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Concealed Damage

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What is Concealed Damage to Freight?

Concealed damage refers to the damage to the goods that is discovered after the delivery has been accepted. In this instance, the customer has already signed the proof of delivery (POD) documents without knowing about the damage. The damage gets highlighted later when the package is opened. Getting a claim from the shipping carrier becomes tricky in this case as nothing is noted on the POD documents. It is recommended to always check the shipment before signing on POD.

How does Zeo Route Planner help with faster deliveries?

Zeo Route Planner is easy to use and helps you create optimized routes within seconds. It allows you to add details like delivery time slot, stop priority, stop duration, customer details, and any specific customer notes. It saves the time spent on the road so that more time is spent on revenue-generating activities.

Hop on a 30-minute demo call to find out how Zeo can be the perfect route planner for your business!

Testimonials

Hear From Our
Happy Customers!

Revolutionising deliveries
with Zeo Route Planner

Read More
JY

It is very good application. It is accurate about the trip timings which amazes me. The only thing I wish they improve us the location-when I hit DONE one stop it takes me to next stop automatically. However, when Zeo tells Google maps about the next stop, it does NOT communicate the EXACT address. …

Jimmy
Courier Driver
MN

Being a courier this app is great value. Although a few points….. doing 100+ stops a day, it would be great if pressing the done button had a bit of a delay. Sometime accidently press it twice without noticing and then find out i missed a few stops at the end of the day and have to go back. Also s…

Nait M.
Fleet Owner
VA

I get scan and voice search 90-100 stops a night with my job and have to route it my self. Zeo route planner makes it easy thankyou Zeo route planner best app for deliveries routes and optimzation routes

Victor A.
Fleet Owner
CJ

The best of the top routing apps, all of which I have tried. Amazingly slick functioning. Works perfectly well at all times and for all purposes that I have come across. Provides unlimited cloud storage!

Cyan J.
Courier Driver
HW

I am an essential worker doing health deliveries and this app has been a great support. Time is of essence in my job and the app saves hours everyday, helping in essential deliveries earlier and fater.

Health Wellness
Medical Firm
GM

We run a small business. We usee Zeo Route planner for our 1st delivery run. It was fantastic super useful. Would highly recommend!!!! Currently I am not able to update the app and it’s stuck any help to make it work again would be great. Problem fixed 🙂 after the update thanks

George M.
Fleet Owner
AM

A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great

Anni M.
Courier Driver
MS

Excellent routing app! I’m able to expedite my routes so much more efficiently since I began using the Zeo route planer app. Saves time and gives you peace of mind and confidence that you are routes are organized in the most optimal order.

Micheal S.
Courier Driver
JG

A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great

James G.
Fleet Owner
JB

The perfect routing app for me! I praise the developers and all those involved for keeping this app free at 15 deliveries. I usually have about 12 deliveries daily. I am new to the delivery business and this app makes things so simple that I may take on more work and gladly pay the yearly fee for the 500 deliveries tier. I think of this app as my coplilot, truly a joy to use daily. 6 stars!!!

Joe B.
Courier Driver
FB

Installed and used this app while performing disaster assessment for a large national non profit asstance agency during the New Jersey hurricane Ida disaster. The job required that I drive to various addresses all over the state on a daily basis. The app allowed me to get to more destinations while minimizing driving time, hence speeding assistance to the clients.

Frank B.
Courier Driver

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

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Reading Time: 4 minutesThe two T’s are crucial in logistics – Timing and Transparency. Customers expect to know the exact time when their

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Nishu Jain • 4 min • April 19, 2025

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Enhancing Carpet Cleaning Services with Route Planning Tools

Reading Time: 4 minutesThe demand for carpet cleaning services is on the rise due to global demand for clean, hygienic living and working

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Nishu Jain • 4 min • April 19, 2025

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How to Automatically Track Your Miles?

Reading Time: 3 minutesFor commercial purposes, automatically tracking your miles can be useful for things like keeping track of spending, planning the best

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Kshitij Dixit • 3 min • April 18, 2025

Zeo Questionnaire

Frequently
Asked
Questions

Know More

How to Create Route?

How do I add stop by typing and searching? Web

Follow these steps to add a stop by typing and searching:

  • Go to Playground Page. You will find a search box in top left.
  • Type in your desired stop and it will show search results as you type.
  • Select one of the search results to add the stop to list of unassigned stops.
Watch a Video Tutorial Read the Blog

How do I import stops in bulk from an excel file? Web

Follow these steps to add stops in bulk using an excel file:

  • Go to Playground Page.
  • In top right corner you will see import icon. Press on that icon & a modal will open.
  • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
  • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
  • In the new window, upload your file and match the headers & confirm mappings.
  • Review your confirmed data and add the stop.
Watch a Video Tutorial Read the Blog

How do I import stops from an image? Mobile

Follow these steps to add stops in bulk by uploading an image:

  • Go to Zeo Route Planner App and open On Ride page.
  • Bottom bar has 3 icons in left. Press on image icon.
  • Select the image from gallery if you already have one or take a picture if you don’t have existing.
  • Adjust the crop for the selected image & press crop.
  • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.
Watch a Video Tutorial Read the Blog

How do I add a stop using Latitude and Longitude? Mobile

Follow these steps to add stop if you have Latitude & Longitude of the address:

  • Go to Zeo Route Planner App and open On Ride page.
  • You will see a icon. Press on that icon & press on New Route.
  • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
  • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
  • You will see results in the search, select one of them.
  • Select additional options according to your need & click on “Done adding stops”.

How do I add stops using QR Code? Mobile

Follow these steps to add stop using QR Code:

  • Go to Zeo Route Planner App and open On Ride page.
  • You will see a icon. Press on that icon & press on New Route.
  • Bottom bar has 3 icons in left. Press on QR code icon.
  • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
  • Add the stop to route with any additional options.
Watch a Video Tutorial Read the Blog

How do I delete a stop? Mobile

Follow these steps to delete a stop:

  • Go to Zeo Route Planner App and open On Ride page.
  • You will see a icon. Press on that icon & press on New Route.
  • Add some stops using any of the methods & click on save & optimize.
  • From the list of stops that you have, long press on any stop that you want to delete.
  • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.
Watch a Video Tutorial Read the Blog