Handling the last mile delivery operations is one of the most hectic jobs in the market today. Consumer demand for outstanding delivery experiences is higher than ever, and it is only growing as the day passes. According to a survey, consumers want their delivery to be fast, and it also says that 13% of the consumers never return if their delivery is not on time. As a result, businesses have to change how they operate to meet and adjust to a new market mindset.
Smart businesses are evolving to meet consumers’ ever-rising demands, especially as online shopping numbers continue to multiply every year. That’s where the last-mile delivery or last-mile logistics comes into play.
What is last-mile delivery and why is it important
In a product’s journey from a warehouse shelf, to the back of a truck, to a customer’s doorstep, the “last mile” of delivery is the final step of the process: the point at which the package finally arrives at the buyer’s door. The logistics part refers to the physical spaces, software, delivery fleets, shipment staff and delivery drivers, and anything else that goes into making that parcel possible.
The last mile is an essential part of the delivery process and typically making more than half of the shipment’s total costs. Hence, it’s something worth optimizing.
Tips on enhancing your last-mile delivery
You have now understood what last-mile delivery is and why it is an integral part of the whole delivery system. To manage all these complicated processes of the last mile delivery, you need to have the last-mile delivery management software, such as Zeo Route Planner, to help you handle your business seamlessly.
Managing all the addresses
No matter how much data you have coming in about your fleets, aggregator sites, external carriers, and much more. If that data is not organized correctly, you will have much trouble carrying out the delivery. By putting all of this data in one centralized location, businesses can better understand their last-mile delivery process’s ins and outs and make adjustments as needed to improve it continually.
With the help of Zeo Route Planner, you can manage all your addresses efficiently. You get the option to import the spreadsheet, and the app will load all the addresses for delivery. You can also add addresses using image capture/OCR, bar/QR code scan, pin drop on maps, and even import addresses from Google Maps.
With this feature of Zeo Route Planner, you can centralize all your delivery address to one place, saving much time. However, you can also add the addresses using manual typing. (Zeo Route Planner uses the same autocomplete feature which Google Maps use), We recommend using manual typing if you have to add the address in the middle of the road.
Since the industry is moving towards automation, you can also reduce your service time and labor costs by automating your route management. In other words, by letting the software do the work for you. With Zeo Route Planner route optimization software’s help, you can let the algorithm do all the complex tasks.
Many delivery businesses still use Google Maps for route optimization, but they, in turn, lose a lot of time and labor in doing that. If you want to read the problem with Google Maps route optimization, you can read it here.
Zeo Route Planner uses advanced algorithms to optimize your routes and provide you the best path in just 30 seconds. The algorithm’s efficiency is so good that it can optimize up to 500 stops in one go. Thus, you can save a considerable amount of your time and labor by just automating the route optimization process.
Real-time driver tracking
Tracking your drivers is one of the essential features in last-mile delivery. It will help you in managing your fuel costs and driver labor. It will also help your drivers if they meet with any accidents or breakdowns during the delivery business.
With Zeo Route Planner route tracking, you get the live updates of all your drivers. With the help of search, you can keep your customers informed if they call for any delivery. Also, you can help your drivers in case of any mishappening on the road.
Customer notifications for better customer service
Set your business apart from competitors by giving customers more than just a static tracking number. Your customers will appreciate a superior tracking experience with live driver locations and accurate ETAs, all in a convenient app.
Zeo Route Planner can make it happen by not only letting your customers track their order but track the vehicle their parcel is on and talk to the driver via SMS. Zeo Route Planner provides customer notifications through an email or SMS, or both.
With this kind of customer notifications, you can provide a better experience to your customers and retain all your customers. If your customers are happy, then you will experience a rise in your profits also.
Proof of Delivery
Keeping track of completed delivery is also crucial in the last mile delivery, as it helps to maintain transparency in your delivery process with your customers. If your customer claims that they have not received the delivery at any point in time, you can show them the proof of delivery to resolve the issue.
Zeo Route Planner helps you capture proof of delivery in two ways: Photo capture and digital signature. With a digital signature, your driver can use their smartphone and can ask the customer to sign over it. We have also included photo capture in the proof of delivery. If the customer is not present to take the delivery, your driver can keep the package safe and then capture the image of that using their smartphone.
In the end, we would like to say that, with the help of last-mile delivery software, you can increase the profits of your business and maintain good customer retention. With Zeo Route Planner‘s help, you can easily manage the last-mile delivery business’s complex problems.
We at Zeo Route Planner always try to bring out all the necessary features that can help you manage all the last-mile delivery processes. You can read about our customer review here. Visit our blog page to know how we at Zeo Route Planner help you manage your delivery business.
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