How to Start a Delivery Business in 2023

How to Start a Delivery Business in 2023, Zeo Route Planner
Reading Time: 4 minutes

With literally everything under the sun being delivered to the customer’s doorstep, it is becoming lucrative to start a delivery business. Customers are able to place orders by just tapping their phone screens – from restaurants delivering food to deliveries being made by retail stores like Walmart to the delivery of medicines.

The market size of courier and local delivery services in the US is estimated to be $157.2 billion in 2023. If you are looking to start a delivery business, this blog will serve as a step-by-step guide for you. 

How to start a delivery business?

Starting a delivery business may seem intimidating but you can get it up and running in 5 simple steps:

Step 1: Make a business plan

Step 2: Register the business and complete the necessary documentation

Step 3: Build a delivery process

Step 4: Hire and train drivers

Step 5: Market your business

Step 1: Make a business plan

The first step for starting any business is making a plan. You need to answer the following questions to make a successful business plan:

  • What is your niche?
  • Who is your target market?
  • What is the Industry size and trends?
  • Who are your competitors? How will you compete with them?
  • How will you arrange the capital required for the business?
  • What are the costs involved in setting up the business?
  • What is going to be the pricing structure for your services?
  • How are you going to market your business?

Step 2: Register the business and complete the necessary documentation

  • You need to register the business as a legal entity. Before registration, you will have to decide on the name of the business and create a logo.
  • Next, you’ll have to get all the necessary licenses and permits as per your local licensing requirements.
  • Open a bank account in the name of your business. It would be needed for the smooth running of business operations and for the purpose of tax filing. 

Do not forget to get all the necessary insurance to stay protected from different kinds of losses.

Step 3: Build a delivery process

Setting up a delivery process means creating a route to fulfill customer orders, correctly loading them up in the delivery vehicles and delivering them to the customer. A delivery process can be broken down into 3 parts:

  • Creating an optimized route

As you receive customer orders, you will have to create a route for your drivers. While you can try to do route planning manually, it will not be efficient as you will not be aware of all the best possible routes. Also, as the scale of your business grows, manual route planning will become complex and chances of errors will also increase.

It is recommended to invest in a route planner for your delivery business. A route planning software will provide you with optimized routes that your drivers can easily follow. It will take into consideration various factors like:

  • Start and end location of the drivers
  • Preferred delivery time slot of the customers
  • Any deliveries to be made on priority
  • Stop duration

Rest assured that the route planned by the software will be most efficient and help you save time as well as costs.

Zeo Route Planner is an affordable solution to optimize your routes and it is packed with powerful features to make your delivery operations smooth!

Hop on a quick 30-minute demo call to learn how Zeo can create the best routes for your business! 

  • Tracking the delivery

Once your drivers are on the road, it is necessary to have visibility of the deliveries to:

  1. Provide the correct ETA to the customers. You should be able to share the trip details with the customers so that they are updated about their delivery.
  2. Ensure that the drivers stay on course and do not take unnecessary detours.
  3. Be able to add additional stops to the route if needed.

Zeo enables you to track the live location of your drivers and provides an accurate ETA for all the stops on the route. In case of any delays due to unforeseen circumstances, the ETA gets updated.

Sign up for a free trial of Zeo Route Planner now!  

  • Completing the delivery

As the driver reaches the customer’s address, you want to ensure successful delivery. The driver should refer to any specific delivery notes provided by the customer like ‘do not ring the bell’ or ‘keep the package at the door’.

It is also pertinent to record the proof of delivery. The driver should complete the delivery by capturing the digital signatures of the customer or by clicking a picture of the parcel as proof of delivery. Doing so helps in managing customer complaints later on regarding failed or damaged deliveries.   

Read more: How can electronic Proof of Delivery help you in the reliability of your delivery business? 

Step 4: Hire and train drivers

Drivers play the most important role in a delivery business. Hire the drivers as per the scale of your business. While hiring them ensure that they have a valid driving license and a clean record. The drivers will have to be trained in handling the orders, following the routes, being professional with the customers, etc. 

Step 5: Market your business

It’s time to spread the word about your business. You can use offline and online marketing tactics to create awareness in your target areas. Leverage social media for creating an online presence. Use email marketing to stay in touch with your customers and send them special offers.


You can get a delivery business off the ground with a structured approach and the right resources at your disposal. It is wise to use tools and software like a route planner and accounting software as these make your life easier. With the growing demand for deliveries, there’s ample upside in starting a delivery business!

Read more: Last-Mile Delivery – Best Optimization Practices in 2023

In This Article

Leave a Reply

Your email address will not be published. Required fields are marked *

Join our newsletter

Get our latest updates, expert articles, guides and much more in your inbox!

    By subscribing, you agree to receive emails from Zeo and to our privacy policy.

    Zeo Blogs

    Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

    Transform Chimney Sweeping with Zeo’s Precision Routing

    Reading Time: 4 minutes Running a chimney-sweeping business is a challenging task. If you are a chimney-sweep business owner, you need a fully customizable

    Enhance Your Electrical Services with Smart Routing Solutions

    Reading Time: 4 minutes One of the biggest challenges electrician businesses face today is satisfying their customers. For electrician companies to ensure great customer

    Streamline Your Plumbing Operations with Advanced Routing

    Reading Time: 5 minutes Today, plumbing is a critical service because of the rise in construction in both residential and commercial sectors. Plumbing opportunities

    Zeo Questionnaire


    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.