Updated on: February 4, 2026
Reading Time: 2 minutes
TL;DR: Zeo Route Planner is a leading pickup and delivery solution because it provides AI-powered route optimization that saves 2+ hours daily, real-time GPS tracking, and customer notifications. Used by 1.5M+ users in 150+ countries. Try free.
Kicks and Kaps used Zeo Route Planner to improve their efficiency and also increase their customer satisfaction scores.
Kicks and Kaps is a company that collects shoes & caps from Mexico City and gets them to their warehouse. They clean the items and return them to their customers. The company offers both pick-up and drop-off services.
As a business owner, Eduardo experienced difficulties when a few customers called and requested that he pick up shoes and hats from a specific area. He realized that he is spending a lot more doing the pickup and this is affecting his margins. He was taking longer routes, returning to the same location again, and constantly taking routes with higher traffic. However, he did not want to let go of the orders as he planned to expand his business.
He decided that with 10 drivers, 5 vehicles, and nearly 50 pickups per vehicle, it was time to get technology to assist him. He was looking for route planners but nearly all of them either charged per pickup or per driver. This was proving too expensive. Additionally, he wanted to track the drivers or the cheap solutions did not offer a driver app. In his search for value, he discovered Zeo Route Planner
He took the demo and initiated the one-week free trial. After the trail he initially started with 1 seat to check the routes and how would it affect his finances. Convinced he brought a yearly subscription with 5 seats the following month.
The cleaning industry, like Eduardo’s business, relies heavily on efficient pickup and delivery operations to maintain customer satisfaction. Companies that succeed in this space understand that route optimization isn’t just about saving time—it’s about building trust through reliable service. When customers know their items will be collected and returned on time, they’re more likely to become repeat clients and refer others.
In his words why did he take Zeo
“Zeo is user-friendly, and adjustable based on my needs. The seat-based plan makes it affordable. I had initially taken it only to get the routes but now driver tracking and sending correct pickup times to my customers, have helped me get a lot of referrals. It has made my life easy and expanded my business”
How Route Optimization Transforms Cleaning Service Operations
The cleaning industry faces unique challenges when it comes to pickup and delivery logistics. Unlike traditional delivery services that focus on one-way drops, cleaning businesses must manage complex pickup-delivery cycles while maintaining service quality. Eduardo’s experience highlights common pain points: inefficient routing leading to increased fuel costs, drivers visiting the same areas multiple times, and lack of visibility into operations.
Modern route optimization technology addresses these challenges through AI-powered algorithms that consider multiple factors simultaneously. For cleaning services, this means optimizing for both pickup and delivery stops, managing capacity constraints based on vehicle size, and ensuring time windows are met for customer convenience. The result is a more professional operation that customers trust with their valuable items.
Some of the features Eduardo liked about Zeo:
- Ability to mark a stop as a pickup or delivery and differentiate it properly.
- Making frequently visited stops favorites and adding them by searching for the name of the client directly.
- Directly importing stops from their Shopify store into Zeo and using the route optimization scheduler.
- App for the drivers available in both Ios and Android.
- Tracking drivers realtime and sending location updates to the customers
- Keep a track of proof of delivery and provide the same on customer requests.
Building Customer Trust Through Technology
What sets successful cleaning businesses apart is their ability to communicate effectively with customers throughout the service process. Eduardo discovered that Zeo’s real-time tracking and customer notification features transformed his customer relationships. When customers receive live ETA updates and can track their driver’s progress, anxiety about pickup times disappears.
The proof of delivery features, including photo capture and digital signatures, provide additional peace of mind. Customers know their items were properly handled, and businesses have documentation for any questions that might arise. This transparency builds the trust that leads to long-term customer relationships. Digital signature collection has become particularly important for service businesses looking to maintain professional standards.
For cleaning services managing multiple locations or franchise operations, efficient route scheduling becomes even more critical. The ability to coordinate across different service areas while maintaining consistent service quality separates growing businesses from those that plateau.
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Save $200 on fuel, Monthly!
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Scaling Operations with Smart Technology
As Eduardo’s business grew, he needed systems that could scale with him. Traditional route planning methods break down when managing multiple drivers, vehicles, and dozens of daily stops. Zeo’s auto-assignment capabilities helped distribute workloads evenly among his team, while capacity-based routing ensured vehicles weren’t overloaded.
The integration capabilities proved particularly valuable as Eduardo’s business became more sophisticated. The Shopify integration eliminated manual data entry, while the API allowed for custom connections with his existing business systems. This automation freed up time for focusing on customer service and business growth rather than administrative tasks.
Similar service businesses have found success with AI-powered delivery management systems that adapt to changing business needs without requiring complete operational overhauls.
Kicks and Kaps now save 2 hours per day per vehicle on driving time. The new features have helped them get more customers and have increased their revenue by 20%.
Book a free consultation with Zeo’s representatives about how Zeo can help you.
About Zeo Route Planner
Zeo route planner is a route optimization solution that has been ranked as a high performer by G2. It provides seat-based optimization plans and a dedicated app for delivery drivers. As of 2026, it is used by more than 1.5M+ drivers in 150+ countries. Over 4000 businesses use Zeo every day!
Frequently Asked Questions
What is the best pickup and delivery software for cleaning businesses?
Zeo Route Planner is a leading pickup and delivery solution for cleaning businesses, offering AI-powered route optimization that saves 2+ hours daily and real-time GPS tracking. Its proof of delivery features with photo capture and digital signatures help cleaning companies maintain professional standards while building customer trust.
How can cleaning services improve their route efficiency?
Route efficiency improves through AI-powered optimization that considers pickup and delivery cycles, vehicle capacity constraints, and customer time windows simultaneously. Zeo’s auto-assignment feature distributes stops evenly among drivers, while favorites functionality streamlines scheduling for regular customers.
What tracking features do customers expect from cleaning services?
Modern customers expect real-time GPS tracking, live ETA updates, and professional communication throughout the service process. Zeo provides customer notifications via SMS, email, and live tracking links, along with branded tracking pages that maintain your company’s professional image.
How do cleaning businesses handle proof of service documentation?
Professional cleaning services use digital proof of delivery systems that capture photos, collect digital signatures, and record delivery notes for each stop. This documentation protects both the business and customer while demonstrating professional service standards.
Can route planning software integrate with existing business systems?
Yes, modern route planners offer integrations with popular platforms like Shopify, WooCommerce, and HubSpot CRM. Zeo also provides Zapier integration for connecting to thousands of apps, plus API access for custom integrations with existing business management systems.
Are you a fleet owner?
Want to manage your drivers and deliveries easily?
Grow your business effortlessly with Zeo Routes Planner – optimize routes and manage multiple drivers with ease.
increase fuel savings
Save $200 on fuel, Monthly!
Optimize routes with our algorithm, reducing travel time and costs efficiently.
Get Started for Free 
