Time Slot Management: Aim for Customer Delight

Time Slot Management: Aim for Customer Delight, Zeo Route Planner
Reading Time: 3 minutes

Customer expectations with regard to deliveries are increasing day by day. In order to stay relevant, businesses have to accommodate customer demands. While customers want faster deliveries, they also want the deliveries to take place at the time that’s most convenient for them. Time slot management comes to the rescue to meet such customer expectations.

If your business doesn’t offer customers the option to choose delivery time as per their availability, then you may lose out due to missed deliveries. Missed deliveries not only make your customers unhappy but also impact your bottom line. The importance of time slot management cannot be ignored.

In this blog, we’ll help you understand time slot management and how it can benefit your business.

What is time slot management?

Time slot management enables the customers to select the time window and the date that is suitable for them for receiving any delivery. It is then ensured that the delivery is executed in the customer’s chosen time slot. As competition is growing, offering customers the flexibility to choose the time slot convenient to them helps businesses stand out.

How time slot management helps your business?

  • Improves the first delivery rate
    First delivery rate is the number of successful deliveries made by a business on the first attempt. As the customers choose the delivery time and date, the chances of them being available at the time of delivery are higher. This helps in successful deliveries in the first attempt itself, thus improving the first delivery rate.
  • Streamlines dispatching
    Dispatch managers can plan the dispatches more efficiently, even on an hourly basis. They can schedule a sequence for the deliveries and have the staff and vehicles ready as per the time frames booked by the customers.
  • Better resource planning
    Delivery time slot management helps in planning for the resources in advance. By understanding the patterns in the preferred time slots the delivery managers can avoid excess or lack of staff.
  • Tracking visibility
    It enabled the managers to have more control over the delivery operations. With the dashboard view of the delivery process, delivery managers get higher visibility into the live location of the drivers, tracking the order status updates and accurate ETAs. In case of any delays due to unanticipated reasons, the delivery manager can get in touch with the drivers as well as the customers to ensure that the delivery is made on time.
  • Saves costs
    As the number of failed or missed deliveries is reduced, it helps in saving the costs of reverse logistics. It also reduces the inventory cost of missed deliveries and the cost of redelivering them to the customer.
  • Read more: How Route Optimization Software Helps You Save Money?

  • Improves customer satisfaction
    Customers prefer having the flexibility to choose a time slot that’s convenient for them. Without time slot management, failed or missed deliveries can leave your customers frustrated as they have to coordinate again to ensure successful delivery. However, with time slot management as the customer themselves select a preferred time slot, the chances of them being available for receiving the delivery are higher. On-time and successful deliveries improve customer experience.

Read more: Improve Customer Service Using Zeo’s Route Planner

How Zeo helps you fulfill orders with time slot constraints?

While optimizing a route with Zeo route planner, you can add the customer’s preferred delivery time slots. The most efficient route will then be created taking the time slot constraints into consideration.

Steps to create a route with delivery time windows:

Step 1 – In the Zeo dashboard, click on ‘+ Route’ to start creating a new route. Add the route title, start location, start date, and time of the route.

Step 2 – Add stops either by manual entry or by importing an Excel spreadsheet or Google sheet.

Step 3 – The Excel template has columns for adding the start time and end time for each stop which indicates the delivery time window. If you’ve not added the delivery time slot in Excel, you can also do so in the dashboard after importing the stops.

Step 4 – Once the stops are added, click on ‘Save & optimize’ to get an optimized route.

Zeo helps in ensuring that customers receive their parcels in the time slot provided by them which adds to customer satisfaction. It also provides you complete visibility into the progress of deliveries along with accurate ETAs.

Hop on a 30-minute call or sign up for a free trial of Zeo route planner right away!


Effective time slot management is crucial to achieving customer delight. By prioritizing customer needs and preferences, businesses can improve their customer experience, build loyalty, and drive revenue!

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    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.