Zeo Fleet FAQ

Zeo Route Planner is a cutting-edge route optimization platform tailored for fleet managers. Its primary mission is to streamline the process of organizing and managing delivery routes, thereby reducing the distance and time required to complete a series of stops. By optimizing routes, Zeo aims to enhance efficiency, save time, and potentially lower operational costs for both individual drivers and delivery companies.

• Bulk Address Import and Optimization: Fleet managers can upload a list of addresses or import them via an API, after which Zeo auto-assigns and optimizes the stops for drivers, focusing on minimizing service time or optimizing based on other criteria like load or vehicle capacity.
• Integration Capabilities: Zeo integrates seamlessly with platforms like Shopify, WooCommerce, and Zapier, streamlining the management of orders and enhancing operational efficiency.
• Live Location Tracking for Owners and Customers: Both fleet managers and customers benefit from the ability to track drivers’ live locations, ensuring all parties are updated in real time about the progress of deliveries.
• Skill-Based Assignment: The platform can assign stops based on the specific skills of drivers, making it ideal for service-oriented businesses in addition to delivery operations.
• Automatic Route Creation: With advanced algorithms, Zeo automatically creates and optimizes routes based on the imported or inputted addresses, simplifying the route planning process.
• Proof of Delivery for Fleet: Similar to the individual driver app, the fleet platform supports proof of delivery, ensuring consistency and reliability across all deliveries. Zeo also provides a report with the POD assets

The Zeo Route Planner fleet platform is updated regularly to ensure they remain current with the latest technology, features, and improvements. Updates are typically rolled out periodically, with the frequency depending on the nature of the enhancements and user feedback.

Zeo Fleet Platform is an innovative route optimization platform, designed with the specific needs of delivery drivers and fleet managers in mind, to streamline and enhance the efficiency of their delivery operations. Here’s a closer look at how Zeo works, with a focus on the features you’re interested in:

• Comprehensive Integration: The platform seamlessly integrates with Shopify, WooCommerce, and Zapier, automating the import and management of orders and optimizing operational workflows.
• Live Location Tracking: Fleet managers, as well as customers, can track the live location of drivers, offering enhanced visibility and communication throughout the delivery process.
• Automatic Route Creation and Optimization: With the ability to upload addresses in bulk or via API, the platform automatically assigns and optimizes routes, considering factors like overall service time, load, or vehicle capacity.
• Skill-Based Assignment: Tailoring to the diverse needs of service and delivery operations, stops can be assigned based on specific driver skills, ensuring the right person handles each task.
• Proof of Delivery for All: Similar to the individual driver app, the fleet platform also supports proof of delivery, aligning both systems for a unified and efficient operational approach.

Zeo Route Planner stands out by offering fleet managers a dynamic and flexible solution for managing delivery routes. With features like live location tracking, comprehensive integration capabilities, automatic route optimization, and proof of delivery, Zeo aims to not just meet but exceed the operational requirements of modern delivery services, making it an invaluable tool in reducing costs and enhancing delivery efficiency.

Zeo Fleet is used by more than 300000 drivers in over 150 countries. Alongwith this, Zeo does support multiple languages. Currently Zeo Fleet Planner supports more than 100 languages and is planning expand for more languages as well.

To change language, follow the below steps:

• Login to the dashboard of zeo fleet platform.
• Click on user icon present in bottom left corner. Navigate to preferences and click on language and select required language from the drop down menu.

The list of languages presented includes:

• English – en
• Spanish (Español) – es
• Italian (Italiano) – it
• French (Français) – fr
• German (Deutsche) – de
• Portuguese (Português) – pt
• Melay (Bahasa Melayu) – ms
• Arabic (عربي) – ar
• Bahasa Indonesia – in
• Chinese (Simplified) (简体中文) – cn
• Chinese (Traditional) (中國傳統的) – tw
• Japanese (日本人) – ja
• Turkish (Türk) – tr
• Philippines (Philipino) – fil
• Kannada (ಕನ್ನಡ) – kn
• Malayalam (മലയാളം) – ml
• Tamil (തമിഴ്) – ta
• Hindi (हिन्दी) – hi
• Bengali (বাংলা) – bn
• Korean (한국인) – ko
• Greek (Ελληνικά) – el
• Hebrew (עִברִית) – iw
• Polish (Polskie) – pl
• Russian (русский) – ru
• Romanian (Română) – ro
• Dutch (Nederlands) – nl
• Norwegian (norsk) – nn
• Icelandic (Íslenska) – is
• Danish (dansk) – da
• Swedish (svenska) – sv
• Finnish (Suomalainen) – fi
• Maltese (Malti) – mt
• Slovenian (Slovenščina) – sl
• Estonian (Eestlane) – et
• Lithuanian (Lietuvis) – lt
• Slovak (Slovák) – sk
• Latvian (Latvietis) – lv
• Hungarian (Magyar) – hu
• Croatian (Hrvatski) – hr
• Bulgarian (български) – bg
• Thai (ไทย) – th
• Serbian (Српски) – sr
• Bosnian (Bosanski) – bs
• Afrikaans (Afrikaans) – af
• Albanian (Shqiptare) – sq
• Ukrainian (Український) – uk
• Vietnamese (Tiếng Việt) – vi
• Georgian (ქართველი) – ka”

Method 1:

• In order to download the route report for a particular route, Go to the dashboard, here the user can see his route
• click on these three dots option visibl
• A new pop up will appear with multiple options, Click on download option and then select the format of the file in which you would like the report in.
• You can get data in 3 formats, excel, csv and pd
• Select any of the thre
• The file will be downloaded and sent on registered Email-Id User will be able to see the report.

Method 2:

• Go to the route tab from taskbar, Search for the route either by manually scrolling or with the help of route titl
• Once found, click on the three dots right next to route Click on download option and then select the format of the file in which you would like the report in.
• You can get data in 3 formats, excel, csv and pd
• Select any of the thre
• The file will be downloaded and sent on registered Email-Id You will be able to see the report.

You can contact the customer care to get the API key. To contact customer care, do the following:

• Login to the dashboard, navigate to the chat with us option, click on it and then you will see a pop-up menu where you can type your message
• User can ask for the API key and the customer support team will typically get back to you within 30 minutes.

General Product Information

• To reassign route to another driver, navigate to dashboard, User can see their route
• Click on the three dots option, a pop up will appear consisting of multiple options.
• Then click on Re assign driver option, all the drivers available to the user will be visible to him now.
• click on the new driver and select assign. The new driver will be assigned for the route

• Navigate to plants and payments in taskbar, click on buy more seats and then a new menu will appear.
• Add the required number of drivers here and then select the required plan
• Zeo offers 3 plans for the customers on the fleet platform, A monthly plan, A quarterly plan and an yearly plan. Each plan has different cost and duration.
• Then user can enter the card details and secure for payment.
• Once the transaction is complete, the driver seats will be added to the user’s account.

Yes, you can download the daily report at Zeo to get a daily analysis report which can provide details about all the routes and their status for the day.

Follow the below steps:

• In order to download the daily report, log into the dashboard, navigate to this user icon and select preferences.
• Navigate to the option of daily report and select the day for which you would like the daily report, click on okay.
• Click on get report, and this will download the report for you and send it to your email.

• Navigate to the Settings section of the fleet platform. The Vehicles option is available in the settings.
• From there, you can add, edit and delete all the vehicles available To edit the vehicle, click on the Vehicle
• Vehicle data change is possible by providing the below vehicle details:
  • Vehicle Name:(Mandatory) This helps in identifying the correct vehicle at the time of assigning the vehicle to the driver for a route, If you have two cars, you can easily differentiate two cars on the basis of their names.
  • Vehicle Type-Car/Truck/Bike/Scooter (Optional): This also helps at the time of assigning the vehicle to the driver for a route For a small parcel delivery, you would not wish to assign a truck. This is also useful when the route planner will witness routes having some restrictions on the basis of vehicle type So if you specify vehicle type, The route planner will be able to account for that and create a suitable route for that.
  • Vehicle Number: (Optional) This helps in identifying the correct vehicle at the time of assigning the vehicle to the driver for a route, If you have many cars, you can easily differentiate two cars on the basis of their number.
  • Maximum Capacity of vehicle: (Optional)Total mass/weight in kg/lbs of goods that the vehicle can carry. This is essential to understand how many parcels can be carried by the Vehicle. Please note that this feature will work only when individual parcel’s capacity is mentioned, stops will be optimised accordingly.
  • Maximum Volume of vehicle: (Optional)Total volume in cubic metre of the Vehicle This is useful to understand how many parcels can fit in the Vehicle Please note that this feature will work only when individual parcel’s volume is mentioned, stops will be optimised accordingly.
  • Maximum Distance the vehicle can travel: (Optional)The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage of the vehicle and affordability on the route
  • Monthly cost of using the vehicle: (Optional)This refers to the fixed cost of operating the vehicle on monthly basis.

  These settings will help in optimizing routes based on your fleet’s capabilities and requirements.

  • Margin Capacity: (Optional)The capacity in % of the total capacity that can be successfully utilised for parcel placement within the Vehicle
  • Margin Volume:(Optional)The volume in % of the total volume that can be successfully utilised for parcel placement within the Vehicle

• Go to the dashboard, navigate to the users icon, click on preferences.
• Navigate to skills, click on the skill you wish to edit and then you can edit the skill.
• It will get updated to the list of skills and this you can allot to your drivers.

Prepare Your Spreadsheet: You can access the Sample file from the import store page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as mandatory field mandatory details are the details that have to be filled necessarily to implement route optimisation.

Apart from these details, Zeo lets the user enter the following details:

• Address(Mandatory): This is the proper address which will taken as a stop in the route You need to specify the entire address here.
• City, State, Country(Optional): These field helps in making the route navigation convenient and effective
• Pincode, Area Code(Optional): These field helps in making the route navigation more accurate.
• Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
• Location Name(Optional): This is a nickname which you can provide which will be used when you will add a driver and choose a store from an entire list for the driver.
• Access the Import Feature: This option is available on the settings, select stores->upload stores. You can upload the input file from system, google drive and you can manually add the stops also. In the manual option, you follow the same procedure but instead of creating a separate file and uploading, you can enter the all necessary stop details there itself
• Select Your Spreadsheet: Click on the import option and select the spreadsheet file from your computer or device The file format can be CSV, XLS, XLSX, TSV, .TXT .KML.
• Map Your Data: you’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as address, city, country, location name etc
• Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You have the opportunity to edit or adjust any details as needed
• Complete the Import: Once everything is verified, complete the import process. Your stores will be added to your route planning list within Zeo.

Assigning stores becomes crucial for drivers who operate from certain warehouses and have a constant start location.
Once a store is assigned, it is decided that the driver’s starting location has been fixed and you can use the same while creating a route

• To assign stores to drivers navigate to drivers in taskbar and click on the driver you would like to assign the stores to.
• A new menu will pop up consisting of driver details. go to store option and click on the drop down option.
• select the store you would like to assign to this particular driver click on save and the store is allotted to this driver

• Login to the dasboard. Navigate to drivers option in the taskbar.
• Click on the driver whose details you would like to edit. Now you can edit the required details.
• The details of the driver include Name, Phone number, Vehicle, Skills, Start and End time, Break Time and store location.
• Once completed, click on save The details are now update
• You can do this for the remaining drivers.

The auto-optimized routes are created between the drivers dividing the stops equally. If the user doesn’t want to divide stops among drivers on the on the basis of number of stops but the actual distance travelled by his drivers, Min Vehicle option can be used This way, the actual distance travelled overall will help the user save on fuel and cost.

To do so, follow the steps:

• In order to use this feature, It is important to add the stops to Zeo. To know how to add stops to Zeo, Refer: How to import stops from Excel
• Navigate to the dashboard and click on Stops tab Here you will find the uploaded stops.
• Select the required stops by ticking the checkbox to the right of each stop, click on select All checkbox if you wish to select all the stops.
• click on Auto-Optimize option. A new menu will appear. Click on the drivers whom you would like to assign the stops to. Click on Assign Driver.
• A new menu appears showing the route details regarding the routes allocation to each driver, Now select the Advanced Options on the top right corner and select checkbox Min Vehicle
• .Verify the details of the drivers and click on Save and Optimize

• Click on Plans and payment in taskbar. Click on assign seats to drivers.
• Here you can cancel seats to drivers by clicking to the three dots to the right of any assigned seat and selecting Cancel Seats option
• And then you can click on update subscription. This will cancel the seat for the selected driver.

Adding customer details in stops ensures accurate deliveries and enables effective customer communication for better service and route optimization.

To add customer details to stops, follow the below steps:

• Create Route by adding all the stops. To do so, go to to the + icon in taskbar to create route You can add stops either manually or by importing them. To know how to import stops in a route, refer How to import stops from Excel. Once stops are added for a route, click on it to see the stop details. A new drop down appears which consist of many information including customer details.
• You can see and provide the customer details which include
  • Customer Name: The customer name essential to address the customer and if the customer wants to contact the customer. It is also essential while creating customized location sharing message which will have the name of the customer.
  • Phone number: This field is essential to contact the once at the time of delivery and pickup and at the time of sharing live location, the message will be sent directly to the customer’s phone number. The phone number is to be provided without the country code
  • Email. This field is essential at the time of sharing live location, it will be sent to the customer’s email and phone number.

• To share the live location of the drivers with the customer, navigate to dashboard, Fleet owners can see their route
• Click on the three dots option, a pop up will appear consisting of multiple options.
• Then click on send live location option, the drivers’ live location will be shared to the customer.

To create a route in advance and you have to provide a future start date to the route.
Start date and time is the moment when the driver will start the route, follow the below steps to create a route in advance:

1. Go to the create route option in taskbar.
2. Provide the route name and assign driver. Once done you would have to give the route future start date and time along with other route details
3. Provide the future start date and time and similar to start date and time, End date and time is the moment when the driver is supposed to finish the route.
4. After providing the rest of the details of the route, you will create a route for future in advance.

1. In order to copy a route you have created after creating the route, Go to dashboard and select the route in the routes tab
2. You can click on the three dots available as options on the screen and then select copy route.
3. A pop up will appear where you select the driver, route name and the route date.
4. Then click on copy route so the route is now copied
5. Now this option will replicate the entire route with its stops and user can reuse it by assigning to any driver on any date.

1. Prepare Your Spreadsheet: You are required to fill the following detail:
2. Skills-(Mandatory)- Here you would have to provide the skills that you wish to upload in Zeo.
3. Email-(Optional)- Here you will upload the list of emails of drivers which you wish to associate with the skills added.
4. Access the Import Feature: This option is available on the skills page in settings, upload skills. You can upload the input file from system, google drive and you can provide your google sheet link/url. Do make your Accessibility permission for sheet enabled. You can also manual add feature to add all the entries in the upload skills option.
5. Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You have the opportunity to edit or adjust any details as needed.
6. Complete the Import: Once everything is verified, complete the import process. Your skills will be added to your skills list within Zeo.

You can add your company details in Zeo branding section, so that whenever customer accesses the live location, your company’s name, logo and welcome message will be visible to them along with the map. To do so, follow below steps:

1. Go to settings from User icon and select Branding option. Now you will see all the options that you can use in branding your company details over Zeo. These include:

a. Company Logo: add your company’s logo here and this will be visible on top left corner of the live tracking map for customers.

b. Company Name: add your company’s name here and this will be visible on bottom of the live tracking map for customers.

c. Sharing Message: Here you can provide a greetings message that the customer will receive as a message alongside the tracker link.

1. Go to the dashboard and on the top left corner, you will see a calendar icon on top left corner, click on it and select the appropriate date. This date can be in the past and in future.
2. Once the date is selected, you will see all the routes created for the specific date.

To make a customized report template with specific fields and get reports of those details only, You can use “Report Configuration” feature. To use this feature, Follow below steps:

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to”Report Configuration” option, click on it.
3. A new menu appears, consisting of many details that you can select for your routes.
4. Select all the details that you would want in your details. You can do it by first clicking on “Clear Selection” that would clear all the checkboxes and then select only certain entities that you want.
5. Once selected, click on “Apply” and then all the reports generated will have the selected details.

In order to generate a report for any specific timeline in Zeo, You can use the Bulk Report feature.
Follow below details:

1. Log into the dashboard, navigate to the user icon and select preferences.
2. Navigate to the option of daily report and you will see the bulk report section.
   Here you need to provide the below details:
   1. Select Days: (Mandatory)There are two ways to select dates, one way is to select from the options already given. These are Last 3 days report, 7 days report, 15 days report etc. The other way is to specify the dates within which you wish to generate the report.
   2. Select Driver: (Mandatory)Select the driver for which you wish to generate report. This is a drop down menu that will show all the drivers available. To know how to add driver, Refer How to add drivers manually.
3. Click on “get report” and this will download the report for you directly and send a mail with the report as well. You will get a report with details within the selected timeline. If you wish to customize fields in you report, refer How to set a specific report pattern such that all the reports generated through Zeo will have a certain selected details.

Zeo Route Planner offers versatile functionalities that extend well beyond traditional delivery operations. Its comprehensive features are designed to support efficient route planning and management across a diverse array of industries, making it an invaluable tool for various professionals and organizations seeking to optimize their operations.

Here’s how Zeo can be applied to various sectors:

• Services Industry: Businesses providing home services, repairs, maintenance, lawn care, and snow plowing can leverage Zeo to efficiently plan routes for their service technicians. By considering both the location of service calls and the specific skills of technicians, Zeo helps in optimizing daily schedules to maximize productivity.
• Sales and Field Service: Sales professionals and field service representatives benefit from Zeo by efficiently planning their visits to multiple clients or locations. This ensures they can cover more ground and meet with as many clients as possible, optimizing their time and increasing opportunities for sales or service delivery.
• Healthcare and Social Care: Healthcare providers and social care workers offering home visits can use Zeo for timely and efficient care delivery. Optimized routes help in managing schedules better, ensuring patients or clients receive the care they need promptly.
• Public Sector and Non-Profit Organizations: For those involved in community services, such as meal delivery programs for the elderly, home care services, or even community maintenance services, Zeo’s route optimization features enable them to serve more individuals effectively, enhancing community support and outreach efforts.

By including specialized industries like lawn maintenance and snow plowing, Zeo demonstrates its adaptability and utility in meeting the unique challenges of various service-oriented tasks, ensuring that regardless of the industry, professionals can count on Zeo to streamline their route planning and management processes. Whether you’re managing a small team or a large fleet, Zeo provides the tools you need to optimize your operations and deliver exceptional service.

Zeo Route Planner is designed for drivers and fleet managers. It supports a wide range of applications, including those in logistics, e-commerce, food delivery, and home services, catering to professionals and businesses that require efficient and optimized route planning for their operations.

Yes, Zeo can be used for both individual and fleet management purposes. The Zeo Route Planner app is aimed at individual drivers who need to serve multiple stops efficiently, while the Zeo Fleet Platform is designed for fleet managers handling multiple drivers, offering solutions to optimize routes and manage deliveries on a larger scale.

Yes, Zeo Route Planner offers eco-friendly routing options that prioritize routes to minimize fuel consumption and reduce carbon emissions. By optimizing routes for efficiency, Zeo helps businesses reduce their environmental impact.

Route optimization platforms like Zeo inherently contribute to sustainability by optimizing routes to reduce travel distance and time, which can lead to lower fuel consumption and, consequently, reduced emissions.

Zeo Route Planner is a versatile tool that caters to a wide range of industries, each with its unique challenges and requirements. While Zeo is fundamentally designed to optimize routes for various purposes, its application extends far beyond general delivery tasks.

Here’s how Zeo can be specifically adapted to meet the needs of the healthcare, retail, and food delivery sectors:
Healthcare: In the healthcare sector, where time is often of the essence, Zeo shines with features designed to prioritize critical deliveries and patient visits:

• Priority Routing: Zeo helps ensure that urgent deliveries, such as essential medications or medical equipment, are routed to take the fastest possible paths.
• Time Slot Scheduling: The platform supports detailed scheduling, allowing healthcare providers to set precise visitation times for home healthcare services, balancing efficiency with patient needs.

Retail
The retail industry, from e-commerce giants to local brick-and-mortar stores, requires dynamic route planning to manage deliveries and stock efficiently:

• Same-Day Delivery Routes: Zeo optimizes delivery routes to support same-day delivery options, a key factor in enhancing customer satisfaction and staying competitive.
• Bulk Delivery Planning: For retail outlets needing regular stock replenishment, Zeo can optimize bulk delivery routes considering factors like vehicle capacity and optimal unloading times.
• Return Management: Zeo facilitates the efficient handling of customer returns, integrating return pickups into regular delivery routes for seamless operation.

Food Delivery
For the bustling food delivery industry, where speed and efficiency directly impact customer satisfaction, Zeo provides essential tools for success:

• Dynamic Route Adjustment: The platform allows for real-time adjustments to delivery routes, taking into account current order pickups and customer delivery windows.
• Multi-Stop Coordination: Zeo enables the efficient planning of deliveries from multiple restaurants or to various customers in close proximity, ensuring time-efficient routes.
• Customer Communication Features: With Zeo, drivers can keep customers informed about their expected delivery times through real-time updates, enhancing the overall service experience.

Logistics and Courier Services

• Efficient Load Planning: Maximizes vehicle capacity utilization for cost-effective shipping.
• Route Flexibility: Adapts to unexpected changes in delivery schedules or routes, maintaining service reliability.

Emergency Services

• Rapid Response Routing: Prioritizes routes for emergency vehicles to minimize response times.
• Incident Reporting: Allows for real-time updates on route conditions, ensuring the fastest possible access to incident sites.

Waste Management

• Optimized Collection Routes: Streamlines garbage and recycling pickup routes for efficiency and reduced environmental impact.
• Schedule Adaptability: Adjusts to varying pickup volumes and frequencies, maintaining operational efficiency. By expanding its tailored solutions across these diverse sectors, Zeo not only addresses specific industry challenges but also enhances service quality and customer satisfaction. The platform’s versatility and adaptive capabilities make it an invaluable asset, driving operational optimizations and fostering advancements across a broad spectrum of industries.

Home Service And Maintainence

• Application: Benefits plumbers, electricians, HVAC technicians, and home cleaning services by optimizing travel routes between service calls.
• Benefits: Maximizes the number of service calls completed per day, reduces travel time and costs, and improves response times for emergency services.

Real Estate and Field Sales

• Application: Helps real estate agents and sales representatives plan optimal routes for property showings or sales meetings across different locations.
• Benefits: Maximizes the number of client meetings or property showings per day, reduces travel time, and improves client service quality.

Yes, Zeo Route Planner can be customized to meet the needs of large enterprise solutions. It offers flexible customization options, allowing businesses to tailor the platform to their specific requirements, workflows, and scale of operations.

Zeo employs redundant infrastructure, load balancing, and continuous monitoring to ensure high availability and reliability of its services. Additionally, Zeo invests in robust server architecture and disaster recovery strategies to minimize downtime and ensure uninterrupted service.

Zeo Route Planner incorporates various security features to protect user data, including encryption, authentication, authorization controls, regular security updates, and compliance with industry security standards.

Zeo Route Planner is designed with flexibility in mind, understanding that delivery drivers and fleet managers often operate in varying conditions, including areas with limited internet connectivity.

Here’s how Zeo caters to these scenarios:

For the initial setup of routes, an internet connection is essential. This connectivity enables Zeo to access the latest data and utilize its powerful route optimization algorithms to plan the most efficient paths for your deliveries. Once the routes are generated, the Zeo mobile app shines in its ability to support drivers on the move, even when they find themselves in areas where internet service is spotty or unavailable.

However, it’s important to note that while drivers can operate offline to complete their routes, real-time updates and communications with fleet managers might be temporarily paused until a connection is re-established. Fleet managers won’t receive live updates in areas of poor connectivity, but rest assured, the driver can still follow the optimized route and complete their deliveries as planned.

Once the driver returns to an area with internet connectivity, the app can sync up, updating the status of completed deliveries and allowing fleet managers to receive the latest information. This approach ensures that Zeo remains a practical and reliable tool for delivery operations, bridging the gap between the need for advanced route optimization and the realities of varying internet accessibility.

Zeo Route Planner stands out in several specific areas compared to its main competitors:

• Advanced Route Optimization: Zeo’s algorithms are designed to account for a wide range of variables including traffic patterns, vehicle capacity, delivery time windows, and driver breaks. This results in highly efficient routes that save time and fuel, a capability that often surpasses simpler optimization solutions offered by some competitors.
• Seamless Integration with Navigation Tools: Zeo uniquely offers seamless integrations with all popular navigation tools, including Waze, TomTom, Google Maps, and others. This flexibility allows drivers to choose their preferred navigation system for the best on-road experience, a feature that many competitors do not provide.
• Dynamic Address Addition and Deletion: Zeo supports the dynamic addition and deletion of addresses directly on the route without needing to restart the optimization process. This flexibility is particularly beneficial for industries requiring real-time adjustments, setting Zeo apart from platforms with less dynamic rerouting capabilities.
• Comprehensive Proof of Delivery Options: Zeo offers robust proof of delivery features, including signatures, photos, and notes, directly through its mobile app. This comprehensive approach ensures accountability and transparency in delivery operations, offering more detailed proof of delivery options than some competitors.
• Customizable Solutions Across Industries: Zeo’s platform is highly customizable, catering to a wide range of industries with specific needs, such as retail, healthcare, logistics, and more. This contrasts with some competitors that offer a one-size-fits-all approach, not tailored to the unique demands of different sectors.
• Exceptional Customer Support: Zeo prides itself on providing exceptional customer support, with rapid response times and dedicated assistance. This level of support is a significant differentiator, ensuring users can resolve issues quickly and benefit from a smooth, efficient service.
• Continuous Innovation and Updates: Zeo regularly updates its platform with new features and improvements based on customer feedback and technological advancements. This commitment to innovation ensures that Zeo remains at the forefront of route optimization technology, often introducing new capabilities ahead of its competitors.
• Robust Security Measures: With advanced encryption and data protection practices, Zeo ensures user data’s security and privacy, making it a trusted choice for businesses concerned about information security. This focus on security is more pronounced in Zeo’s offerings compared to some competitors who may not prioritize this aspect as highly.

For a detailed comparison of Zeo Route Planner against specific competitors, highlighting these and other differentiators, visit Zeo’s comparison page-
https://zeorouteplanner.com/fleet-comparison/ , https://zeorouteplanner.com/comparison, https://zeorouteplanner.com/zeo-vs-road-warrior, https://zeorouteplanner.com/zeo-vs-gps-route-planner/, https://zeorouteplanner.com/zeo-vs-route-4-me/, https://zeorouteplanner.com/zeo-vs-optimo/, https://zeorouteplanner.com/zeo-vs-onfleet/.”

Zeo Route Planner is used by more than 300000 drivers in over 150 countries. Alongwith this, Zeo does support multiple languages. Currently Zeo supports more than 100 languages and is planning expand for more languages as well.

The available languages are mentioned below:

• English – en
• Spanish (Español) – es
• Italian (Italiano) – it
• French (Français) – fr
• German (Deutsche) – de
• Portuguese (Português) – pt
• Melay (Bahasa Melayu) – ms
• Arabic (عربي) – ar
• Bahasa Indonesia – in
• Chinese (Simplified) (简体中文) – cn
• Chinese (Traditional) (中國傳統的) – tw
• Japanese (日本人) – ja
• Turkish (Türk) – tr
• Philippines (Philipino) – fil
• Kannada (ಕನ್ನಡ) – kn
• Malayalam (മലയാളം) – ml
• Tamil (തമിഴ്) – ta
• Hindi (हिन्दी) – hi
• Bengali (বাংলা) – bn
• Korean (한국인) – ko
• Greek (Ελληνικά) – el
• Hebrew (עִברִית) – iw
• Polish (Polskie) – pl
• Russian (русский) – ru
• Romanian (Română) – ro
• Dutch (Nederlands) – nl
• Norwegian (norsk) – nn
• Icelandic (Íslenska) – is
• Danish (dansk) – da
• Swedish (svenska) – sv
• Finnish (Suomalainen) – fi
• Maltese (Malti) – mt
• Slovenian (Slovenščina) – sl
• Estonian (Eestlane) – et
• Lithuanian (Lietuvis) – lt
• Slovak (Slovák) – sk
• Latvian (Latvietis) – lv
• Hungarian (Magyar) – hu
• Croatian (Hrvatski) – hr
• Bulgarian (български) – bg
• Thai (ไทย) – th
• Serbian (Српски) – sr
• Bosnian (Bosanski) – bs
• Afrikaans (Afrikaans) – af
• Albanian (Shqiptare) – sq
• Ukrainian (Український) – uk
• Vietnamese (Tiếng Việt) – vi
• Georgian (ქართველი) – ka”

Zeo provides you a feature with which you can easily rearrange and edit your stops once added without actually using drag and drop.
To do this follow the below steps:

1. Create a route and add all the stops in the route. To know how to add stops, refer How to import stops from Excel
2. Once the stops are added, you will see the list of all stops that are added, To rearrange the stops, you will see a button right on the left of the stop number. Click on it.
3. A pop up menu will appear showing the Current position of the stop in the list and if you wish to update it, A drop down will be present right next to the Current position text area. Click on it.
4. Now you can place this stop at any place in the list of stops by selecting the new index from the drop down.
5. Once the arrangement is done, Click on “Navigate as added” to create a route of stops in selected order. Now your desired route will be create with all the stops set sequentially in the updated order.

Yes, you can go to the route details in the dashboard and check how many stops were success and how many were failure.
Follow the below steps:

1. Go to the dashboard and see all the routes for the day. Select the date of the route through the calendar on top left corner and select appropriate route.
2. Select the route and you will see the route details along with stops for the route.
3. Within each delivery stop, you will be able to see the stop completion information. If the stop has been covered by the driver, you will see if the stop was success or failure.
4. If a stop was failure, you will also be able to see reason(if any) right next to failure message.

Yes, you can go to the route details in the dashboard and check if parcel is successfully delivered to the customer or not. Follow the below steps:

1. Go to the dashboard and see all the routes for the day.
2. Select the route and you will see the route details along with stops for the route.
3. Within each delivery stop, you will be able to see if the parcels have been successfully delivered to the customers or not.
4. You will also be able to see the proof of delivery if enabled. To know more about proof of delivery, refer: How do we make sure that a Proof is collected at the time of delivery to get an added layer of delivery confirmation from the customer?

You can track your driver on-route, All you have do is, go to the Dashboard, You will be able to see all the routes created for the day, Here you can select your route. You will be able to see the route map and the driver assigned to the route.

Right next to the driver name, you will see a coloured light. This light will be either green or grey.

• Green: The driver is currently online or using the app in last 15 minutes, by clicking the map option right next to it, you can access the exact location of driver. You will be able to see whether the driver is on correct route and whether they are moving or not. This way you will be able to track your driver.
• Orange: If driver has been active in the last 24 hours,
• Grey: The driver has not used the app in last 24 hours. You can still track the last recorded location of the driver by clicking on the map option.

Go to the dashboard and look for the bell icon on top right corner of the screen.
Click on it and here you will be able to see all the notifications.
These notifications will involve following things:

1. Information about your account like payment, activation etc.
2. Active route details: These include all the information about the drivers on-route, the stops they have covered, success/failure of stops and the moment the route is finished. All the notifications will also have the time of event occurence with them.

1. Go to the dashboard. you will find an option of “Schedule Demo” on top right corner.
2. Click on the option and and provide the availability date and time.
3. You would also have to provide details which include, Name, email, phone no, number of drivers and company name.
4. Once the details are filled, click on schedule event and the team will contact you accordingly.

1. click on global search from taskbar, A new menu will appear.
2. On the same page, click on “Select Search By” option and a new drop down menu will appear. Select address.
3. Provide the rest of the details on the page which include Date and stop name which you are looking for. Click on Search button.
4. Now the details of the stop and route will appear on the screen which the user can utilise for any future planning or checking the status of the delivery.

1. Once you open the ZEO Route Planner website, in the bottom right corner you will see English as the default language. You will also see a small arrow right next to the language.
2. Click on this small arrow, you will get a dialog box opening where the list of languages are present in which the platform can be used.
3. So you can select the required language and it will automatically be loaded in that particular language.

• Go to the dashboard, navigate to the users icon, click on settings.
• Navigate to stores, click on the add store option. A new menu will appear where you will have to add store location.
• You will have to provide the store address here. Apart from address of store, user can also provide store details which include:
  • Location Name(Optional): This is a nickname which you can provide which will be used when you will add a driver and choose a store from an entire list for the driver.
  • Area code(optional). These field helps in making the route navigation convenient and effective
  • Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
  • Delivery Zones: Once enabled, user can specify the geographic areas on the map around the store which would be serviceable To do this, use the map and click on the cursor option right above the map, Now you can set any coordinate as a corner point and create a closed boundary. This boundary will servicing range for the store.
• Once added, click on save option and a new stop is added.

To chat with drivers, look for Chat With Drivers option in taskbar. Here you will see the list of all the drivers and you can chat with them seamlessly. You can also send attachments in the chat if necessary. Drivers will get these messages in their zeo application.

To add drivers quickly and all at once in Zeo, create a spreadsheet with the below mentioned parameters and follow the steps to upload the spreadsheet on Zeo.

• Prepare Your Spreadsheet: Zeo lets the user enter the following details:
  • Name(Optional): Here you have to provide the name of driver. This name will be visible to the customer at the time location tracking Having a name provided for a driver will also help in avoiding any confusion while assigning a route to the driver along with the email-id
  • Emails(Mandatory): This field identifies the driver and help the manager connect to the driver on Zeo’s driver app.
  • Phone Number: (Optional) This field will help you to share the contact details of driver during delivery tracking
  • Store Location: (Optional)The place where the warehouse/operational store is located for the driver. This is a drop down menu consisting of all the stores. If you wish to add new stores, refer How to add stores
  • Skills (Optional) This helps you understand the specialization of the driver so that when a new route is created for a task that a only specific driver can complete, You can easily assign him on the route This is a drop down menu consisting of all the stores. If you wish to add new skills, refer How to define different skills/job types for drivers on Zeo?
  • Access the Import Feature: This option is available on the drivers page, upload drivers. You can upload the input file from system, google drive and you can provide your google sheet link/url. Do make your Accessibility permission for sheet enable
  • You can also manually add all the driver details on the same page by accessing the upload manually feature
  • Map Your Data: you’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as name, phone number, skills, email etc
  • Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You may have the opportunity to edit or adjust any details as needed
  • Complete the Import: Once everything is verified, complete the import process. Your drivers will be added to your route planning list within Zeo.

• Access the Import Feature: This option is available on the dashboard, select stops->upload stops. You can upload the input file from system, google drive and you can manually add the stops also. In the manual option, you follow the same procedure but instead of creating a separate file and uploading,you can enter all necessary stop details there itself
• Prepare Your Spreadsheet: You can access the Sample file from the import stops page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as mandatory field mandatory details are the details that have to be filled necessarily to implement route optimisation. Apart from these details,
  Zeo lets the user enter the following details:
  • Address(Mandatory) : This is the proper address which will taken as a stop in the route You need to specify the entire address here.
  • City, State, Country(Optional): These field helps in making the route navigation more accurate.
  • Street & House Number(Optional): These field helps in making the route navigation convenient and effective
  • Pincode, Area Code(Optional): These field helps in making the route navigation convenient and effective
  • Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
  • Driver name to be assigned (Optional): Each stop needs to have driver who will complete the route, Once a route is created, the driver will get a notification to start the route To know how to add a driver, refer How to add drivers manually
  • Stop start time, end time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
  • Customer details like Customer Name, Phone Number, Email-Id Phone number has to be provided without the country code

  The country code can be changed in the preferences section in settings separately. To change country code, refer How to change the country code

All the customer details provided are utilised to contact the customer. The live location of the driver will be sent to the customer phone number and email address.

• Parcel details like parcel weight, volume, dimensions, Parcel count. These parcel details are essential for the fleet manager to understand which vehicle to use and if the vehicle is able to accomodate all the parcels. To know how to provide vehicle capacity and dimensions, refer How to add vehicles in the fleet.

Skills refer to specific capabilities or qualifications that drivers possess, which are relevant to the types of services they provid

• To assign vehicles to drivers navigate to drivers in taskbar and click on the driver you would like to assign the vehicle to.
• A new menu will pop up consisting of driver details. go to vehicle option and click on the drop down option.
• select the vehicle you would like to assign to this particular driver click on save and the vehicle is allotted to this driver.

• Navigate to the Settings section of the fleet platform. The Vehicles option is available in the settings.
• From there, you can add, edit and delete all the vehicles available
• Vehicle addition is possible by providing the below vehicle details:
  • Vehicle Name:(Mandatory) This helps in identifying the correct vehicle at the time of assigning the vehicle to the driver for a route, If you have two cars, you can easily differentiate two cars on the basis of their names.
  • Vehicle Type-Car/Truck/Bike/Scooter (Optional): This also helps at the time of assigning the vehicle to the driver for a route For a small parcel delivery, you would not wish to assign a truck. This is also useful when the route planner will witness routes having some restrictions on the basis of vehicle type So if you specify vehicle type, The route planner will be able to account for that and create a suitable route for that. By default, the vehicle type selected in A car.
  • Vehicle Number: (Optional) This helps in identifying the correct vehicle at the time of assigning the vehicle to the driver for a route, If you have many cars, you can easily differentiate two cars on the basis of their number.
  • Maximum Capacity of vehicle: (Optional)Total mass/weight in kg/lbs of goods that the vehicle can carry. This is essential to understand how many parcels can be carried by the Vehicle

  Please note that this feature will work only when individual parcel’s capacity is mentioned, stops will be optimised accordingly.

• Maximum Volume of vehicle: (Optional)Total volume in cubic metre of the Vehicle

This is useful to know how many parcels can fit in the Vehicle

Please note that this feature will work only when individual parcel’s volume is mentioned, stops will be optimised accordingly.

• Maximum Distance the vehicle can travel: (Optional)The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage of the vehicle and affordability on the route
• Monthly cost of using the vehicle: (Optional)This refers to the fixed cost of operating the vehicle on monthly basis.

These settings will help in optimizing routes based on your fleet’s capabilities and requirements.

• Margin Capacity: (Optional)The capacity in % of the total capacity that can be successfully utilised for parcel placement within the Vehicle
• Margin Volume:(Optional)The volume in % of the total volume that can be successfully utilised for parcel placement within the Vehicle

• Click on drivers icon on the Zeo TaskBar.
• Click on add driver, A new page will pop up where you have to enter the details of the driver And then enter all the required details which include:
  • Name(Optional): Here you have to provide the name of driver. This name will be visible to the customer at the time location tracking Having a name provided for a driver will also help in avoiding any confusion while assigning a route to the driver along with the email-id.
  • Emails(Mandatory): This field identifies the driver and help the manager connect to the driver on the driver app.
  • Start & Stop Time:(Optional) This field will help you and the driver get clear picture of when to start for the route and when to end it. This will be useful when you would have to align the driver routes with their shift timings.
  • Break Time: The time during their shift when driver is unavailable or on a break.
  • Phone Number: (Optional) This field will help you to share the contact details of driver during delivery trackin
  • Store Location: (Optional)The place where the warehouse/operational store is located for the driver and will be the starting point for their routes. This is a drop down menu consisting of all the stores. If you wish to add new stores, refer How to add stores
  • Vehicle: (Optional) The vehicle that will be assigned to the driver. This is a drop down menu consisting of all the vehicles. If you wish to add new vehicles, refer How to add vehicles in the fleet
  • Skills (Optional): This helps you understand the specialization of the driver so that when a new route is created for a task that a only specific driver can complete, You can easily assign them on the route, This is a drop down menu consisting of all the skills. If you wish to add new skills, refer How to define different skills/job types for drivers on Zeo?
  • Click on save You can see the newly added drivers. This is how you can add a driver manually.

Creating an account with Zeo Fleet Planner is a straight forward process, Here’s how you can set up your account:

This guide will ensure a comprehensive understanding of the registration process, tailored to your specified flow for the fleet platform.

• Accessing the Website: Via Search or Direct Link: Search for Zeo Route Planner on Google or directly navigate to https://zeorouteplanner.com/.
• Initial Website Interaction: Landing Page: On the homepage, find and click on the Start for Free option in the navigation menu.
• Registration Process:
  • Selecting Sign Up: Choose Sign Up to proceed.
  • Sign Up Options:
  • Sign Up via Gmail: Clicking on Gmail redirects you to Google’s sign-in page. Select your account or log in.
  • Sign Up via Email: Requires entering organization’s name, your email, and a password. Follow any additional prompts to complete setup
• Completing Sign-Up: Dashboard Access: After registration, you’re directed to your dashboard. Here, you can start managing your fleet, add drivers, and plan routes.
• Trial and Subscription
  • Trial Period: New users typically have access to a free 7 day trial period. Explore features without commitment.
  • Subscription Upgrade: Options to upgrade your subscription are available on your dashboard.
  • If you use face any issues with the sign up process feel free to mail our customer support team on support@zeoauto.in

Yes, Zeo offers advanced training sessions and demos designed to help users optimize route planning and enhance fleet management strategies. These sessions target users who are familiar with the basic functionalities of Zeo Route Planner and Zeo Fleet Platform but wish to delve deeper into strategic and efficient usage. Also, Zeo keeps uploading videos corresponding to its new features on youtube. So the users can also take references from them.

Zeo operates on help and guidance platform where any new customer is given access to a lot of resources which includes:

• Book My Demo feature: here the users are given a tour of the features and functionalities that are offered at zeo by one of the service representatives at zeo. To book a demo, go to Schedule demo option on top right corner of dashboard page, select date and time and then the team will coordinate with you accordingly.
• Youtube channel: Zeo has a dedicated youtube channel here videos about the platform features and functionalities are regularly posted.
• Blogs: Zeo posts blogs about various topics revolving around its platform on timely basis, these blogs are hidden gems for users who are very curious about every new features implemented in Zeo and wish to utilize it.

• This platform is aimed at fleet managers or business owners, providing them with comprehensive tools to monitor and manage the entire fleet, including tracking the distance traveled by drivers, their locations, and the stops they have covered.
• Enables the tracking of all fleet activities in real-time, offering insights into driver locations, distances traveled, and progress on their routes.
• The fleet platform can be accessed through a web browser on desktops and it allows for the planning and management of delivery or pickup routes on a larger scale, optimizing operations for the entire fleet.
• The Zeo fleet platform can be accessed by web only.

Zeo Fleet Platform’s accessibility caters to the diverse needs of fleet managers with a range of features designed for route planning and management.

Below is a detailed, breakdown of the features and data provided:

The Zeo Fleet Platform is accessible through a web browser on desktops, providing an expanded set of tools for route planning and fleet management.

Features for Fleet Managers:

• Multi-Driver Route Assignment: Enables the uploading of address lists or importing them via API for auto-assignment of stops to drivers, optimizing for time and distance across the fleet.
• Integration with E-commerce Platforms: Connects to Shopify, WooCommerce, and Zapier to automate the import of orders for delivery route planning.
• Skill-Based Stop Assignment: Allows fleet managers to assign stops based on the specific skills of drivers, improving efficiency and customer service.
• Customizable Fleet Management: Offers options to optimize routes based on various factors, including reducing load or the number of vehicles required.

Data and Analytics:
Provides comprehensive analytics and reporting tools for fleet managers to track efficiency, performance, and to make informed decisions based on historical data and trends.
In summary, Zeo fleet platform’s accessibility empowers fleet managers with a suite of comprehensive features and data for efficient route planning and management, tailored to the unique requirements of desktop users.

Zeo Fleet Platform is explicitly designed to support multi-user access. Fleet managers can create and manage routes for multiple drivers, making it suitable for teams and larger operations.

• Notifications and alerts can be received by the user from following places
• Real time delivery Tracking and in app chat: The owner can recieve alerts about the progress and positioning of the driver on a route as he/she can track the driver on realtime basis. Along with this, the platform also allows chat between the owner&driver.
• Route assigning notification: Whenever the owner assigns a route to a driver, the driver recieves the route details and till the time the driver doesnt accept the assigned task, the route optimisation will not begin. Once accepted, the owner will recieve notification of route start, and will continue to recieve the notifications for each step of the route.
• Web hook based usage: the applications who are utilizing zeo with the help of its API integration can make use of webhook where they have to place their application URL and they will be receiving alerts and notifications over route start/stop times, trip progress etc.

Zeo offer various resources to help new users get started and make the most of its features. These include:

• -Book Demo: The team at Zeo helps the new users get accustomed with the platform and its features. All the user has to do, is to schedule a demo and the team will contact the user. The user can also ask any doubts/queries(if any) with the team there only.
• -Youtube Channel: Zeo has a dedicated youtube channel where the team posts videos related to features and functionality available under Zeo. New Users can refer to the videos for a streamlines learning experience.
• -Application Blogs: The customer can access the blogs posted by Zeo to familiriaze himself with the platform and get guidance on timely basis for all the new features and functionality that the platform offers.
• -FAQ Sections: Answers to all the frequently asked questions that new users might have realted to Zeo.
• Contact us: If the customer has any questions/issues that arent answered in any of the above resources, he/she can write to us and the Customer support team at zeo will contact you to solve your query.

Zeo offers dedicated demo for all the first time users. This demo includes onboarding assistance, features explorations, implementation guidance, and access to all the functionalities on the platform. The customer service representatives who provides the demo can address any questions or concerns during the setup process. Additionally, Zeo provides documentation and tutorials on youtube and blogs to help users navigate the initial setup steps effectively.

The process for migrating data from another route planning tool to Zeo involves exporting stops info from the existing tool in a compatible format (such as CSV or Excel) and then importing it into Zeo. Zeo offers guidance or tools to assist users with this migration process, ensuring a smooth transition of data.

Integrating Zeo Route Planner into existing business workflows offers a streamlined approach to managing deliveries and fleet operations. This process enhances efficiency by connecting Zeo’s powerful route optimization capabilities with other essential software applications used by the business.

Here’s a detailed guide on how businesses can achieve this integration:

• Understanding Zeo Route Planner’s API: Begin by familiarizing yourself with Zeo Route Planner’s API documentation. The API enables direct communication between Zeo and other systems, allowing for the automatic exchange of information such as stop details, route optimization results, and delivery confirmations.
• Shopify Integration: For businesses using Shopify for e-commerce, Zeo’s integration allows for the automatic importation of delivery orders into the Zeo Route Planner. This process eliminates manual data entry and ensures that delivery schedules are optimized based on the latest order information. Set up involves configuring the Shopify-Zeo connector within the Shopify app store or using Zeo’s API to custom integrate your Shopify store.
• Zapier Integration: Zapier acts as a bridge between Zeo Route Planner and thousands of other apps, enabling businesses to automate workflows without the need for custom coding. For example, businesses can set up a Zap (a workflow) that automatically adds a new delivery stop in Zeo whenever a new order is received in apps like WooCommerce, or even via custom forms. This ensures that delivery operations are seamlessly synced with sales, customer management, and other critical business processes.

To stop customers to contact the drivers who are on-route to deliver their parcel, user can disable the customer calling feature

To do this, follow below steps:

• Click on the user icon in the taskbar. navigate to preferences.
• In preferences, navigate to customer calling option, click on it.
• A new pop up appears, click on disable
• and then click on Update Preferences.
• Now the customer calling feature has been disabled and the customer will not get the contact information of the driver to contact.

Proof of delivery is a feature that can be used when driver has made a delivery and he wants to capture a proof of it. By default, this feature is disable

To maintain and record payments from customers after delivering the parcel as a sign of delivery and payment completion , User can use “POD Payment” option.
To use it, follow the below step:

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “POD payment” option, click on it.
3. A new pop up appears, click on enable. and then click on Update Preferences.
4. Now the POD payment feature has been enabled and the driver can record the payment details of the customer at the time of parcel delivery.
5. Once parcel is delivered and the driver marks the stop as success, they will get a pop-up with option of “Collect Payment”. Once they click the option, they will be able to record the payment.
   1. The payment menu consist of the following options:
   2. Cash payment option: If payment is made in the form of cash, driver can record the amount received.
   3. Online Payment option: Every online transaction will have a uniques transaction id associated to it. So if payment is made online, the driver can record the transaction id. Driver can also click and save image of the “Successful Transaction” page as a proof of payment confirmation.
   4. Pay Later: If the customer wishes to pay later directly to the fleet owner, driver can select this option and also mention any details regarding the payment in future in the notes section.
6. Once details are added, click on Save button. Now payment details have been added to Zeo and you can see these details in the trip report.

To make sure the driver doesn’t edit route midway you can use “Route Edit By Driver”, to use this feature,
follow below steps:

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “Route Edit By driver” option, click on it.
3. A new pop up appears, click on disabled. and then click on Update Preferences.
4. Now the Route Edit By driver feature has been disabled and the driver will not be able to edit the route.

To avoid certain types of roads during the route creation, you can use the “Avoid Params” feature where he can mention which type of roads to avoid, to use this feature,
Follow the below steps:

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “Avoid Params” option, click on it.
3. A new pop up appears, consisting of parameters: tunnels ferries, bridge, highway and ford. Click on the ones you want to avoid and then click on Update Preferences.
4. Now these params will be avoided while creating any route.

Zeo is available in 42 different languages, to change language,
Follow below steps:

1. Click on the user icon in taskbar, navigate to preferences, you can see the language option here.
2. Click on the language option, you will see the list of languages in which you can use the platform.
3. Select the required language, click on update preferences and then your preferences are updated accordingly and your language is changed.

Default wait time is the minimum wait time for the driver to wait at the stop if the receiver/scheduler is not available at the stop or running late.
To change the default wait time, do the following:

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “Default Wait Time for Stop” option, click on it.
3. A new pop up appears, provide the time. and then click on Update Preferences.
4. Now the default wait time has been updated.

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “Time Zone” option, click on it.
3. A new drop down appears consisting of multiple timezones, choose your timezone. and then click on Update Preferences.
4. Now time zone has been updated.

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “Time Format” option, click on it.
3. A new pop up appears choose from the two time formats and then click on Update Preferences.
4. Now the time format on the platform has been updated.

1. Click on the user icon in the taskbar. navigate to preferences.
2. In preferences, navigate to “country code” option, click on it.
3. A new drop down appears consisting of multiple country codes, choose your country code. and then click on Update Preferences.
4. Now country code has been updated. the country code will be reflected when new driver will be added, To know how to add drivers, refer How to add drivers manually. It will also be reflected at the time of adding customer details like phone number, To know how to add stop details, refer How to add customer details in stops

Delivery Zones is a feature which once enabled, user can specify the geographic areas on the map around the store which would be serviceable.
To do this, follow the steps:

1. Go to the add stores option in Settings, Click on add store. and then select Delivery Zone.
2. Use the map and click on the cursor option right above the map, Now you can set any coordinate as a corner point and create a closed boundary.
3. This boundary defines the store’s service range. By establishing a delivery zone, you’ve set the area for store operations. When importing stops and running optimization with this store as the start point, the resulting route will include only stops within that zone.

“Reverse stops” is a feature where the user can completely reverse the order of stops in the route.
Please note that the reverse stops feature will only work if the start and end locations provided are same.

1. In order to reverse stops of the route, go to dashboard and select the route in the routes tab
2. You can click on the three dots available as options on the screen and then select reverse stops.
3. Now you will be able to see all your stops in route in reversed order.

Adding delivery time slots provides clarity for both the delivery personnel and the recipient, ensuring that deliveries are made at convenient times, reducing missed deliveries and enhancing overall customer satisfaction.

To add delivery time slots, follow below steps:

• Once a stop is added, Click on the stop to see stop details.
• You will see Option of Stop start time and Stop end timeFill in the respective time and then press save
• Now the route optimization will take your delivery time slot into consideration.

• Once a stop is added, Click on the stop to see stop details.
• You will see a drop down of Stop priority having two options Normal and ASAP.
• Normal: This means that the stop will not be getting any priority at the time of route optimization and can be placed at any position of the optimizer route list.
• ASAP: This signifies that the stop is prioritized during route optimization, ensuring it is scheduled at the earliest feasible position within the optimized route list.
• Select the option and set it to ASAP and then press save Now Zeo will optimize the route in such a way that the stops whose priorities are set will be given more importance over others.

• Once a stop is added, Click on the stop to see stop details.
• You will see Option of Stop type Select the option and set it to Delivery/Pickup as per requirement and then press save
• Now the route optimization will consider your stop on the basis of whether the stop is delivery or pickup.
• If you wish to create a route consisting of pickup and delivery of the same parcel, you can use Linked Delivery feature
• Once the Stop type is set to Pickup, you will see the Linked Delivery option on the right of the stop, click on it, a new window will appear.
• Here, you can provide all the linked deliveries based on the pickup point. Once added, click on Link deliveries and your delivery points will be added

• Click on + icon on top right corner. This will open a new page to create route
• then click on favourites. Now, you can select the required stops you want to add to the route Once selected, click on add stops to route.
• Once added, click on Save and Optimize

This will create the new route from the stops marked as favourite

• Click on the + icon on the top right corner of dasboard. The create route menu will appear.
• Add stops using any of the options available and Assign driver. Once completed, click on navigate as added option and the route is created in such a way that the driver can navigate to all the stops sequentially.

• Prepare Your Spreadsheet: You can access the Sample file from the import stops page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as mandatory field mandatory details are the details that has to be filled necessarily to implement route optimisation.
  Apart from these details, Zeo lets the user enter the following details:
  • Address(Mandatory): This is the proper address which will taken as a stop in the route You need to specify the entire address here.
  • City, State, Country(Optional): These field helps in making the route navigation convenient and effective
  • Street & House Number(Optional): These field helps in making the route navigation convenient and effective
  • Pincode, Area Code(Optional): These field helps in making the route navigation convenient and effective
  • Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
  • Driver name to be assigned (Optional): Each stop can have an assigned driver or they can be auto assigned later, Once a route is created, the driver will get a notification to start the route To know how to add a driver, refer How to add drivers manually
  • Stop start time, end time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
  • Customer details like Customer Name, Phone Number, Email-Id Phone number has to be provided without the country code
  • The country code can be changed in the preferences section in settings separately. To change country code, refer How to change the country code
  • All the customer details provided are utilised to contact the customer. The live location of the driver will be sent to the customer phone number and email address.
  • Parcel details like parcel weight, volume, dimensions, Parcel count. These parcel details are essential for the fleet manager to understand which vehicle to use and if the vehicle is able to accomodate all the parcels. To know how to provide vehicle capacity and dimensions, refer How to add vehicles in the fleet.
  • Stop Type: Here You can mention whether the stop is Pickup/Delivery. If Pickup, You can also provide Lined Delivery. To know how to do it, refer: How to add the linked delivery while importing stops
  • Access the Import Feature: This option is available on the dashboard, select stops->upload stops. You can upload the input file from system, google drive and you can provide your google sheet link/url. Do make your Accessibility permission for sheet enable
  • Map Your Data: you’ll need to match the columns in your spreadsheet to the appropriate fields in Zeo, such as address, city, country, customer name, contact number etc
  • Review and Confirm: Before finalizing the import, review the information to ensure everything is correct. You may have the opportunity to edit or adjust any details as needed
  • Complete the Import: Once everything is verified, complete the import process. Your stops will be added to your route planning list within Zeo. To know how to create route once stops are imported, refer: How to create a route after stops are imported

• Access the Import Feature: This option is available on the dashboard, select stops->upload stops. You can upload the input file from system, google drive and you can manually add the stops also. In the manual option, you follow the same procedure but instead of creating a separate file and uploading,you can enter all necessary stop details there itself
• Prepare Your manual Entries: You can access the Sample file from the import stops page to understand what all details Zeo will be requiring for the route optimisation. Out of all the details, Address is marked as mandatory field mandatory details are the details that have to be filled necessarily to implement route optimisation.
  Apart from these details, Zeo lets the user enter the following details:
  • Address(Mandatory): This is the proper address which will taken as a stop in the route You need to specify the entire address here.
  • City, State, Country(Optional): These field helps in making the route navigation more accurate.
  • Street & House Number(Optional): These field helps in making the route navigation convenient and effective
  • Pincode, Area Code(Optional): These field helps in making the route navigation convenient and effective
  • Latitude and Longitude of the stop: These details help to track the position of the stop on the globe and improve the route optimisation process.
  • Driver name to be assigned (Optional): Each stop needs to have driver who will complete the route, Once a route is created, the driver will get a notification to start the route To know how to add a driver, refer How to add drivers manually.
  • Stop start time, end time and Duration: if the stop has to be covered under certain timings, You can use this entry. Note that we take time in 24 hour format.
  • Customer details like Customer Name, Phone Number, Email-Id Phone number has to be provided without the country code

  The country code can be changed in the preferences section in settings separately. To change country code, refer How to change the country code

All the customer details provided are utilised to contact the customer. The live location of the driver will be sent to the customer phone number and email address.

• Parcel details like parcel weight, volume, dimensions, Parcel count. These parcel details are essential for the fleet manager to understand which vehicle to use and if the vehicle is able to accomodate all the parcels. To know how to provide vehicle capacity and dimensions, refer How to add vehicles in the fleet.
• Stop Type: Here You can mention whether the stop is Pickup/Delivery. If Pickup, You can also provide Lined Delivery. To know how to do it, refer: How to add the linked delivery while importing stops

• Navigate to the dashboard and click on Stops tab Here you will find the uploaded stops. To know how to upload/import stops to Zeo, refer How to import stops from Excel
• Select the required stops by ticking the checkbox to the right of each stop, click on select All checkbox if user wishes to select all the stops.
• click on Auto-Optimize option. A new menu will appear. Click on the drivers whom you would like to assign the stops to. Click on Assign Driver.
• The auto-optimized routes are created between the drivers dividing the stops equally. If the user doesn’t want to divide stops among drivers on the basis of number of stops but the actual distance travelled by his drivers, he can select the Advanced Options and select checkbox Min Vehicle
• .Verify the details of the drivers and click on Save and Optimize

Yes, Zeo allows users to define time windows for each stop or delivery location. Users can input time slots in stop details indicating when deliveries must be made, and Zeo’s route optimization algorithms will consider these constraints when planning routes to ensure on-time deliveries. In order to accomplish this, follow the below steps:

• Create a route and add stops either manually or import them through an input file.
• Once the stops are added, you can select a stop, a pop-up will appear and you wil see multiple details of the stop.
• Out of those details, select stop start time & stop end time and mention the timings. Now the parcel will be delivered within these time frames.

Yes, Zeo Route Planner allows for route optimization based on various vehicle types and sizes. Users can input vehicle specifications like volume, number, type and weight allowance to ensure routes are optimized accordingly. Zeo allows multiple types of vehicle types that can chosen by the user. This includes car, truck, scooter and bike. User can choose the vehicle type as per requirement.

For ex: a scooter has less speed and is usually used for food delivery whereas a bike has higher speed and it can be used for big distances and parcel delivery.

To add a vehicle and its specification follow the steps:

• Go to settings and Select the Vehicles option on the left.
• Select the add vehicle option available on top right corner.
• Now you will be able to add vehicle the following details:
• Vehicle Name:(Mandatory) This helps in identifying the correct vehicle at the time of assigning the vehicle to the driver for a route, If you have two cars, you can easily differentiate two cars on the basis of their names.
• Vehicle Type-Car/Truck/Bike/Scooter (Optional): This also helps at the time of assigning the vehicle to the driver for a route. For a small parcel delivery, you would not wish to assign a truck. This is also useful when the route planner will witness routes having some restrictions on the basis of vehicle type. So if you specify vehicle type, The route planner will be able to account for that and create a suitable route for that. By default, the vehicle type selected in A car.
• Vehicle Number: (Optional) This helps in identifying the correct vehicle at the time of assigning the vehicle to the driver for a route, If you have many cars, you can easily differentiate two cars on the basis of their number.
• Maximum Capacity of vehicle: (Optional)Total mass/weight in kg/lbs of goods that the vehicle can carry. This is essential to understand how many parcels can be carried by the vehicle. Please note that this feature will work only when individual parcel’s capacity is mentioned, stops will be optimised accordingly.
• Maximum Volume of vehicle: (Optional)Total volume in cubic metre of the vehicle. This is useful to know how many parcels can fit in the vehicle. Please note that this feature will work only when individual parcel’s volume is mentioned, stops will be optimised accordingly.
• Maximum Distance the vehicle can travel: (Optional)The maximum distance the vehicle can travel on a full fuel tank, this helps in getting a rough idea of the mileage of the vehicle and affordability on the route.
• Monthly cost of using the vehicle: (Optional)This refers to the fixed cost of operating the vehicle on monthly basis.
• These settings will help in optimizing routes based on your fleet’s capabilities and requirements.
• Margin Capacity: (Optional)The capacity in % of the total capacity that can be successfully utilised for parcel placement within the vehicle.
• Margin Volume:(Optional)The volume in % of the total volume that can be successfully utilised for parcel placement within the vehicle.

Zeo Route Planner offers a tailored approach for optimizing routes specifically for electric or hybrid vehicles, considering their unique needs such as range limits and recharging requirements.
To ensure your route optimization accounts for the specific capabilities of electric or hybrid vehicles, follow these steps to input vehicle details, including the maximum distance range, within the Zeo platform:

• Navigate to the settings menu and select the Vehicles option from the sidebar.
• Click on the Add Vehicle button located in the top right corner of the interface.
• In the vehicle details form, you can add comprehensive information about your vehicle. This includes:

• Vehicle Name: A unique identifier for the vehicle.

• Vehicle Number: The license plate or another identification number.
• Vehicle Type: Specify whether the vehicle is electric, hybrid, or conventional fuel-based.
• Volume: The cargo volume the vehicle can carry, relevant for planning load capacities.
• Maximum Capacity: The weight limit the vehicle can transport, essential for optimizing load efficiency.
• Maximum Distance Range: Critically, for electric and hybrid vehicles, enter the maximum distance the vehicle can travel on a full charge or tank. This ensures that routes planned do not exceed the vehicle’s range capability, which is crucial for preventing mid-route energy depletion.

By carefully entering and updating these details, Zeo can tailor route optimization to accommodate the specific range and recharging or refueling needs of electric and hybrid vehicles. This feature is especially beneficial for fleet managers and drivers of electric or hybrid vehicles, allowing them to maximize efficiency while minimizing the environmental impact of their routes.

Zeo Route Planner is designed to handle complex routing needs, including the ability to manage split deliveries and pickups within the same route. This capability is crucial for users who need to optimize logistical operations, ensuring efficiency and flexibility. Here’s how this is achieved in the Zeo Fleet Platform for fleet managers:

Zeo continuously monitors driver availability and capacity in real-time. If there are changes, such as a driver being unavailable for a route due to shift timings or reaching vehicle capacity, Zeo dynamically adjusts routes and assignments to optimize efficiency and maintain service levels.

Zeo ensure compliance with local traffic laws and regulations by keeping the following features:

• Every vehicle add has certain specification like range, capacity etc. that are filled by the user while adding it. So, whenever that specific vehicle is assigned for a route, Zeo makes sure that the regulation laws based on capacity and vehicle type are followed.
• On all routes, Zeo (through thrid party navigation apps) provides the appropriate driving speed under all traffic laws on the route itself so that the driver remains aware of the speed range he has to drive in.

Zeo’s support for return trips or round-trip planning is designed to streamline operations for users who need to return to their starting location after completing their deliveries or pickups.
Here’s how you can use this feature step by step:

Zeo route optimization attempts to provide the route with shortest distance and shortest time. Zeo also help if the user wish to prioritise certain stops and not prioritise the rest, The route optimisation takes it into consideration while preparing the route. The user can also set the preferred time slots within which the user wants the driver to reach the stop, the route optimization will take care of it.

Zeo considers various factors when calculating optimal routes, including distance between stops, estimated travel time, traffic conditions, delivery constraints (such as time windows and vehicle capacities), prioritization of stops, and any user-defined preferences or constraints. By taking these factors into account, Zeo aims to generate routes that minimize travel time and distance while meeting all delivery requirements.

When it comes to planning your routes with Zeo, our optimization process, including the allocation of routes to drivers, leverages historical traffic data to ensure efficient path selection. This means that while the initial route optimization is based on past traffic patterns, we provide flexibility for real-time adjustments. Once the stops are assigned, drivers have the option to navigate using popular services like Google Maps or Waze, both of which take real-time traffic conditions into account. This combination ensures that your planning is rooted in reliable data, while also allowing for on-the-go adjustments to keep your deliveries on schedule and your routes as efficient as possible. If you have any questions or need further clarification on how Zeo incorporates traffic data into route planning, our support team is here to help!

To effectively monitor your subscription and manage the allocation of seats within Zeo Route Planner, simply follow these steps:

• Navigate to the Plans and Payments Section: Log into your Zeo account and head directly to the dashboard. Here, you’ll find the Plans and Payments section, which serves as the hub for all your subscription details.
• Review Your Subscription: In the Plans and Payments area, you’ll see an overview of your current plan, including the total number of seats available under your subscription and detailed information on their assignment.
• Check Seat Assignments: This section also allows you to see which seats are assigned to whom, providing clarity on how your resources are distributed among your team members or drivers.

By visiting the Plans and Payments section on your dashboard, you can keep a close eye on your subscription usage, ensuring that it continuously meets your operational requirements. This feature is designed to give you the flexibility to adjust seat assignments as needed, helping you maintain optimal efficiency in your route planning efforts.
Should you need to make any changes to your subscription or have questions about managing your seats, Zeo’s support team is readily available to assist you. We’re here to ensure that your experience with Zeo Route Planner is tailored perfectly to your business needs, offering support and guidance every step of the way.

To adjust your subscription plan on Zeo Route Planner to better suit your evolving needs, and ensuring that the new plan starts once your current plan ends, follow these steps for both web mobile interfaces:

• Open the Dashboard: Log in to your account on the Zeo Route Planner website. You’ll be directed to the dashboard, the central hub for your account.
• Go to Plans and Payments: Look for the Plans and Payments section within the dashboard. This is where your current subscription details and options for adjustments are located.
• Select ‘Buy More Seats’ or Plan Adjustment: Click on Buy More Seats or a similar option for changing your plan. This section allows you to adjust your subscription according to your needs.
• Choose the Required Plan for Future Activation: Select the new plan you wish to switch to, understanding that this plan will become active once your current subscription expires. The system will inform you of the date when the new plan will take effect.
• Confirm Plan Change: Follow the prompts to confirm your selection. The website will guide you through any necessary steps to finalize your plan change, including acknowledgment of the transition date.

Zeo may offer discounts for non-profit organizations or high-volume users, depending on the specific arrangements and agreements. For more details please reach out to customer support.

No, there’s no commitment period or cancellation fee for Zeo subscriptions. You can cancel your subscription at any time without incurring any additional charges.

Zeo typically does not offer refunds for unused subscription periods. However, you can cancel your subscription at any time, and you’ll retain access to Zeo until the end of your current billing period.

For a custom quote tailored to your specific business needs, you can contact Zeo’s sales team directly through their website or platform. They will work with you to understand your requirements and provide a personalized quote. Additionally you can schedule a demo for more details – https://calendly.com/zeorouteplanner/book-my-demo

Zeo Route Planner distinguishes itself in the market with a clear and transparent seat-based pricing structure. This approach ensures that you only pay for the number of drivers or seats you actually need, making it a flexible and cost-effective option for businesses of all sizes. Whether you’re an individual driver or managing a fleet, Zeo offers tailored plans that directly align with your specific requirements.

Compared to other route planning solutions, Zeo emphasizes transparency in its pricing, so you can easily understand and anticipate your expenses without worrying about hidden fees or unexpected costs. This straightforward pricing model is part of our commitment to providing value and simplicity to our users.

To see how Zeo measures up against other options in the market, we encourage you to explore a detailed comparison of features, pricing, and customer reviews. For more insights and to find the plan that’s the best fit for your needs, visit our comprehensive comparison page- https://zeorouteplanner.com/fleet-comparison/

By choosing Zeo, you’re opting for a route planning solution that values clarity and user satisfaction, ensuring you have all the tools you need to optimize your delivery operations efficiently.

If you choose to cancel your Zeo Route Planner subscription, it’s important to understand how this decision affects your data and routes. Here’s what you can expect:

• Access After Cancellation: Initially, you might lose access to some of Zeo’s premium features or functionalities that were available under your subscription plan. This includes advanced route planning and optimization tools, among others.
• Data and Route Retention: Despite the cancellation, Zeo retains your data and routes for a predetermined period. This retention policy is designed with your convenience in mind, providing you the flexibility to reconsider your decision and easily reactivate your subscription if you choose to return.
• Reactivation: Should you decide to come back to Zeo within this retention period, you’ll find that your existing data and routes are readily available, allowing you to pick up right where you left off without the need to start from scratch.

Zeo values your data and aims to make any transition as smooth as possible, whether you’re moving on or deciding to rejoin us in the future.

When it comes to using Zeo Route Planner, you can expect a straightforward and transparent pricing model. We pride ourselves on ensuring all costs are communicated upfront, with no hidden fees or unexpected setup charges to worry about. This transparency means you can plan your subscription budget with confidence, knowing exactly what the service entails without any surprises down the line. Whether you’re an individual driver or managing a fleet, our goal is to provide clear, straightforward access to all the route planning tools you need, with pricing that’s easy to understand and manage.

Zeo may offer performance guarantees or SLAs for certain subscription plans or enterprise-level agreements. These guarantees and agreements are typically outlined in the terms of service or contract provided by Zeo. You can inquire about specific SLAs with Zeo’s sales or support team.

You can report any bugs or issues with Zeo Route Planner directly through our support channels. This can include sending an email to our support team, or contacting us through in-app support chat. Our team will investigate the issue and work to resolve it as quickly as possible.

Zeo employs robust data backup and recovery procedures to ensure the safety and integrity of your data. We regularly back up our servers and databases to secure offsite locations. In the event of data loss or corruption, we can quickly restore data from these backups to minimize downtime and ensure continuity of service. The user will not experience any data loss, be it routes, drivers etc. anytime while switching platforms to run the application. Users will also not experience any issue running the app on their new device.

If you encounter issues with route optimization, there are several steps you can take to troubleshoot the problem. First, double-check that all address and route information is entered correctly. Ensure that your vehicle settings and routing preferences are configured accurately. Make sure that you have chosen “Optimize route” instead of “Navigate as added” from the set of options available for route planning. If the issue persists, contact our support team for assistance. Provide details about the specific routes and optimization criteria you’re using, as well as any error messages or unexpected behavior you’ve observed.

We value feedback from our users and actively encourage suggestions for new features and improvements. You can submit feature requests and suggestions through various channels, such as our website’s chat widget, mail us on support@zeoauto.in or directly chat with us through the Zeo Route Planner app or platform. Our product team reviews all feedback regularly and considers it when planning future updates and enhancements to the platform.

Zeo regularly updates its users about any known issues or scheduled maintenance through email notifications, announcements on their website, or within the platform’s dashboard.

Users can also check Zeo’s status page and in app notifications for updates on ongoing maintenance or reported issues.

Zeo regularly releases software updates and upgrades to improve performance, add new features, and address any security vulnerabilities.

Updates are typically rolled out automatically to users, ensuring they have access to the latest version of the platform without any additional effort. For users with mobile application, they would have to enable the auto update feature for the app on their device so that the app can be updated automatically on timely basis.

• Zeo actively solicits and collects user feedback and feature requests through various channels, including email, in app chat and surveys.
• The product development team evaluates these requests and prioritizes them based on factors such as user demand, feasibility, and strategic alignment with the platform’s roadmap.
• Are there dedicated account managers or support representatives for enterprise accounts?” title_tag=”h3″ schema=”faq”] The customer support team at Zeo is available around the clock to help the users. Also, for fleet accounts, the account managers are also available to help the user in the quickest time possible.

• Zeo follows a predefined incident response and resolution process to prioritize and address critical issues or downtimes promptly.
• The severity of the issue determines the urgency of the response, with critical issues receiving immediate attention and escalation as necessary.
• Zeo keeps users informed about the status of critical issues through support chat/mail thread and provides regular updates until the issue is resolved satisfactorily.

• Click on the user icon in the taskbar. navigate to settings.
• In settings, go to customer user profile, click on it.
• Here you can update your password by providing the new and old password.
• Please note that there are certain restrictions to the choice of password which are written on the page kindly adhere to them.
• To change the email id, you would have to contact the customer support.

You can delete account at Zeo by accessing the “Delete Account” button in settings.

1. Go to settings. Select User profile. A new page will appear.
2. The delete account button will be available on top right corner of the page, Click on it.
3. Select reasons for deletion from the options available. If your reason is not listed, select “Other”. Also provide any notes explaining your reason(optional). Click on delete account.
4. Follow the security procedures and your account will be deleted.

You can upload your logo and add company name on Zeo, so that whenever customer accesses the driver’s live location, your company’s logo will be visible to him on top left corner of the map.
To do so, follow below steps:

1. Go to settings from User icon and select Branding option. Now you will see the upload logo option.
2. Click on the option and select the logo from your system. Once uploaded, click on Update.
3. Scroll down and add the name of the company. Once added, provide the color palette that corresponds to your brand, by default it is set to black.
4. Now your brand logo has been uploaded and company name has been set and will be used at the time when customer will use live tracking.

Yes, Zeo Route Planner can be used alongside other navigation apps like Google Maps, Waze, and several others. Once the routes are optimized within Zeo, users have the option to navigate to their destinations using their preferred navigation app. Zeo provides the flexibility to select from various map and navigation providers, including Google Maps, Waze, Her Maps, Mapbox, Baidu, Apple Maps, and Yandex maps. This feature ensures that drivers can leverage the route optimization capabilities of Zeo while utilizing the real-time traffic updates, familiar interface, and additional navigation features offered by their preferred navigation app.

Zeo Route Planner offers a comprehensive suite of APIs designed for custom integrations, enabling fleet owners and small businesses to create, manage, and optimize routes efficiently while tracking delivery status and drivers’ live locations.

Here’s a summary of the key APIs Zeo provides for custom integrations:
Authentication: Secure access to the API is ensured through API keys. Users can register and manage their API keys through Zeo’s platform.

Store Owner APIs:

• Create Stops: Allows the addition of multiple stops with detailed information like address, notes, and stop duration.
• Get All Drivers: Retrieves a list of all drivers associated with the store owner’s account.
• Create Driver: Enables the creation of driver profiles, including details such as email, address, and phone number.
• Update Driver: Allows for the updating of driver information.
• Delete Driver: Permits the removal of a driver from the system.
• Create Route: Facilitates the creation of routes with specified start and end points, including stop details.
• Get Route Info: Retrieves detailed information about a specific route.
• Get Route Optimized Info: Provides optimized route information, including optimized order and stop details.
• Delete Route: Allows for the deletion of a specific route.
• Get All Driver Routes: Fetches a list of all routes assigned to a particular driver.
• Get All Store Owner Routes: Retrieves all routes created by the store owner, with filtering options based on date.

Pickup Deliveries:
Custom APIs for managing pickup and delivery operations, including creating routes with pickup and delivery stops linked together, updating routes, and fetching route information.

• WebHooks: Zeo supports the use of webhooks to notify users about specific events, allowing for real-time updates and integrations with other systems.
• Errors: Detailed documentation on the types of errors that might be encountered during API interactions, ensuring developers can effectively handle and troubleshoot issues.

These APIs provide the flexibility for in-depth customization and integration with existing systems, enhancing operational efficiency and real-time decision-making for fleet management and delivery services. For further details, including parameter specifications and usage examples, users are encouraged to consult Zeo’s API documentation available on their platform.

Seamless synchronization between Zeo’s mobile app and web platform necessitates a cloud-based architecture that continuously updates data across all user interfaces. This means any changes made in the app or on the web platform are instantly reflected across all devices, ensuring drivers, fleet managers, and other stakeholders have access to the most current information. Techniques such as real-time data streaming and periodic polling are employed to maintain synchronization, supported by a robust backend infrastructure designed to handle high volumes of data updates efficiently. This enables Zeo attain Real time Live Location of its drivers, facilitate in app conversations and tracking driver activities(route, position etc.).

Zeo gathers feedback from users with disabilities by conducting surveys, organizing focus groups, and offering direct ways to communicate. This helps Zeo understand their needs and improve accessibility features accordingly.

Zeo is dedicated to delivering a uniform user experience across diverse devices and platforms. To achieve this, we implement responsive design techniques and conduct thorough testing across a wide range of devices. This ensures that our application adjusts smoothly to various screen sizes, resolutions, and operating systems. Our focus on maintaining consistency across platforms is central to our commitment to offering a seamless and reliable experience to all users, no matter their choice of device or platform.

Zeo is considering to introduce opportunities for users to participate in beta testing or pilot programs for upcoming features. This initiative will allow our users to experience new functionalities ahead of their official release and provide invaluable feedback to help refine these features. Users interested in being part of this process will soon find information on how to sign up through our app, website, or by reaching out to our customer support team.

Zeo acknowledges and rewards users who contribute significantly to the community or product improvement efforts. The users are rewarded through complimentary vouchers, special discount codes, etc

Users can share their feedbacks on IOS, android, G2 and Capterra. Zeo also maintains an official youtube community where users can share experiences, challenges, and solutions. These platforms serve as valuable hubs for community engagement, knowledge sharing, and direct communication with Zeo’s team members.

Zeo has mechanisms in place to prioritize user feedback and feature requests. This involves evaluating the frequency and severity of user requests, assessing their alignment with Zeo’s product roadmap and vision, and considering the potential impact on user experience and performance.

Zeo welcomes customer feedback wholeheartedly and if certain feature implementation is necessary and will benefit Zeo’s customers, The team at Zeo implements it as soon as possible.

• Login to the dashboard, navigate to the chat with us option, click on it and then you will see a pop-up menu where you can type your message
• Type in your query and then the customer support team will typically get back to you within 30 minutes.

If you encounter a routing error or glitch in the platform, you can report the issue directly to our support team. We have a dedicated support system to address such issues promptly. Please provide detailed information about the error or glitch you encountered, including any error messages, screenshots if possible, and the steps leading up to the issue. You can report the issue on the Support page under settings, you also contact Zeo officials through the email id and whatsapp number provided on the same page.

Submitting feedback or suggestions directly within the Zeo Route Planner fleet platform is easy and straightforward. Here’s how users can do it:1. In-App Feedback Feature: Zeo provides a dedicated feedback feature within its app or platform, allowing users to submit their comments, suggestions, or concerns directly from their dashboard or settings menu. Users typically access this feature by navigating to the Settings section within the platform, where they find an option like Support. Here, the users can provide their suggestions.
2. Contact Support: Users can also reach out to Zeo’s customer support team directly to share their feedback. Zeo typically provides contact information, such as email addresses and phone numbers, for users to get in touch with support representatives. Users can communicate their feedback via email or phone calls.

Zeo makes sure that any new user is given access to a lot of resources so that the user(fleet manager/driver) can understand the platform with ease. This includes:

• Book My Demo feature: here the users are given a tour of the features and functionalities that are offered at zeo by one of the service representatives at zeo.
• Youtube channel: Zeo has a dedicated youtube channel here videos about the platform features and functionalities are regularly posted.
• Blogs: Zeo posts blogs about various topics revolving around its platform on timely basis, these blogs are hidden gems for users who are very curious about every new features implemented in Zeo and wish to utilize it.

Yes, Zeo provides instructional materials and guides for integrating its route planning and fleet management platform with other business systems. These resources typically include:

• API Documentation: Detailed guides and reference materials for developers, covering how to use Zeo’s API for integration with other systems, such as logistics, CRM, and e-commerce platforms. These are available on API page in settings.
• Video Tutorials: Short, instructional videos that demonstrate the integration process, highlighting key steps and best practices are available on Zeo Youtube channel.
• Customer Support and Feedback: Access to customer support for direct assistance with integrations, along with customer feedback where users can share advice and solutions.

These materials are designed to help businesses seamlessly integrate Zeo into their existing systems, improving operational efficiency and leveraging route optimization capabilities across their operations.

Zeo supports users with ongoing updates and learning opportunities through:

• Online Blogs: Zeo maintains an up-to-date set of articles, guides, and FAQs for customers to explore and enhance their usage.
• Dedicated Support Channels: Direct access to customer support via email, phone, or chat.
• Youtube Channel: Zeo has a dedicated youtube channel where it posts videos corresponding to its latest features and functionalities. The users can explore them to bring in new features within their work.

These resources ensure users are well-informed and can effectively use Zeo’s evolving functionalities.

Zeo offers a range of self-help options for users to troubleshoot common issues independently. The following resources enable users to find solutions to common problems quickly and efficiently:

• Zeo FAQ page: Here, the user gets access to comprehensive set of queries and articles covering common issues, usage tips, and best practices. To visit Zeo’s FAQ page, Click here: Zeo FAQ’s.
• Youtube tutorial videos: A collection of how-to videos demonstrating key features and guiding users through common tasks and solutions is available on ZeoAuto youtube channel.
• Blogs: Users can access Zeo’s insightful blog posts covering updates, tips, and best practices to enhance user experience.
• API Documentation: A detailed information for developers on how to integrate and use Zeo’s API, including examples and troubleshooting tips is available on Zeo auto website. To view it, go to Settings->API->More Info.

Users can Submit their experience or seek advice directly within the Zeo Route Planner app or platform to help Zeo improve its functionality. The ways to do that are mentioned below:

• In-App Feedback Feature: Zeo provides a dedicated feedback feature within its app or platform, allowing users to submit their comments, suggestions, or concerns directly from their dashboard or settings menu. Users typically access this feature by navigating to the “”Settings”” section within the app, where they find an option like “”Support””. Here, the users can provide their suggestions.
• Contact Support: Users can also reach out to Zeo’s customer support team directly to share their feedback. Zeo typically provides contact information, such as email addresses and phone numbers, for users to get in touch with support representatives. Users can communicate their feedback via email or phone calls.

Zeo regularly releases software updates and upgrades to improve performance, add new features, and address any security vulnerabilities keeping the training materials, resources and features up to date. Every update, ensures the users have access to the latest version of the platform without any additional effort.

Zeo gathers and prioritizes user requests through feedback channels like in-app support, app reviews, and customer support. Requests are analyzed, categorized, and prioritized based on criteria like user impact, demand, strategic fit, and feasibility. This process involves cross-functional teams including the members from engineering, product management, design, customer support, and marketing. Prioritized items are integrated into the product roadmap and communicated back to the community.

Zeo is exploring trends like Artificial Intelligence (AI) and Machine Learning (ML) for dynamic optimization and route customizations. These innovations aim to enhance route efficiency, user experience, and scalability in its planning and optimization.

Zeo delivers updates weekly or monthly, adapting to user needs, new feature development, or bug fixes. Our seamless update process encompasses rigorous testing, gradual deployment, user communication, and feedback analysis, ensuring a smooth transition and preserving the user experience.

Yes, Zeo has a product team dedicated to researching and developing new functionalities. This team focuses on identifying emerging trends, exploring new technologies, and conceptualizing features that can enhance the user experience, improve efficiency, and open up new markets. Their work is crucial for ensuring Zeo stays at the forefront of route optimization technology and continues to meet the evolving needs of its users.

Zeo balances user requests for new features with platform stability by prioritizing based on value and feasibility, conducting extensive testing for quality assurance, using a scalable architecture to support growth, gathering ongoing user feedback, and implementing feature flags for gradual rollouts. This approach ensures innovation without compromising on performance or usability.

Zeo is expanding its integration capabilities with CRMs, web automation tools (such as Zapier), and e-commerce platforms utilized by customers to streamline processes and reduce manual effort. Such partnerships are aimed at enhancing product offerings, expanding market reach, and driving innovation to meet evolving user needs and industry trends.

Zeo ensures future developments align with user needs and industry trends by actively collecting user feedback, conducting market research, forming strategic collaborations, utilizing cross-functional teams by including the members from engineering, product management, design, customer support, and marketing and regularly updating its product roadmap. This approach helps Zeo stay responsive to user demands and industry shifts, ensuring continuous innovation and relevance.