver progress, current location, and live traffic data. As the driver gets closer, ETAs become increasingly accurate, typically within 5 minutes when the driver is nearby.

Can I add my branding to tracking pages?

Yes, tracking pages can display your company logo and colors.

What are Customer Tracking Links in Zeo?

Customer Tracking Links let businesses share real-time delivery or service progress with customers via a simple link.

Can tracking links show live agent location?

Yes. Tracking links display live location, ETAs, and route progress for customers.

Can the branding be added to tracking pages?

Yes, tracking pages can display your company logo and colors. you can also use a custom domain for tracking links (track.yourcompany.com).

Can links be shared via SMS or email?

Absolutely. Links can be sent through messages or email for customer convenience.

Do customers see stop details and ETAs?

Yes. Customers can view upcoming stops, estimated arrival times, and progress.

When do tracking links expire?

Links remain active while the route is in progress. After the stop is completed, the link shows a completion message for 24 hours before expiring. This prevents sharing of stale tracking data.

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

View all Posts

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Route Optimization Case Studies: Real SMB Results (2026)

Real route optimization case studies from small delivery and field service businesses—actual costs, timelines, and ROI. See what

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Nimit Mehra • 10 min • September 20, 2026

How to Plan Propane Delivery Routes During Peak Season

Learn how to plan propane delivery routes during peak season with a week-by-week playbook, KPI checklist, and route optimization tips for winter demand.

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Nimit Mehra • 9 min • September 17, 2026

Testimonials

Hear From Our
Happy Customers!

Revolutionising deliveries
with Zeo Route Planner

Read More
JY

It is a very good application, and I’m genuinely impressed by how accurate the trip timings are. The only area I feel could be improved is the location/navigation feature. When I mark one stop as “Done,” it automatically takes me to the next stop, which is great. However, when Zeo sends the next destination to Google Maps, it does not always communicate the exact address accurately. Improving this would make the experience even better.

Jimmy Courier Driver
MN

Being a courier this app is great value. Although a few points….. doing 100+ stops a day, it would be great if pressing the done button had a bit of a delay. Sometime accidently press it twice without noticing and then find out i missed a few stops at the end of the day and have to go back. Also s…

Nait M. Fleet Owner
VA

I get scan and voice search 90-100 stops a night with my job and have to route it my self. Zeo Route Planner makes it easy thankyou Zeo Route Planner best app for deliveries routes and optimzation routes

Victor A. Fleet Owner
CJ

The best of the top routing apps, all of which I have tried. Amazingly slick functioning. Works perfectly well at all times and for all purposes that I have come across. Provides unlimited cloud storage!

Cyan J. Courier Driver
HW

I am an essential worker doing health deliveries and this app has been a great support. Time is of essence in my job and the app saves hours everyday, helping in essential deliveries earlier and faster.

Health Wellness Medical Firm
GM

We run a small business. We usee Zeo Route Planner for our 1st delivery run. It was fantastic super useful. Would highly recommend!!!! Currently I am not able to update the app and it’s stuck any help to make it work again would be great. Problem fixed 🙂 after the update thanks

George M. Fleet Owner
AM

A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great

Anni M. Courier Driver
MS

Excellent routing app! I’m able to expedite my routes so much more efficiently since I began using the Zeo route planer app. Saves time and gives you peace of mind and confidence that you are routes are organized in the most optimal order.

Micheal S. Courier Driver
JG

A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great

James G. Fleet Owner
JB

The perfect routing app for me! I praise the developers and all those involved for keeping this app free at 15 deliveries. I usually have about 12 deliveries daily. I am new to the delivery business and this app makes things so simple that I may take on more work and gladly pay the yearly fee for the 500 deliveries tier. I think of this app as my coplilot, truly a joy to use daily. 6 stars!!!

Joe B. Courier Driver
FB

Installed and used this app while performing disaster assessment for a large national non profit asstance agency during the New Jersey hurricane Ida disaster. The job required that I drive to various addresses all over the state on a daily basis. The app allowed me to get to more destinations while minimizing driving time, hence speeding assistance to the clients.

Frank B. Courier Driver

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