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Unique to Zeo

Find Anything, Instantly

Search across your entire route history in seconds. Find any stop by address, customer name, date, driver,
or status. No more digging through spreadsheets or clicking endless menus. This is a feature only Zeo offers.

Global Search, Zeo Route Planner

Without Global Search vs.
With Global Search

Find Anything in Your Route History

Global Search, Zeo Route Planner
Before Global Search

 

  • Customer calls: “When was my last service?”
  • You: “Let me put you on hold…”
  • Open spreadsheet, search date range
  • Scroll through hundreds of rows
  • Check multiple files if not found
  • Time elapsed: 5-15 minutes

Global Search, Zeo Route Planner
With Global Search

 

  • Customer calls: “When was my last service?”
  • Type their name or address
  • See all visits: dates, drivers, notes
  • Your last service was Nov 15th with Mike
  • Export report if needed
  • Time elapsed: 5 seconds

Search Anything, Filter Everything

Global Search works across your entire history with powerful filters.

Global Search, Zeo Route Planner

By Customer Name

“Johnson” finds all visits to any Johnson

Global Search, Zeo Route Planner

By Address

“123 Main” finds partial address matches

Global Search, Zeo Route Planner

By Date Range

Filter to last week, month, or custom dates

Global Search, Zeo Route Planner

By Driver/Technician

“Mike’s stops” shows all their visits

Global Search, Zeo Route Planner

By Phone Number

Find customer by contact info

Global Search, Zeo Route Planner

By Status

Find all failed, skipped, or completed

What Our Customers Say

Real results shared by teams who use us every day

Global Search, Zeo Route Planner

“Global Search alone is worth the subscription. When a client calls asking about a service from 6 months ago, I find it in 5 seconds. Before Zeo, that was a 20-minute hunt through folders. Our customer service response time dropped dramatically.”

Global Search, Zeo Route Planner Michael Park
Owner, Elite Property Services

Global Search, Zeo Route Planner

“I didn’t realize how much time we wasted searching for information until we had Global Search. Now I type a partial address and every visit to that location appears. It’s changed how we handle customer inquiries.”

Global Search, Zeo Route Planner Diana Reyes
Operations Manager, QuickMed Pharmacy

Why Is This Unique?

We analyzed 5 major competitors (Route4Me, OptimoRoute, Routific, Onfleet, eLogii).
None offer a unified search across historical route data. Most require you to navigate
to specific routes or export data to spreadsheets to search.

Zeo is the only route planner with true Global Search.

How Businesses Use Global Search

Real scenarios where instant search saves time and money.

DELIVERY

Customer Service Calls

When a customer calls asking about a past delivery, staff find the answer in seconds — not minutes. No more “let me call you back.” The customer is impressed, and staff handles more calls.

FIELD SERVICE

Service History Lookup

Before a technician goes to a site, they search for previous visits. “What did Mike note last time? What issues were found?” Historical context makes the next service visit more effective.

DELIVERY

Dispute Resolution

Customer claims they never received an order from 3 months ago. Search the address, find the stop, view the proof photo — dispute resolved in under a minute.

FIELD SERVICE

Performance Review

Manager wants to see all stops a specific technician completed last quarter. Search by driver name, filter by date range, export to spreadsheet for review. Done in 30 seconds.

Group 1707478361, Zeo Route Planner

Find Anything in Your Route History

Experience the only route planner with true Global Search.

Group 1707478363, Zeo Route Planner

Zeo Questionnaire

Frequently
Asked
Questions

Know More

Global Search

How far back does the search go?

Route history retention varies by plan: Route Optimization and Route Management plans retain 12 months of searchable history. Fleet Management and Enterprise plans retain 3 years of history. You can export historical data at any time for permanent records.

Can I export search results?

Yes. Any search result set can be exported as CSV or Excel with one click. This makes it easy to create ad-hoc reports or share historical data with stakeholders.

Does it search notes and service details?

Yes. Global Search indexes customer names, addresses, phone numbers, driver names, AND service notes. If a technician wrote "leaking pipe" in their notes, you can search for that phrase.

Is Global Search available on mobile?

Global Search is currently available on the web dashboard. Drivers can search within their assigned routes on mobile, but full historical search is best accessed via the desktop dashboard.

I manage a lot of routes and data—how do I quickly find what I need?

Zeo’s Global Search lets you instantly search across routes, stops, agents, addresses, and customers from a single search bar.

What if I don’t remember exact names or IDs?

Global Search supports partial inputs, so you can find records using incomplete names, phone numbers, or addresses.

How does Global Search help customer support teams?

Support teams can quickly look up delivery status, timestamps, and proof of service while handling customer queries in real time.

Can I use Global Search to find historical data?

Yes. You can search past routes, completed stops, and historical records without navigating multiple reports or dashboards.

Does Global Search reduce time finding specific routes?

Absolutely. Instead of opening multiple pages, Global Search surfaces relevant operational details instantly in one place.

Is Global Search effective for large-scale operations?

Yes. As data grows across teams and regions, Global Search ensures fast access without performance slowdowns.

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

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