Route Planning Solutions for Home Healthcare

Route Planning Solutions for Home Healthcare, Zeo Route Planner
Reading Time: 3 minutes

The importance of time cannot be undermined in the healthcare industry. Healthcare services are one of the essential services needed for society to run smoothly. Home healthcare service ensures that the right treatment, equipment, and medicines reach patients who cannot visit hospitals.

The two biggest challenges faced by home healthcare service providers are – reaching the patients on time and timely delivery of medical supplies to the patients.

Route planning solutions are the need of the hour to make home healthcare services more efficient!

How does route planning help in healthcare services?

Save time spent on the road

Route planner software enables healthcare providers to plan optimized routes. It helps in creating a route with multiple stops in one go. They can reach the patients faster and save the time they would’ve otherwise spent on the road.

Visit more patients in a day

By following an optimized route, healthcare professionals can fulfill more appointments in a day.

Allocate priority status to patients

While planning the route, the stops can be marked as a priority as per the patient’s condition. The route planner will take it into account while optimizing the route.

Visit as per the appointment time window

If some patients are available only during certain times of the day, their time constraints can also be added to the route. The route planner ensures that the route is created according to the patient’s preferred appointment time windows.

You can add realistic stop durations depending on how much time it will take at each stop to provide the service. This ensures that the route can be followed smoothly without delays.

Hop on a 30-minute demo call and find out how Zeo plans faster routes for you!

Timely delivery of medical supplies

Optimizing the route ensures that any medicines or pharmaceutical supplies that need to be delivered to the patient’s home reach them on time. The delivery status can also be tracked to be absolutely sure of the delivery.

Proof of service or delivery

Healthcare professionals can capture the proof of service or proof of delivery of medical supplies in the route planner app itself. It’s done by recording the digital signatures of the patient or their caregivers.

Real-time tracking

You can track the live location of the staff through the dashboard. It helps in ensuring that the professionals reach the patient on time. Appropriate measures can be taken in case of any delays. Any visit cancellations or new appointments can be added anytime to create a new optimized route. The healthcare professionals can mark the status of the appointment as a success if the appointment was completed or failed if the patient was unavailable.

Share accurate ETA with patients

Zeo route planner enables you to calculate an accurate ETA for each appointment. The same can be shared with the patients via a custom text notification along with the live tracking link. It keeps the patient updated about the arrival of their service providers.

Read more: Enhancing Efficiency with ETA: Understanding and Optimizing Estimated Time of Arrival

Plan the routes in advance

The routes can be planned in advance to ensure that any particular equipment or medical supply needed for a patient is arranged on time.

Saves planning time

It saves the time of the healthcare professionals which they would’ve spent manually planning the routes. Manual route planning is also prone to errors and inefficiencies. The time and effort saved in planning help them to completely focus on providing the best service to their patients.

Assign appointments as per staff’s skills

Route optimization ensures that the healthcare professional with the right skills is assigned the right patients. It’s done easily by matching the profiles of the professionals with the service required by the patients.

Read more: 7 Features to Look for in a Route Planning Software

Sign up for a free 7-day trial of Zeo Route Planner and start optimizing your routes right away!


As a healthcare provider you want to take all the steps that contribute towards the well-being of your patients. Using route planner solutions to provide home healthcare services allows you to reach the patients on time. You provide the best service and care to your patients without worrying about the logistics of it!

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    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.