Reading Time: 5 minutes

The COVID-19 pandemic has taught us many things, and one such important thing is self-dependence. We have seen in the past few months how the world has changed due to this pandemic. Another important thing to notice is that the COVID-19 crisis has accelerated the number of small businesses and medium businesses to do their own delivery. This shift is majorly due to the local and then national lockdown. Another reason is that consumers were hesitant to shop, eat, and drink in busy towns and cities.

At Zeo Route Planner, we’ve seen an increase in the number of retailers kicking off their own delivery operations. From conversations with our users, over 50% say they’ve changed how they sell to customers. They have either added delivery if they didn’t exist or are focusing more on delivery where it was previously on the back-burner. At the same time, this has just boosted a shift that was already happening. For example, eCommerce’s growth had pushed more SMEs to start a delivery team or begin working with third-party delivery services to reach their customers.

We will look at how delivery software – Zeo Route Planner can ease the burdens of running your own SME deliveries. Zeo Route Planner provides you with features that help you grow your SME, and some of them are:

  • Scale-up the delivery services overnight.
  • Avoid costly third-party delivery services.
  • Embrace a new profitable business model.
  • Reduce costs and payroll expenses.
  • Improve the customer experience.

What small businesses need

How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
Route Planning with Zeo Route Planner

Based on a small survey done with our clients, we have formulated some points which will tell you what the features that small businesses look are. It will help you understand how Zeo Route Planner has fulfilled its customers’ requirements and are always dedicated to providing new features for their clients.

  • Live Route Progress: Back at dispatching HQ, you can always see where your drivers are at a particular time. This means you can inform recipients easily if they call up to ask about their order, and you can handle driver tracking in real-time.
  • Spreadsheet Import: Import a spreadsheet of orders and addresses, and Zeo Route will create the best route for your delivery drivers. No more manual route planning, saving you and your drivers hours every day.
  • Proof-of-Delivery (PoD): Using the Zeo Route Planner delivery app, your drivers can capture photographic or signature proof-of-delivery. This is automatically uploaded into the system, so you know exactly where goods have been left.
  • Recipient Notifications: Give customers status updates with an accurate ETA via SMS or email, and cut down on the hassle of missed deliveries by keeping recipients in the loop.

How Zeo Route has really helped small businesses grow

Let’s see how Zeo Route Planner is helping its customers to achieve their daily target and eventually providing growth to their business.

Scaling up delivery services
How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
Scaling up delivery process with Zeo Route Planner

When your business needs to increase the number of deliveries quickly, your processes will come under inevitable pressure, which is always a challenge to handle. But this is exactly where delivery management software can help save time and money. As lockdown measures came into effect, there was a huge demand for daily essentials products. As the lockdown taught us vocal-for-local, there was a lot of pressure on pharmaceuticals and daily household vendors for delivering the products to the consumers.

These small businesses saw an overnight rise in their sales as many people were placing their orders. Zeo Route Planner helped these businesses to save approximately 5-6 hours per week in route planning. Zeo Route has helped its customers directly track the delivery status and serve their customers better. Zeo Route also provides import through excel and image capture, which helped in the small business’s growth.

Avoiding costly third-party delivery services
How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
Avoiding costly third-party delivery services with Zeo Route Planner

Third-party delivery services will take a large cut out of your margins. For example, food delivery companies like Uber Eats, DoorDash, Postmates, Grubhub, or Deliveroo will snatch somewhere between 30-40% commission on each order. And when you sign up for these services with a third-party courier, you tend to lose control of the customer-facing process if you’re working in retail. So, for many businesses, it makes more sense to run their own deliveries. But this isn’t easy. This is exactly where Zeo Route Planner can help you and your business.

Zeo Route has clients who have a restaurant business. The main issue faced by these customers is routing and planning the delivery. They have to manage their drivers and divide them according to the locality. But now, with Zeo Route Planner, they get the feature to optimize their route so that they can get the best route to deliver all the packages to their customers on time.

Embracing a new business model
How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
Embracing new business model with Zeo Route Planner

Small businesses can also cut out the middleman by using Zeo Route Planner to power their direct-to-consumer (D2C) delivery operations. They can sell via eCommerce directly to the public, rather than wholesaling their goods in bulk to merchants.

Zeo Route Planner has helped many such clients to grow their business to a vast range. It has helped their clients to achieve D2C and getting rid out of the wholesaling market. Our customers informed us that using Google Maps for navigation, Shopify for delivery notes, and text or email for recipient updates, each delivery took 7 minutes. But with Zeo Route Planner, this has been cut to 2 minutes, adding up to over 12.5 hours saved each week.

Improving customer experience
How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
Improving customer experience with Zeo Route Planner

Customer experience is essential in the business field. At Zeo Route, we have always tried to provide the customer experience at top priority, and our app has also taken the customer experience into priority. And when you’re delivering to people at home, the delivery experience is a key part of crafting this customer service. Good business understands what type of experience you want your client to have.

Zeo Route Planner has helped its customer’s design optimized routes and deliver the product how they want to deliver. They can call customers in advance and let them know their package is coming versus just showing up and creating a jarring experience of someone knocking on their door unexpectedly.

Key Functionality for SMEs

How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
SME functions with Zeo Route Planner

Small business owners are increasingly looking at local delivery to serve nearby customers. Still, they also need to streamline processes and help drivers get around town quicker without needing extra hardware beyond their mobile device.

A delivery management solution like Zeo Route Planner will help with route optimization, GPS tracking of drivers, proof-of-delivery, and recipient updates giving your SME access to lots of traditionally reserved functionality a delivery business.

Try it now

How Zeo Route Planner is Helping SMEs Grow, Zeo Route Planner
Download the Zeo Route Planner app

Our motive is to make life easier and comfortable for small and medium businesses. So now you are only one step away to import your excel and start away.

Download the Zeo Route Planner from Play Store

Download the Zeo Route Planner from App Store

In This Article

Leave a Reply

Your email address will not be published. Required fields are marked *

Join our newsletter

Get our latest updates, expert articles, guides and much more in your inbox!

    By subscribing, you agree to receive emails from Zeo and to our privacy policy.

    Zeo Blogs

    Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.

    Transform Chimney Sweeping with Zeo’s Precision Routing

    Reading Time: 4 minutes Running a chimney-sweeping business is a challenging task. If you are a chimney-sweep business owner, you need a fully customizable

    Enhance Your Electrical Services with Smart Routing Solutions

    Reading Time: 4 minutes One of the biggest challenges electrician businesses face today is satisfying their customers. For electrician companies to ensure great customer

    Streamline Your Plumbing Operations with Advanced Routing

    Reading Time: 5 minutes Today, plumbing is a critical service because of the rise in construction in both residential and commercial sectors. Plumbing opportunities

    Zeo Questionnaire


    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.