Reading Time: 4 minutes
Fleet Platform
Mobile App

Proof of Service:
Signatures, Photos & Notes

Capture irrefutable evidence at every stop. Electronic signatures, multi-photo documentation, service notes,
and more — all timestamped, GPS-tagged, and synced instantly. Works for delivery teams and field service businesses.

Proof of Service, Zeo Route Planner
  • 100%

    Documented service completion 

  • GPS

    Tagged and timestamped

  • Instant

    Sync to dashboard

Complete Proof of Service Toolkit

Everything your team needs to document every stop, every time.

Electronic Signatures

Customers sign directly on the driver’s device. Signatures are captured with timestamp and location for legal validity.

Multi-Photo Capture

Take multiple photos per stop — package placement, service before/after, equipment condition. All photos are GPS-tagged and timestamped.

Service & Stop Notes

Add detailed notes about the service performed, items delivered, or issues encountered. Notes are searchable and included in reports.

UNIQUE TO ZEO

COD Payment Documentation

Document cash-on-delivery payments with amount, payment method, and receipt photo. Reconcile daily collections easily.

Barcode & QR Scanning

Scan package barcodes or QR codes to verify correct items at correct locations. Reduces misdelivery and mispicks.

UNIQUE TO ZEO

Custom Failure Reasons

Define your own list of failure reasons: “Not home,” “Refused,” “Access denied,” etc. Track failure patterns and optimize reattempts.

Capture Proof in Seconds

The driver/technician app makes proof capture fast and foolproof.

1

Arrive at Stop

GPS confirms arrival. App prompts for proof capture.

2

Complete Service

Deliver package or perform service as needed.

3

Capture Proof

Photo, signature, notes — whatever’s required.

4

Auto-Sync

Proof uploads instantly. Visible on dashboard.

Works Offline, Syncs When Connected

Poor cell signal? No problem. The app stores all proof of service data locally and syncs automatically when connectivity returns.

  • Photos saved to device first
  • Signatures captured offline
  • Background sync when connection resumes
  • Full route data cached locally

Proof of Service, Zeo Route Planner

Trusted by Delivery Teams
and Service Businesses.

Real results shared by teams who use us every day

Proof of Service, Zeo Route Planner

“We had a customer claim we never showed up for a $2,000 service. We pulled up the GPS-tagged photos, timestamped signature, and service notes — dispute closed in 5 minutes. Proof of service paid for itself that day.”

Proof of Service, Zeo Route Planner Anthony Torres
Owner, Torres HVAC Solutions

Proof of Service, Zeo Route Planner

“Our drivers love how fast it is. Tap, photo, signature, done. The old paper system took 3x as long and we’d lose forms. Now everything’s in the system before they leave the doorstep.”

Proof of Service, Zeo Route Planner Sandra Williams
Dispatch Manager, MedSupply Express

How Businesses Use Proof of Service

From delivery confirmation to compliance documentation.

DELIVERY

Contactless Delivery Documentation

A grocery delivery service photographs every drop-off location showing where items were left. Time-stamped photos protect against “never received” claims. Customers can see exactly where their order was placed.

FIELD SERVICE

Before/After Service Photos

A commercial cleaning company takes before and after photos at every client location. This creates visual proof of work quality and protects against disputes. Monthly reports include photo evidence for each visit.

DELIVERY

COD Payment Collection

A furniture delivery company collects payment on delivery. Drivers document the amount received, payment method, and photo of receipt. Daily reconciliation matches collected cash to completed COD stops.

FIELD SERVICE

Equipment Inspection Records

An HVAC company photographs equipment condition during each service call. If a unit fails later, technicians can reference historical photos to show it was working at last service. Protects against liability claims.

Group 1707478361, Zeo Route Planner

Document Every Stop, Protect Your Business

Start capturing proof of service with photos, signatures, and notes.

Group 1707478363, Zeo Route Planner

Zeo Questionnaire

Frequently
Asked
Questions

Know More

Proof of Service

Are signatures legally valid?

Yes. Electronic signatures captured with Zeo include timestamp, GPS location, and device information — meeting legal requirements for electronic signatures in most jurisdictions. Always verify local regulations for your specific use case.

How many photos can be taken per stop?

There's no hard limit. Most users take 1-4 photos per stop. All photos are optimized for upload while maintaining quality. High-res originals are preserved on the device if needed.

Can I make certain proof elements required?

Yes. Configure which proof elements are required vs. optional per stop type. For example, require signatures for high-value deliveries but make them optional for door drops. The app won't let drivers complete a stop until required elements are captured.

How long is proof data retained?

All proof of service data — photos, signatures, notes — is retained for the lifetime of your account. You can search and export historical records at any time. This is crucial for compliance and dispute resolution.

Can customers receive a copy of their signature/photos?

Yes, through customer notifications. Configure completion notifications to include a link to the proof record. Customers can view their signature and delivery photos through the tracking page.

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How to Reduce Auto Parts Delivery Time by 40% in 2026

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