As the demand for fast and hassle-free deliveries increases, the need for Delivery Management Software does too. However, given the wide range of options available in the market today, choosing the right DMS becomes a hectic task. You must choose a software that will understand your business needs and help it grow. Through this blog, we will highlight the features that you must consider while hunting for the right Delivery Management Software.
Importance of a Delivery Management Software
With a delivery management software, businesses can streamline their delivery processes, automate tasks, and reduce errors. This can lead to faster and more accurate deliveries, reduce costs and improve customer satisfaction. A DMS proves to be an essential tool for businesses that want to improve their delivery operations, reduce costs, and provide better customer service.
How to Choose the Right Delivery Management Software
The true value of any software application is derived from its features and functionalities. Relevant, accessible and easy-to-use features enhance the usability of the software. While choosing the right Delivery Management Software for your needs, you must consider the following features:
- Driver Management
The Delivery Management Software must simplify the driver management process. It should enable you to onboard drivers instantly. Further, you should be able to upload stops, create routes and automatically assign multiple routes to drivers in a single click. The DMS must let you auto-assign stops to drivers as per their availability and shift timings.Related Read: Onboarding Drivers – Get Started the Right Way.
- Hassle-free Route Optimization
Arguably, the most important feature from the business efficiency point of view is route optimization. The better it is, the more you will save on fuel, time and other resources. The Delivery Management Software must provide a hassle-free way to optimize your route after you upload all the delivery stops.
- Seamless Integration
Navigation apps like Waze, Google Maps, Tom Tom Go and more must be able to easily integrate with your DMS. This not only saves you the hassle of switching between apps during your journey but also makes the delivery process easier and faster.
- Real-time Updates
Sharing the driver’s live location, route information and ETA all in a single click with the customers gives them a transparent view of the delivery and improves the overall experience. The Delivery Management Software should also provide live updates to drivers regarding traffic conditions, possible road construction or repair work, and accidents.
- Advance Route Scheduling
Creating delivery and pickup routes in advance can help you improve business efficiency. The DMS should offer advanced planning of delivery and pickup routes and help you better allocate your resources including, vehicles, drivers, and inventory.
Related Read: How to Create Delivery and Pickup Routes in Advance
- Proof of Delivery
Drivers must be able to upload proof of delivery to streamline the delivery process. The Delivery Management Software should allow them to validate the delivery over a signature or a photograph and a delivery note. This can be shared with the fleet managers as well.
- Detail Insights through Reports
You should be able to get detailed reports and summaries of the delivery routes, review order completion, and order status for each route. Further, the DMS should also provide insights into the delivery completion rate, time taken for each delivery and customer ratings for each driver.
- Live Support
The Delivery Management Software should offer live support around the clock to avoid any functional roadblocks. Live support should be able to answer all your queries and understand your requirements better.
Choosing the right Delivery Management Software that best suits your delivery requirements is crucial for improving business efficiency and business outcomes. Moreover, choosing the right delivery management software helps you streamline delivery operations, enhance customer service, and gain a competitive edge in the market. It enables you to deliver goods faster, more accurately, and cost-effectively while maintaining customer satisfaction.
If you are looking for a robust DMS, you must check out Zeo. It helps you plan your routes better and deliver faster. Zeo is a one-stop solution for all your delivery management needs.