When you are in a services business, it is difficult to differentiate from the competitors. You may think of competing on price but that will eventually hurt your business.
One way to stand out from the competition is to be known for your customer service. As a field service executive, you have to meet customer expectations not only in terms of delivering the service but also reaching the customer on time.
Planning your daily routes can get complicated as no two routes are the same. Also, spending more time on the road to reach the client would mean lesser service requests being fulfilled in a day. This would mean not only lower revenue but also higher fuel & maintenance costs.
This is where route optimization comes into the picture!
Route optimization means planning the most cost-efficient and time-efficient route for your team. It does not only mean finding the shortest route between point A and point B but planning an efficient route with multiple stops and constraints.
Hop on a quick demo call to learn how Zeo can easily provide optimized routes for your executives!
How route optimization helps field service executives?
Provides the most efficient routes
Route optimization helps in planning the most efficient route within seconds for your field service executive. As the executive follows an optimized route, it helps the business save fuel costs. It also helps in controlling maintenance costs as the vehicle goes through lesser wear & tear.
Considers skills while optimizing
Route optimization software like Zeo lets you create profiles of your field executives along with their skills. The required skills are taken into consideration while optimizing the routes. This ensures that the executive with the right skills reaches the client and the job gets done on the first visit itself.
Read more: Skill-Based Job Assignment
Using route optimization software means much less time is spent planning the route every day. It also means lesser time is wasted in traveling to the clients. This saved time can be used towards servicing more requests in a day.
Enhance customer satisfaction
A route planner helps you calculate more accurate ETAs and communicate the same to the customer. Enabling the customer to track the live location of the executive adds to a positive experience. Customer satisfaction increases as the executive reaches the customer on time.
Customers are always looking for reliable and efficient service providers. Providing exceptional customer service will help you gain their trust and build a loyal customer base.
Increased productivity of the executive
Being stuck in traffic and spending less time doing the work they are skilled in can be frustrating for the executives. With route planning you can ensure that your field executives can reach the customer faster as compared to the competition. As executives spend more time doing the work they enjoy, their job satisfaction increases. This helps in keeping the attrition rate in check.
It can be cumbersome to switch between the route planner and the navigation app on the way. Zeo also offers in-app navigation (for iOS users) so that the executives have a hassle-free experience.
Read more: Now Navigate From Zeo Itself- Introducing In-App Navigation For Ios Users
Electronic proof of service
The field service executives can collect the proof of completion of service right on their smartphones via the route planner app itself. This saves them the hassle of collecting the proof on paper and ensuring the safety of documents. They can not only collect a digital signature but also click a picture via the app as proof of service.
Using route optimization software is fairly straightforward. You can easily create a route by adding all the stops, providing the start and end locations, and updating more details about the stop. The driver app comes with useful features and makes the life of your field service executives simpler!
The benefits of using route optimization software far outweigh the costs. Route optimization is a powerful tool that helps field service executives overcome their challenges and provide great customer service. It not only increases the productivity of field service executives but also improves the profitability of your business!