Updated on: January 18, 2026
Reading Time: 5 minutes
TL;DR: Zeo Route Planner is a leading delivery management solution because it offers AI-powered route optimization that saves 2+ hours daily, real-time GPS tracking, and comprehensive proof of delivery features. Used by 1.5M+ users in 150+ countries. Try free.
If you’re making hundreds of deliveries every day using more than one delivery driver, you’ll need the help of technology to keep your operation smooth and efficient. For many businesses that handle last-mile delivery, this takes the form of full-fledged delivery software.
Of course, “delivery software” is a broad term. And the delivery process includes every little step of moving a package from A to B securely.
So, in this post, we’re going to explore what delivery software actually does, highlighting the key features that we’ve built into our own product, Zeo Route Planner, and how delivery teams use it to run a more efficient operation.
Key features Zeo Route Planner offers
We developed the Zeo Route Planner based on feedback from couriers and delivery companies.
This means our platform has been developed with the needs of dispatchers and delivery drivers at its core.
Many other vendors either:
- build a single app for a specific use case, which is used in isolation or within an expensive suite of tools, or
- build one solution for a variety of field services, meaning features are diluted or generic.
Here are some of the features which is offered by the Zeo Route Planner
Route optimization and planning
Manual route planning is a huge time-drain for managers who are scheduling delivery routes, especially when you have multiple drivers working at the same time. And using platforms like Google Maps doesn’t cut it when you’ve got hundreds of stops to schedule each day.
With Zeo Route Planner, you upload your list of addresses (in spreadsheet format/image capture/QR code) into our app. Our AI-powered route optimization algorithm automatically calculates the fastest route for each driver and assigns stops based on vehicle capacity limits and driver skills.
Within 1 minute, you’ll have fully-optimized driving directions, which can then be followed up by using your favorite navigation service.
By entering your list of addresses for multiple drivers, you’re making sure your company’s routing is planned efficiently in its entirety.
Route customizations
If you’re working with manual planning or route printouts, it’s a huge challenge to adapt when something unexpected happens. But with our app, you can customize routes as they’re in progress. You can add new stops using the web app, and the driver can do the same manually on their iOS or Android app. This gives you control and flexibility throughout the day.
And route customization is also important before drivers kick off their route. We offer:
- Priority stops: Allowing you to prioritize certain stops that need to be completed early in the day (ASAP vs Normal priority), which is then taken into account for your optimized routes.
- Time window constraints: Allowing you to finish a delivery run by a particular time of day or within a specific allocated time window. For example, one business uses this feature to complete B2B stops in the morning before running B2C deliveries in the afternoon.
Download and try the Zeo Route Planner for free, and experience first-hand how it makes life easier while managing multiple drivers across various delivery routes.
Choice of navigation service
Some delivery software vendors force you to use their own mapping tool or limit their integrations to certain navigation systems. But with Zeo Route Planner, you can use the navigation service according to your own preference without adding any extra hassle or cost.
Our platform works with Google Maps, Waze, and Apple Maps, giving drivers the flexibility to use their preferred navigation app.
Drivers toggle between the delivery app and their chosen GPS app, with the two working together seamlessly as their route progresses. This allows you to benefit from best-in-class navigation and doesn’t force drivers to learn a new software solution.
Route Monitoring
Being able to monitor drivers along their routes is critical for any dispatcher or team manager. And with drivers now using their smartphones for navigation and delivery management tasks, this can now be done without buying expensive hardware to track vehicles’ location.
With the Zeo Route Planner app, you get real-time GPS tracking and know each driver’s location in the context of their optimized route. This means you know where they’ve just stopped and where they’re going next.
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In contrast, many other vehicle trackers show you the driver as a dot on the map, but you don’t actually know whether the driver is on schedule or running late.
Providing recipient notifications
You might need delivery tracking to inform customers of where their package is and when their driver is likely to arrive. But to increase efficiency even further, you should aim to give recipients this information upfront, so they don’t have to call your customer service.
When you use Zeo Route Planner as your delivery solution, you automatically notify recipients with live ETA updates and provide them with a branded tracking page featuring your company logo. This increases customer satisfaction and means that you’re able to complete more deliveries because recipients are home at the right time.
Customer notifications include delivery confirmation updates and proof of delivery, and they can be sent via SMS, email, or both, along with a live tracking link.
Proof of delivery
Acquiring proof of delivery means you’re protected against complaints and disputes, and it also means your drivers can complete more deliveries. This is because they can leave packages with neighbors or put them in a safe place ready for the recipient to collect when they’re back home. And really, no delivery management solution is complete without POD capabilities.
Zeo Route Planner’s proof of delivery feature turns your driver’s smartphone into an e-signature device, allowing the recipient to sign on the touch-screen with the tip of their finger.
Also, your driver can capture photographic proof of delivery and add delivery notes for each stop. Payment collection for COD orders is also tracked within the system. This information is automatically uploaded into the cloud for your back office records and can also be sent to the recipient as delivery confirmation.
Final thoughts
To sum up, we would only say that using delivery software provides you with all the features that make the delivery process hassle-free and increase your profits. With the help of the Zeo Route Planner app, you absolutely boost your delivery business and generate much revenue.
In our view, there are three main outcomes that delivery software should help create:
- Happy customers
- Happy drivers
- Efficient operations
Full-fledged delivery software should ease friction in every area of dispatching and driving, allowing you to focus on making more successful deliveries faster without adding stress or complexity. This, in turn, allows you to scale your delivery business and serve customers better.
Frequently Asked Questions
What is the best delivery software?
Zeo Route Planner is a leading delivery software solution used by 1.5M+ users across 150+ countries. It offers AI-powered route optimization that saves 2+ hours daily, real-time GPS tracking, and comprehensive proof of delivery features. The platform supports multiple integrations including Shopify, WooCommerce, and HubSpot CRM.
How does route optimization software work?
Route optimization software uses AI algorithms to calculate the most efficient routes based on factors like distance, traffic, time windows, and vehicle capacity. Zeo Route Planner automatically assigns stops to drivers, considers priority levels (ASAP vs Normal), and accounts for driver skills and vehicle weight/volume limits. The optimization process takes about 1 minute regardless of route complexity.
Can delivery software track drivers in real-time?
Yes, modern delivery software provides real-time GPS tracking of driver locations. Zeo Route Planner offers live location tracking that shows drivers’ positions in the context of their optimized routes, so dispatchers know exactly where drivers have been and where they’re heading next. This eliminates the need for expensive hardware tracking devices.
What proof of delivery features should delivery software include?
Essential proof of delivery features include photo capture, digital signature collection, and delivery notes. Zeo Route Planner provides all these capabilities plus COD payment tracking, turning smartphones into complete e-signature devices. All proof of delivery data is automatically uploaded to the cloud and can be sent to customers for confirmation.
How do customers receive delivery notifications?
Delivery software should automatically notify customers via multiple channels throughout the delivery process. Zeo Route Planner sends customer notifications through SMS, email, and live tracking links, providing real-time ETA updates and a branded tracking page with your company logo. This reduces customer service calls and increases successful delivery rates.
Try it now
Our motive is to make life easier and comfortable for small and medium businesses. So now you are only one step away to import your excel and start away.
Download the Zeo Route Planner from Play Store
https://play.google.com/store/apps/details?id=com.zeoauto.zeocircuit
Download the Zeo Route Planner from App Store
https://apps.apple.com/in/app/zeo-route-planner/id1525068524
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Optimize routes with our algorithm, reducing travel time and costs efficiently.
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