...
Reading Time: 4 minutes

Automatic Updates for
Customers & Clients

Reduce “where are you?” calls by 80% with automated notifications.
Send real-time ETAs, live tracking links, and status updates via SMS or
email — all branded with your business identity.

Customer Updates, Zeo Route Planner
  • 80%

    Fewer inbound status calls 

  • 4.8★

    Average customer satisfaction

  • 95%

    Notification delivery rate

Keep Everyone in the Loop, Automatically.

From appointment reminders to real-time arrival alerts,
your customers always know what’s happening.

  • Frame 1707478314 1 1, Zeo Route Planner

    Automated Notifications

    Trigger SMS or email notifications at key moments: route started, X stops away, arriving soon, completed. Customize messages, timing, and which events trigger notifications.

    Learn More

  • Frame 1707478314 2, Zeo Route Planner

    Live Tracking Links

    Give customers a branded tracking page showing your team member’s real-time location and accurate ETA. No app download required — just click the link.

    Learn More

  • Frame 1707478314 3, Zeo Route Planner

    Branding & Customization

    Add your logo, brand colors, and custom messaging to all customer communications. The tracking page looks like your brand, not a generic third-party tool.

    Learn More

  • Frame 1707478314 4, Zeo Route Planner

    Flexible SMS Credits

    Pay only for what you use with transparent SMS credit pricing. Track usage, set limits per route or team member, and top up credits as needed.

    Learn More

Trusted by Delivery Teams
and Service Businesses.

Real results shared by teams who use us every day

Customer Updates, Zeo Route Planner

“Our clients love knowing exactly when our cleaning crew will arrive. The branded tracking page looks like it’s part of our own system. It’s raised our perceived professionalism significantly.”

Customer Updates, Zeo Route Planner Robert Martinez
Owner, Sparkle Commercial Cleaning

Customer Updates, Zeo Route Planner

“Our ‘where’s my order’ calls dropped by 85% after implementing Zeo’s customer notifications. The tracking links are beautiful and on-brand. Customers actually comment on how professional our delivery updates look.”

Customer Updates, Zeo Route Planner Emily Foster
Operations Director, Blossom Florists

Notification Triggers You Can Configure

Choose which events trigger customer notifications.

You Can Configure

Group 11880 4, Zeo Route Planner
Route Started

Notify when the day’s route begins

Group 11880 5, Zeo Route Planner
X Stops Away

Alert when N stops remain before arrival

Group 11880 6, Zeo Route Planner
Arriving Soon

15/30 minute advance warning

Group 11880 7, Zeo Route Planner
Arrived at Location

Instant notification on arrival

Group 11880 8, Zeo Route Planner
Service Completed

Confirmation with any notes or photos

Group 11880 9, Zeo Route Planner
Delay or Reschedule

Proactive communication of changes

Customer Experience 
 Without vs. With Zeo

See how automated updates transform customer satisfaction.

No, Zeo Route Planner
Without Zeo

  • Customers calling repeatedly asking for ETAs
  • Staff spending hours answering status inquiries
  • Customers missing arrivals because no heads-up
  • No way to share live location
  • Generic notifications that look unprofessional
  • Missed appointments due to lack of reminders

Yes, Zeo Route Planner
With Zeo

  • Proactive updates before customers need to ask
  • Self-service tracking links reduce call volume
  • “Arriving in 15 min” alerts give customers time to prepare
  • Live tracking page with real-time ETA
  • Branded communications that match your business
  • Automated reminders ensure customers are ready

How Businesses Use Customer Updates

From delivery confirmation to service appointment reminders.

DELIVERY

Florist Delivery Updates

Customers receive SMS updates when their flower delivery is 15 minutes away. The tracking link shows exactly where the driver is, so recipients can be ready. Gift senders can share the tracking link with recipients.

FIELD SERVICE

HVAC Appointment Alerts

Homeowners get notified when their HVAC technician is en route, with a live tracking link. No more “4-hour service windows” — customers see actual arrival times and can plan their day.

DELIVERY

Grocery Delivery Timing

A grocery delivery service sends “arriving in 10 minutes” alerts so customers can prepare for refrigerated items. Completion notifications include a photo of where groceries were left.

FIELD SERVICE

Property Maintenance Updates

Tenants receive appointment confirmations and real-time updates when maintenance is scheduled. “Technician completed work at 2:15 PM” notifications keep everyone aligned.

Group 1707478361, Zeo Route Planner

Start Delighting Your Customers

Automated updates that keep everyone informed and reduce your support burden.

Group 1707478363, Zeo Route Planner

Zeo Questionnaire

Frequently
Asked
Questions

Know More

Customer Updates

How much do SMS notifications cost?

SMS notifications use a credit-based system with transparent pricing. Credits are purchased in bundles, and you can track usage in real-time. Set limits per route or team member to control costs. Email notifications are included at no additional cost.

Can I customize the notification messages?

Yes. You can customize the text of each notification type, including dynamic fields like customer name, ETA, and driver/technician name. Templates support your brand voice while including real-time information.

What does the tracking page look like?

The tracking page displays a map with real-time location, ETA countdown, and your branding (logo, colors). Customers see your company name and can track arrival without downloading any app.

Do notifications work for service businesses?

Absolutely. Our notification templates work for both delivery and service contexts. Instead of "Your delivery is arriving," you can customize to "Your technician is arriving" or "Your cleaning crew is 15 minutes away."

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

2026 01 23 How To Manage Multiple Pool Service Routes Featured, Zeo Route Planner

How to Manage Multiple Pool Service Routes Efficiently

Reading Time: 8 minutesLearn proven strategies to manage multiple pool service routes, reduce drive time by 30%, eliminate missed cleanings, and scale profitably to new areas.

How to Become a DoorDash Driver?, Zeo Route Planner

How to Become a DoorDash Driver?

Reading Time: 4 minutesWhen it comes to work, we all expect flexibility and freedom. The exploding gig economy is a true testament to

2026 01 14 Home Inspection Scheduling Software Featured, Zeo Route Planner

Home Inspection Scheduling Software: Scale Your Business 2026

Reading Time: 5 minutesDiscover how home inspection scheduling software can increase daily capacity by 30% while reducing travel time and costs for multi-inspector teams.