How to use a delivery management app to help drivers

How to use a delivery management app to help drivers, Zeo Route Planner
Reading Time: 5 minutes

When it comes to planning and executing deliveries, there are plenty of things that can make your job more difficult than it needs to be. We see this with drivers who juggle several tasks instead of leveraging delivery management software to quickly and efficiently fulfill their delivery orders.

We are constantly working with individual drivers, and we found some points which the delivery management apps should address. Those key points are Route planning and optimization, Order & Delivery Management, and Proof-of-Delivery. Instead of using separate applications for all, you must try to streamline all three using a versatile delivery management platform to help you plan routes, complete stops, and confirm successful deliveries in real-time.

Zeo Route Planner was started with the intent to help the individual drivers. We are constantly working with the motive to help the individual drivers and courier companies manage the delivery process and earn more profit in their business. We do that by creating efficiencies in the same three key areas we discussed above and offering Zeo Route Planner in both a mobile app and a web app. Our mobile apps are available for iOS and Android devices, and our web app can be used with all the major browsers.

Let’s look at how Zeo Route Planner provides the best in class service, keeping all the requirements of the individual drivers in mind.

Providing the fastest route

Most of the drivers or the small delivery teams use the free platform available for route planning. Using these free services such as Google Maps doesn’t provide real value. They put a limit on how many stops you can have in a route. For example, Google Maps only lets you add ten stops to a route, which is likely not enough. Another thing is that they don’t use any algorithm to optimize a multi-stop route. This means they’re not factoring in variables such as distance, time, and traffic patterns.

How to use a delivery management app to help drivers, Zeo Route Planner
Get fastest route possible with Zeo Route Planner

Zeo Route Planner uses an advanced routing algorithm that factors in the relevant variables and creates the fastest route possible every time. It also offers advanced route optimization functionality so you can tailor the route to your needs. The app also lets you set a priority stop in case you need to make a delivery ASAP. Just set the priority of that stop to ASAP, and Zeo Route Planner will provide you the fastest route possible while keeping your stop priority. You can also set the average time per stop in the app, which will help you get accurate ETAs for the delivery. Another important thing that Zeo Route Planner provides is to use any navigation services such as Google Maps, Apple Maps, Yandex Maps, Waze Maps, TomTom Go for navigation purposes.

Order & delivery management

Zeo Route Planner offers both route monitoring and providing notifications. Route monitoring is a feature on our web app that tells you where the drivers are within the context of their route using real-time tracking software. This way, if a customer calls and asks about their delivery, whoever manages the phones has to look at the Zeo Route Planner web app to see where the driver currently is and the updated ETAs for each stop.

How to use a delivery management app to help drivers, Zeo Route Planner
Order & delivery management with Zeo Route Planner

You should always keep your customers happy, and thus we came up with the idea to provide the recipient notifications. Recipient notifications are tracking updates for the customer, keeping them informed with real-time delivery updates. With Zeo Route Planner, the customer gets two status updates, which can go out as an email or SMS text message. The first message is sent to the customer when the route is officially in progress. Zeo Route Planner lets them know that their package is on its way and gives the customer a link. On this link, the customer can actually view a dashboard that is updated in near real-time to give them an updated ETA. The second message is sent to the customer when the driver is nearby. In this message, the Zeo Route Planner gives the customer an option to communicate directly with the driver. This can be used to let drivers know of any pertinent information, such as a gate code or specific directions on where to leave the package.

When it comes to both of these features, the Zeo Route Planner increases efficiencies for your team by leveraging both our mobile app and our web app. The delivery dispatchers or managers can monitor routes in progress and set up notifications for the customers. This helps to keep both your office and your customer informed on an ongoing route’s status. Also, drivers can use the app on their smartphone to read any delivery instructions the customer has added for them as they get closer to their next stop.


Zeo Route Planner offers a seamless experience of proof-of-delivery. Zeo Route offers two types of proof of delivery – signature capture and photo verification. If your customer needs to sign for their package, then drivers can use their smartphone to have the customer sign their name with their finger as the stylus. If the customer isn’t there to receive the package, then the driver can leave it in a secure location, taking a photo of where they left it. Either way, the customer gets a final notification from Zeo Route telling them their package has been delivered and providing a great delivery experience. All of this happens on the driver-side mobile app, but it is automatically shared in the cloud and accessible via the web app.

How to use a delivery management app to help drivers, Zeo Route Planner
Get proof of delivery with Zeo Route Planner

By syncing up communication between the driver-side mobile app and the dispatcher’s web app, your delivery business is more prepared to offer better customer service.

Zeo Route Planner: A Complete Delivery Management App

Delivery drivers often use various software solutions to plan and make their deliveries. The problem is that the tools they’re using aren’t versatile enough to handle planning the route, driving the route, and actual delivery management. Zeo Route Planner offers your delivery business a comprehensive platform, a driver-side smartphone application for completing deliveries, and a dispatcher-side web app for planning, monitoring, and management from afar.

Zeo Route Planner provides you with a lot of preferences, which can help you tailor the best experience and help you provide the best experience to your customers. We have helped many individual drivers boost up the delivery process and earn many profits. We provide a complete package in our app, which is required for delivery management.

In This Article

Leave a Reply

Your email address will not be published. Required fields are marked *

Join our newsletter

Get our latest updates, expert articles, guides and much more in your inbox!

    By subscribing, you agree to receive emails from Zeo and to our privacy policy.

    Zeo Blogs

    Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

    Transform Chimney Sweeping with Zeo’s Precision Routing

    Reading Time: 4 minutes Running a chimney-sweeping business is a challenging task. If you are a chimney-sweep business owner, you need a fully customizable

    Enhance Your Electrical Services with Smart Routing Solutions

    Reading Time: 4 minutes One of the biggest challenges electrician businesses face today is satisfying their customers. For electrician companies to ensure great customer

    Streamline Your Plumbing Operations with Advanced Routing

    Reading Time: 5 minutes Today, plumbing is a critical service because of the rise in construction in both residential and commercial sectors. Plumbing opportunities

    Zeo Questionnaire


    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.