Everything You Need to Know Before Hiring Delivery Drivers

Everything You Need to Know Before Hiring Delivery Drivers, Zeo Route Planner
Reading Time: 4 minutes

The boom in online businesses has made the demand for efficient delivery services higher than ever.

Statistics show, by 2040, 95% of all online purchases will be through eCommerce.

Whether you own a small local business or a large e-commerce company, having reliable and responsible delivery drivers is crucial for ensuring customer satisfaction and the success of your operations.

However, finding the right delivery drivers is no easy task. One has to minutely go through every detail to determine the right candidate for the job, and sometimes it can be utterly confusing going through various profiles.

To aid the process, we have listed everything you need to know about hiring delivery drivers in this blog. Let’s dive in!

What are the Characteristics of the Right Delivery Driver?

To find the ideal candidate, there are certain characteristics that you need to look for. Some of them are:

  1. Responsible & Reliable: Delivery drivers are entrusted with the important task of transporting goods from one location to another. Hiring individuals who demonstrate a high level of responsibility and reliability is essential. You need to look for candidates with a track record of punctuality, meeting deadlines, and taking ownership of their tasks.
  2. Great Communication Skills: Effective communication is vital in the delivery driver’s role, as drivers must communicate with customers, dispatchers, and team members to ensure smooth operations. Look for candidates with strong verbal and written communication skills, as they must interact with customers and handle any issues professionally.
  3. Good Driving Record: A clean driving record is necessary for any delivery driver. You must check the candidate’s driving history for any past traffic violations or accidents. A responsible driver with a clean record is more likely to prioritize safety and adhere to traffic regulations, reducing the risk of accidents and damage to your company’s reputation.

How to Pick the Right Delivery Driver?

Once you have verified if the candidates have the required characteristics, you need to pick the drivers as per the following factors:

  1. Precisely Identify Potential Candidates: Start by crafting a clear and concise job description that outlines the qualifications and responsibilities of the delivery driver position. Be specific about the required experience, driving skills, and additional qualifications — this will help attract candidates with the necessary qualities.
  2. Thoroughly Interview Them: During the interview process, ask candidates about their previous experience in delivery roles, their problem-solving skills, and their ability to handle stressful situations. Assess their attitude towards customer service and willingness to go the extra mile to ensure customer satisfaction.
  3. Run a Background Check: To ensure the safety and security of your business, customers, and employees, it’s essential to conduct a thorough background check on potential delivery drivers. This check should include verifying their driving record, criminal history, and drug screening — helping you make an informed decision based on accurate information.

Read more: How Driver Tracking Software Can Help Your Delivery Business in 2023.

What are the Benefits of Proper Driver Training & Onboarding?

Let us now look at some of the benefits of proper training and onboarding:

  1. Improved Safety: Proper training and onboarding programs ensure that delivery drivers are well-versed in safety protocols, defensive driving techniques, and handling emergency situations. This knowledge significantly reduces the risk of accidents and injuries, safeguarding your drivers, the public, and your business reputation.
  2. Increased Efficiency: Well-trained drivers are more efficient in their delivery routes, time management, and problem-solving abilities. They understand how to optimize routes, handle multiple deliveries, and prioritize tasks effectively. This efficiency leads to faster and more reliable deliveries, enhancing the customer experience.
  3. Compliance with Regulations: Delivery drivers must comply with various regulations, such as traffic laws, vehicle maintenance requirements, and health and safety guidelines. Proper training ensures drivers know these regulations and can operate within legal boundaries, reducing the risk of penalties or legal issues for your business.
  4. Enhanced Customer Satisfaction: Delivery drivers often act as the face of your company during the final stages of the customer journey. Well-trained drivers provide excellent customer service, handling deliveries carefully, resolving issues promptly, and leaving a positive impression. This increases customer satisfaction, repeat business, and positive word-of-mouth referrals.

Read more: Top 5 Best Practices for Retail Deliveries in 2023.

Where to Look for Delivery Drivers Online in the US?

Some popular platforms where you can find delivery drivers are:

  1. Indeed: Indeed is a free online job board that connects employers with potential candidates. Using the platform’s features, you can review resumes, communicate with candidates, and streamline the hiring process.
  2. Craigslist: Craigslist is a paid online platform where you can find delivery drivers. It allows you to post job listings in specific cities or regions, making it easier to target local talent.
  3. Jobisite: Jobisite is another free and comprehensive online portal covering various industries and job types, including delivery driver positions. Utilize its search features and filters to narrow down candidates based on location, experience, and skills.

Enrich Your Fleet with the Best Drivers

Finding and hiring the right delivery drivers is critical in building a successful delivery fleet. You can assemble a team of reliable, efficient, and customer-focused drivers by identifying candidates with the right characteristics, conducting thorough interviews and background checks, providing proper training and onboarding, and utilizing online platforms like Indeed, Craigslist, and Jobisite.

Remember, your drivers are essential to your company’s reputation and success, so invest time and effort in selecting the best candidates for the job.

Besides hiring the right candidates, route optimization and fleet management significantly stream operations and increase customer satisfaction. To enhance these areas of your business, consider checking out our products, Zeo Mobile Route Planner & Zeo Route Planner for Fleets. Our products are tailor-made, keeping the business requirements in mind, and go a long way in optimizing your delivery operations.

To learn more about our products, book a free demo today!

In This Article

Leave a Reply

Your email address will not be published. Required fields are marked *

Join our newsletter

Get our latest updates, expert articles, guides and much more in your inbox!

    By subscribing, you agree to receive emails from Zeo and to our privacy policy.

    Zeo Blogs

    Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

    Drawing Radius and Circles on Google Maps: A Complete Guide

    Reading Time: 3 minutes Efficient route planning is essential for many businesses, from logistics to catering services. Knowing the exact reach of your services

    Adding Multiple Destinations on Google Maps: Tips and Tricks

    Reading Time: 4 minutes Navigating through multiple destinations on Google Maps efficiently can be a daunting task, especially when you’re trying to optimize your

    Advanced Google Maps Tips for Route Planning, Zeo Route Planner

    Advanced Google Maps Tips for Route Planning

    Reading Time: 3 minutes Efficient route planning is more than just finding the shortest path from point A to point B for efficient travel;

    Zeo Questionnaire

    Frequently
    Asked
    Questions

    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.