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Automatic Updates for
Customers & Clients

Reduce “where are you?” calls by 80% with automated notifications. Send real-time ETAs, live tracking links,
and status updates via SMS or email — all branded with your business identity.

Customer Updates, Zeo Route Planner
  • 80%

    Fewer inbound status calls 

  • 4.8★

    Average customer satisfaction

  • 95%

    Notification delivery rate

Keep Everyone in the Loop, Automatically.

From appointment reminders to real-time arrival alerts,
your customers always know what’s happening.

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    Automated Notifications

    Trigger SMS or email notifications at key moments: route started, X stops away, arriving soon, completed. Customize messages, timing, and which events trigger notifications.

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    Live Tracking Links

    Give customers a branded tracking page showing your team member’s real-time location and accurate ETA. No app download required — just click the link.

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    Branding & Customization

    Add your logo, brand colors, and custom messaging to all customer communications. The tracking page looks like your brand, not a generic third-party tool.

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    Flexible SMS Credits

    Pay only for what you use with transparent SMS credit pricing. Track usage, set limits per route or team member, and top up credits as needed.

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Trusted by Delivery Teams
and Service Businesses.

Real results shared by teams who use us every day

“Our clients love knowing exactly when our cleaning crew will arrive. The branded tracking page looks like it’s part of our own system. It’s raised our perceived professionalism significantly.”

Customer Updates, Zeo Route Planner Robert Martinez
Owner, Sparkle Commercial Cleaning

“Our ‘where’s my order’ calls dropped by 85% after implementing Zeo’s customer notifications. The tracking links are beautiful and on-brand. Customers actually comment on how professional our delivery updates look.”

Customer Updates, Zeo Route Planner Emily Foster
Operations Director, Blossom Florists

Notification Triggers You Can Configure

Choose which events trigger customer notifications.

You Can Configure

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Route Started

Notify when the day’s route begins

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X Stops Away

Alert when N stops remain before arrival

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Arriving Soon

15/30 minute advance warning

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Arrived at Location

Instant notification on arrival

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Service Completed

Confirmation with any notes or photos

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Delay or Reschedule

Proactive communication of changes

Customer Experience 
 Without vs. With Zeo

See how automated updates transform customer satisfaction.

No, Zeo Route Planner
Without Zeo

  • Customers calling repeatedly asking for ETAs
  • Staff spending hours answering status inquiries
  • Customers missing arrivals because no heads-up
  • No way to share live location
  • Generic notifications that look unprofessional
  • Missed appointments due to lack of reminders

Yes, Zeo Route Planner
With Zeo

  • Proactive updates before customers need to ask
  • Self-service tracking links reduce call volume
  • “Arriving in 15 min” alerts give customers time to prepare
  • Live tracking page with real-time ETA
  • Branded communications that match your business
  • Automated reminders ensure customers are ready

How Businesses Use Route Optimization

From local delivery companies to national service providers, see how different industries benefit.

DELIVERY

Florist Delivery Updates

Customers receive SMS updates when their flower delivery is 15 minutes away. The tracking link shows exactly where the driver is, so recipients can be ready. Gift senders can share the tracking link with recipients.

FIELD SERVICE

HVAC Appointment Alerts

A pool service company plans efficient routes for 30 daily service calls, factoring in equipment requirements and chemical supplies. Route optimization cut their drive time by 2 hours daily.

DELIVERY

Grocery Delivery Timing

A grocery delivery service sends “arriving in 10 minutes” alerts so customers can prepare for refrigerated items. Completion notifications include a photo of where groceries were left.

FIELD SERVICE

Property Maintenance Updates

Tenants receive appointment confirmations and real-time updates when maintenance is scheduled. “Technician completed work at 2:15 PM” notifications keep everyone aligned.

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Start Delighting Your Customers

Automated updates that keep everyone informed and reduce your support burden.

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Zeo Questionnaire

Frequently
Asked
Questions

Know More

Customer Updates

How much do SMS notifications cost?

SMS notifications use a credit-based system with transparent pricing. Credits are purchased in bundles, and you can track usage in real-time. Set limits per route or team member to control costs. Email notifications are included at no additional cost.

Can I customize the notification messages?

Yes. You can customize the text of each notification type, including dynamic fields like customer name, ETA, and driver/technician name. Templates support your brand voice while including real-time information.

What does the tracking page look like?

The tracking page displays a map with real-time location, ETA countdown, and your branding (logo, colors). Customers see your company name and can track arrival without downloading any app.

Do notifications work for service businesses?

Absolutely. Our notification templates work for both delivery and service contexts. Instead of "Your delivery is arriving," you can customize to "Your technician is arriving" or "Your cleaning crew is 15 minutes away."

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

2026 01 06 How To Optimize Inspector Routes Featured, Zeo Route Planner

How to Optimize Inspector Routes for Maximum Daily Coverage

Reading Time: 7 minutesLearn how to optimize inspector routes with geographic planning, tech integration, and dynamic scheduling to boost productivity and cut costs.

Why Do Dedicated Truck Routes Matter?, Zeo Route Planner

Why Do Dedicated Truck Routes Matter?

Reading Time: 5 minutesCities and towns are filled with cars, bikes, and buses for public and personal travel. What about the commercial vehicles?

2026 01 06 How To Optimize Pool Cleaning Routes Featured, Zeo Route Planner

How to Optimize Pool Cleaning Routes in 2026

Reading Time: 6 minutesLearn how to optimize pool cleaning routes to save 20-30% drive time. Step-by-step guide for pool service companies to reduce costs and improve efficiency.