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Reading Time: 4 minutes
Fleet Platform
Mobile App

Give Customers
Real-Time Visibility

Share live tracking links showing driver location, accurate ETAs, and stops remaining.
Customers know exactly when to expect you—no phone calls needed.

Customer Tracking Links, Zeo Route Planner
  • 80%

    Fewer inbound calls

  • Real-Time

    Live location updates

  • 95%

    Customer satisfaction

4 Tracking Portal Features

Everything customers need to know exactly when you’ll arrive

  • Customer Tracking Links, Zeo Route Planner

    Shareable Links

    Generate unique tracking links for each customer. Send via SMS notification or share manually. Links work on any device without app downloads—just click and track.

  • Customer Tracking Links, Zeo Route Planner

    Short URLs

    Compact URLs perfect for SMS messages. Branded short links (yourbrand.zeo.link) build trust and professionalism while fitting character limits.

  • Customer Tracking Links, Zeo Route Planner

    Real-Time Map

    Live map showing driver location updated every 30 seconds. Customers see their stop marker and watch the driver approach in real-time.

  • Customer Tracking Links, Zeo Route Planner

    Stops Remaining

    Show how many stops are ahead in the queue. Customers understand their position and can plan accordingly without calling to ask.

What You See on the Dashboard

A single view designed for dispatchers and operations managers.

Customer Tracking Links, Zeo Route Planner

Interactive  Map

Zoom, pan, and click on any driver to see their details and route

Customer Tracking Links, Zeo Route Planner

Driver List  Panel

Sortable list of all active drivers with quick stats and status

Customer Tracking Links, Zeo Route Planner

Alerts & Notifications

Real-time alerts for delays, completed routes, and issues

Customer Tracking Links, Zeo Route Planner

Quick  Search

Find any driver, stop, or customer instantly

Customer Tracking Links, Zeo Route Planner

Phone Calls vs. Tracking Links

Give customers the answers they want without the interruption

Customer Tracking Links, Zeo Route Planner
Constant Phone Calls

 

  • “Where’s my delivery?” calls every 30 minutes
  • Drivers interrupted to answer ETAs
  • Dispatch fielding dozens of calls daily
  • Customers frustrated with vague answers
  • Missed deliveries when customers leave

Customer Tracking Links, Zeo Route Planner
Live Tracking Links

 

  • Customers check tracking anytime they want
  • Drivers stay focused on the road
  • Dispatch handles exceptions, not ETAs
  • Accurate, real-time information builds trust
  • Customers ready and waiting when you arrive

How Businesses
Use Tracking Links

Keep customers informed across any industry

DELIVERY

Furniture Delivery Coordination

A furniture store shares tracking links when items ship. Customers see their 4-hour delivery window narrow to a precise ETA. They can arrange to be home, clear a path, and have help ready—all without calling the store.

FIELD SERVICE

Appliance Repair Appointments

An appliance repair company sends tracking links on service day. Homeowners can leave for errands and return when the technician is 15 minutes away. No more waiting around all morning for a knock at the door.

Group 1707478361, Zeo Route Planner

Let Customers Track, Not Call

Give customers the visibility they want and free up your team from ETA questions

Group 1707478363, Zeo Route Planner

Zeo Questionnaire

Frequently
Asked
Questions

Know More

Customer Tracking Links

Do customers need to download an app?

No, tracking links open in any web browser. Customers simply click the link in their SMS or email to see the live tracking page. Works on any smartphone, tablet, or computer.

How accurate are the ETAs?

ETAs update in real-time based on actual driver progress, current location, and live traffic data. As the driver gets closer, ETAs become increasingly accurate, typically within 5 minutes when the driver is nearby.

Can I add my branding to tracking pages?

Yes, tracking pages can display your company logo and colors. On Professional and Enterprise plans, you can also use a custom domain for tracking links (track.yourcompany.com).

When do tracking links expire?

Links remain active while the route is in progress. After the stop is completed, the link shows a completion message for 24 hours before expiring. This prevents sharing of stale tracking data.

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

2026 01 06 Pool Service Route Scheduling Software Featured, Zeo Route Planner

Pool Service Route Scheduling Software: Complete Guide 2026

Reading Time: 8 minutesTransform your pool service operations with route scheduling software. Cut 2-3 hours of daily planning, handle seasonal demand, and optimize multi-crew routes.

2026 01 06 Multiple Delivery Runs Optimization Auto Parts Featured, Zeo Route Planner

Multiple Delivery Runs Optimization for Auto Parts Distributors

Reading Time: 9 minutesTransform chaotic multiple delivery runs into streamlined auto parts operations. Cut costs 25-30% with smart optimization strategies for urgent deliveries.

2026 01 06 How To Reduce Auto Parts Delivery Times Featured, Zeo Route Planner

How to Reduce Auto Parts Delivery Times by 40% in 2026

Reading Time: 6 minutesDiscover proven strategies to reduce auto parts delivery times by 40%. Learn route optimization, emergency handling, and tech solutions for faster deliveries.