Latest Delivery Tech Stack for 2023

Latest Delivery Tech Stack for 2023, Zeo Route Planner
Reading Time: 4 minutes

In 2022, US e-commerce sales touched $1.09 trillion. For the first time ever it crossed the $1 trillion mark. This is huge!

As customers have gotten comfortable with online shopping, more and more businesses are opening up online stores. However, to manage the demand, to control costs, and provide a positive customer experience, businesses need to have the right technology in place.

In this blog, we’ll go through the various challenges faced by companies providing deliveries and the delivery tech stack that can be used to overcome them.

Challenges of last-mile delivery

Last-mile delivery, which is the final step of the delivery process in which goods are delivered to the end customer, is often considered the most challenging and complex part of the delivery process.

Customer expectations are rising as they expect faster delivery options. They expect to receive their deliveries at a time that is suitable for them. Customers also demand tracking visibility of their orders. Companies that fail to meet customer expectations risk losing customers to competitors.

Read more: Improve Customer Service Using Zeo’s Route Planner

Last-mile delivery is the most expensive part of the delivery process as it involves driver costs, fuel costs, delivery vehicle costs, software costs, and the cost of delivery equipment. These costs can be challenging to manage, especially for small businesses and startups.

Companies need to track the drivers to ensure that they are on the planned route and the deliveries are progressing as per plan. However, driver tracking can be difficult if you don’t have the right technologies to do so.

Software needed to set up delivery tech stack:

These software will help you streamline the delivery process and eventually save you time and money:

  1. Order Management Software

    Order management software (OMS) is an essential tool for delivery companies in 2023. With the increasing volume of orders, it can be difficult to manage the entire process manually. OMS automates the order management process, from receiving and processing orders to shipping and tracking. This software can also integrate with other systems such as inventory management and accounting. Using OMS can help delivery businesses streamline their operations, reduce errors, and improve efficiency.Popular OMS software includes Shopify and WooCommerce.

  2. Delivery Management Software

    To manage last-mile deliveries, you need delivery management software. The three most important features that it should include are:

    • Route Planning and Optimization

      It should enable you to plan and optimize the route within seconds. When your delivery drivers follow the most efficient routes, it helps your business save time as well as fuel & maintenance costs. It also helps in managing customer expectations by delivering their orders faster and in the delivery time window requested by them. Hop on a 30-minute demo call to understand how Zeo can be the perfect route optimization software for your business!

    • Mobile app for drivers

      The delivery management software should come along with a mobile app for the drivers. It makes the delivery easier for them by providing the customer details and the optimized route in one place. It also makes capturing the proof of delivery easier as the same can be done digitally via the app, saving them the hassle of doing it with pen and paper.

    • Real-time tracking

      The fleet managers should be able to track the live location of the drivers. It helps them take prompt action in case of any unforeseen delays on the route. It also helps in keeping the customers in the loop as a tracking link can be shared with them. Zeo enables the drivers to directly send a customized message to the customer along with the tracking link. Sign up for a free trial of Zeo route planner right away!

  3. Navigation Apps

    Once your drivers have the optimized route with them, they will need a navigation app to reach the correct location. However, it can be cumbersome for the drivers to switch between the route optimization app and the navigation app. Zeo now offers in-app navigation (for iOS users) so that your drivers never have to leave the app.GPS apps that your driver can use are Google Maps, Waze, and Garmin Drive App.

  4. Read more: Now Navigate from Zeo Itself- Introducing In-App Navigation for iOS Users

  5. Communication Systems

    The fleet managers need to stay in touch with the drivers to ensure successful deliveries. You can go for communication platform options like Slack, Discord, and WhatsApp. You can use them to create groups or organize discussions as per teams. These are easy to use and you can try them for free before deciding the one that works best for your organization.

  6. Mobile POS Software

    In today’s business environment, you need to offer flexible payment options to the customers including payment on delivery. To easily collect payments anywhere your drivers would need a mobile/portable POS system. It will help in ensuring that your payments are not stuck with the customers. You can consider Square or MyMobileMoney as your mobile POS software.


Businesses having delivery operations need to invest in the latest delivery tech stack to stay ahead of the game. Using the right software can help streamline operations, reduce costs, and improve the customer experience. From OMS to delivery management software to navigation apps to communication platforms and to POS software – there are many tools available to help with the end-to-end delivery process. In a highly competitive business environment, you need to take advantage of the right technology as much as possible!

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    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
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    • In the new window, upload your file and match the headers & confirm mappings.
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    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
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    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
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    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.