Reading Time: 4 minutes
Fleet Platform
Mobile App

Automatic Updates for
Customers & Clients

Send SMS notifications at every milestone—when routes start, team members approach,
and services complete. Reduce “where are you?” calls by 80%.

Automated Notifications, Zeo Route Planner
  • 80%

    Fewer “where are you?” calls

  • 5

    Automatic notification triggers

  • 95%

    Customer satisfaction rate

5 Notification Triggers

Automatically notify customers and clients
at key moments throughout their service journey.

  • Group 11880 4, Zeo Route Planner

    Route Start

    Alert customers when their driver or technician begins the route and is on the way

    Your technician has started their route and will arrive between 10:00-10:30 AM

  • G543 2, Zeo Route Planner

    Approaching

    Send updates when your team member is a configurable number of stops away or minutes out

    Your delivery driver is 2 stops away – estimated arrival in 15 minutes

  • Frame 1707478314 2, Zeo Route Planner

    Service Complete

    Confirm completion with optional proof of service details attached to the message

    Service completed! Your pool has been cleaned. View service notes here.

  • Frame 1707478314 12 1, Zeo Route Planner

    Dynamic ETA Updates

    Automatically recalculate and send updated arrival times when routes change or delays occur

    Update: Your new estimated arrival time is 11:15 AM (delayed due to traffic)

  • Frame 1707478314 17, Zeo Route Planner

    Failed/Skipped Notification

    Notify customers when a stop couldn’t be completed with the reason and next steps

    We couldn’t complete your delivery – no one was available. We’ll retry tomorrow.

SMS Communication

Reach customers instantly with SMS notifications that have a 98% open rate.

  • Group 11880 4, Zeo Route Planner

    SMS Notifications

    Instant text messages with 98% open rate. Perfect for time-sensitive updates and tracking links.

    • Instant delivery worldwide
    • Include live tracking links
    • Works on any phone
    • No app download required
  • G543 2, Zeo Route Planner

    Customer Preferences

    Manage notification preferences and honor opt-outs automatically.

    • Per-customer preferences
    • Opt-out management
    • Configurable triggers
    • Default settings

SMS Credit Management

Simple, transparent SMS pricing with easy credit management.

Calculator 1, Zeo Route Planner

Easy Credit Purchase

Buy SMS credits directly in the app. Multiple package sizes available with volume discounts for high-volume users.

Icon 1, Zeo Route Planner

Usage Tracking

Real-time dashboard showing credits used, remaining balance, and usage trends. Know exactly where your credits go.

Group 2, Zeo Route Planner

Low Balance Alerts

Get notified when credits run low so you never miss sending important customer updates. Set custom threshold.

Icon 2, Zeo Route Planner

Free Monthly Allocation

All plans include free SMS credits each month. Perfect for getting started without upfront investment.

Automated Notifications, Zeo Route Planner

How Automated Notifications Work

Set up once, deliver great customer experiences automatically

1

Configure Triggers

Create branded templates with dynamic fields for personalization

2

Customize Messages

Create branded templates with dynamic fields for personalization

3

Add Customer Info

Import stops with phone numbers and email addresses

4

Automatic Delivery

Notifications send automatically as your team works through routes

Manual Updates vs.
Zeo Notifications

See the difference automated notifications make

Automated Notifications, Zeo Route Planner
Manual Communication

 

  • Constant “where are you?” phone calls from customers
  • Team members stopping to send manual text updates
  • Customers left wondering when you’ll arrive
  • No record of what was communicated
  • Missed customers who weren’t home

Automated Notifications, Zeo Route Planner
Zeo Notifications

 

  • Customers always know when to expect you
  • Zero manual effort—notifications send automatically
  • Live tracking links give real-time visibility
  • Complete communication log for every stop
  • Higher first-attempt success rates

How Businesses Use Notifications

Automated updates work for any industry with scheduled visits

DELIVERY

Florist Delivery Coordination

A florist delivering 50 arrangements daily sends approaching notifications so recipients know to be available. “We’re 10 minutes away with your flowers!” messages ensure someone is there to receive fresh bouquets, reducing failed delivery attempts by 60%.

FIELD SERVICE

HVAC Appointment Updates

An HVAC company notifies homeowners when their technician starts the route and again when they’re the next stop. Customers can plan their day around accurate ETAs, leading to 95% first-visit success and fewer rescheduled appointments.

Group 1707478361, Zeo Route Planner

Stop Answering “Where Are You?” Calls

Automated notifications keep customers informed
so you can focus on delivering great service

Group 1707478363, Zeo Route Planner

Zeo Questionnaire

Frequently
Asked
Questions

Know More

Automated Notifications

How do SMS credits work?

SMS credits are purchased in packages within the app. One credit equals one SMS message. All plans include a free monthly allocation, and you can purchase additional credits as needed. Credits never expire and roll over month to month.

Can I customize the notification messages?

Yes! You can fully customize message templates for each trigger type. Use dynamic fields to automatically insert customer names, ETAs, tracking links, and more. You can also add your company branding to email notifications.

What if a customer doesn't want notifications?

Customers can opt out by replying STOP to any SMS. You can also set per-customer preferences during import or manually disable notifications for specific stops. All opt-outs are automatically honored.

Do notifications work internationally?

Yes, Zeo supports SMS notifications to most countries worldwide. International messages may use more credits depending on the destination. Email notifications work everywhere with no additional cost.

Can customers reply to notifications?

No, SMS notifications are one-way messages. Customers cannot reply directly to notification messages. For customer communication, include your business phone number or contact information in your message templates.

Zeo Blogs

Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

2026 01 06 Multiple Delivery Runs Optimization Auto Parts Featured, Zeo Route Planner

Multiple Delivery Runs Optimization for Auto Parts Distributors

Reading Time: 9 minutesTransform chaotic multiple delivery runs into streamlined auto parts operations. Cut costs 25-30% with smart optimization strategies for urgent deliveries.

2026 01 06 How To Reduce Auto Parts Delivery Times Featured, Zeo Route Planner

How to Reduce Auto Parts Delivery Times by 40% in 2026

Reading Time: 6 minutesDiscover proven strategies to reduce auto parts delivery times by 40%. Learn route optimization, emergency handling, and tech solutions for faster deliveries.

2026 01 06 How To Reduce Atm Service Costs Featured, Zeo Route Planner

How to Reduce ATM Service Costs for Fleet Operations

Reading Time: 6 minutesLearn how to reduce ATM service costs for mobile workers. Strategic route planning can eliminate 80-90% of ATM fees through better cash management.