E-Commerce Delivery Planning Software for Customer Satisfaction

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Efficient and timely delivery has become a cornerstone of success in the competitive landscape of e-commerce. Businesses across industries are continually seeking innovative ways to optimize their delivery processes to meet the ever-evolving demands of customers. In this era of heightened expectations, e-commerce delivery planning software emerges as a strategic tool for businesses to streamline their logistics operations and ensure customer satisfaction. By harnessing the power of technology and data-driven insights, these software solutions empower businesses to orchestrate seamless delivery experiences, thereby enhancing customer satisfaction and loyalty.

Role of E-commerce Delivery Planning Software in Enhancing Customer Satisfaction

E-commerce delivery planning software revolutionizes the customer experience by providing businesses with the tools and capabilities to optimize every aspect of the delivery process. From route optimization and real-time tracking to automated scheduling and predictive analytics, these software solutions empower businesses to deliver seamless and efficient delivery experiences to their customers. By streamlining delivery operations, businesses can ensure timely deliveries, minimize transit times, and provide customers with accurate delivery estimates, instilling confidence and trust in their brand.

Additionally, e-commerce delivery planning software enhances transparency and communication by providing customers with real-time updates on their shipments, allowing them to track their orders every step of the way. This increased visibility not only improves customer satisfaction but also reduces customer inquiries and support tickets, leading to greater operational efficiency. Furthermore, by leveraging data-driven insights, businesses can anticipate customer needs, optimize inventory levels, and personalize the delivery experience, further enhancing customer satisfaction and loyalty.

Top Five E-Commerce Delivery Planning Software

Now that we understand the pivotal role of e-commerce delivery planning software in enhancing customer satisfaction, let’s explore the top five popular solutions in the market and how they can empower businesses to deliver exceptional experiences to their customers.

  1. Zeo Route Planner

    Zeo route planner emerges as a cutting-edge E-Commerce Delivery Planning Software, offering a modern route optimization platform tailored for both individuals and businesses. With its intuitive design and advanced algorithms, the Zeo Route Planner app excels in strategically planning and optimizing delivery routes for maximum efficiency.

    One of the standout features of the Zeo Route Planner app is its real-time tracking and GPS navigation capabilities, empowering users to monitor their progress and make necessary route adjustments on the go. By reducing delays and ensuring timely deliveries, Zeo enhances overall operational efficiency and customer satisfaction.

    Moreover, Zeo simplifies the process of adding and assigning stops without the need for complex coding. It considers various factors such as resource availability, delivery time, number of delivery stops, and vehicle capacity before presenting the most optimized routes along with the delivery stop order. Additionally, Zeo boasts a quick setup process, requiring less than 15 minutes to get up and running, making it a convenient and efficient solution for businesses of all sizes.

    Key Features:

    The key features of Zeo Route Planner make it stand out from the crowd.

    Mobile Route Planner

    Scan printed manifests
    Add stops via Google search, excel sheets, etc.
    Integrate with Shopify, Wix, etc.
    Provide real-time ETA updates to customers
    Hassle-free navigation
    Share live location with customers
    Proof of delivery
    Advance route scheduling
    Live support 24/7

    Route Planner for Fleets
    Driver management
    – Onboard drivers within five minutes
    – Auto-assign stops as per driver availability and shift timings
    – Track their live location and get a bird-eye view on operations
    -Track route progress and get detailed reports
    Optimized route creation
    – Upload stops in the route planner
    – Specify requirements
    – Assign stops to drivers
    Secondary Features
    Schedule your route in advance
    Start routes directly from your store location
    Know delivery status in real time
    Provide real-time ETAs to customers
    Live support around the clock
    Get detailed route reports
    Communicate directly with your drivers
    Add your regular stops as favorites
    Pay for just seats that you need on your fleet
    Compatible with 51 languages
    Personalize your messaging to customers
    Add your fleet vehicles and optimize according to capacity

    Yearly – INR 833 per month per seat.
    Monthly – INR 999 per month per seat.
    Quarterly – INR 899 per month per seat.
    7-day free trial available.

  2. LogiNext

    LogiNext stands as a global provider of Software as a Service (SaaS) solutions, specializing in Delivery Automation for e-commerce operations. Catering to diverse industries such as Food & Beverage, Courier, Express and Parcel, eCommerce & Retail, and Transportation (3PLs, 4PLs, etc.), their innovative platform facilitates seamless digitization, optimization, and automation of delivery processes across the supply chain.

    With cutting-edge route planning functionalities, LogiNext equips businesses to efficiently manage their pickups and deliveries, optimizing resource capacity utilization and driving cost reductions. Leveraging sophisticated delivery route optimization and scheduling software, LogiNext empowers e-commerce enterprises to enhance resource efficiency, minimize expenses, and achieve accelerated delivery timelines.

    Key Features:

    • Route & schedule planning
    • Live tracking
    • Delivery validation
    • Pick up & delivery optimization
    • Order sequencing
    • Driver behavior analysis
    • Tracking and alerts

    Customized, need-based pricing plan.
    Free trial available.

  3. Shipday

    Shipday is a robust E-Commerce Delivery Planning Software, presenting a comprehensive delivery management solution tailored to streamline and optimize shipping processes across businesses of varying sizes. Featuring an intuitive interface and robust functionalities, Shipday simplifies order fulfillment, shipment tracking, and delivery scheduling tasks. This platform offers real-time visibility into shipment status, enabling businesses to monitor packages seamlessly from dispatch to delivery.

    With customizable delivery options, Shipday ensures that customers receive their orders as per their preferences, fostering enhanced satisfaction. Moreover, Shipday seamlessly integrates with existing e-commerce platforms, facilitating efficient management of shipping operations. In essence, Shipday empowers businesses to deliver exceptional customer experiences while driving operational efficiency to new heights.


    • Real-time driver locations
    • Automated driver assignment
    • Built-in access to 3rd party delivery services
    • Easy access to order information
    • Built-in chat
    • Proof-of-delivery
    • Route Optimization
    • Live driver tracking

    Professional – $39USD/month
    Branded Premium – $79USD/month
    Business Advanced – $299USD/month

  4. OptimoRoute

    OptimoRoute is an online tool for deliveries and field services. It lets you plan the best routes and schedules with several stops per trip. You input or import the delivery and pick-up stops. Based on factors like travel time, driver availability, delivery/service time windows, vehicle capacity, and driver skills, the system suggests efficient routes and stops sequences.

    This route planner app has features such as automated planning, real-time route modification, and workload balancing. It can serve the best for individual drivers and courier carriers.


    • Automated planning
    • Driver & vehicle management
    • Order & task management
    • Live tracking and ETA
    • Mobile app for drivers
    • Proof of delivery
    • Barcode scanning

    Starts from $35.10 per driver per month.
    30 day free trial available.

  5. Speedy Route

    Speedy Route presents a complimentary e-commerce delivery planning software equipped with route optimization functionality. This tool computes the optimal route for multiple destinations, including the return journey to the starting point. By arranging the designated stops in the most efficient sequence, it ensures each location is visited once before concluding at the initial location via the shortest and swiftest path. Moreover, the application furnishes comprehensive driving directions between each stop.

    Although the basic version of this route planning application permits the inclusion of up to 10 stops, users can extend this limit to 9999 stops by subscribing to the premium service.


    • Optimal Route Calculation
    • Route Re-Ordering
    • Multi-Vehicle Planning
    • Worldwide Availability
    • Subscription-Based Service

    $69/mo: Up to 5 drivers, 500 stops per route
    $99/mo: Up to 10 drivers, unlimited stops per route


Selecting the right E-Commerce Delivery Planning Software is paramount for the growth and success of your business. By streamlining delivery operations and prioritizing customer satisfaction, you can establish long-lasting relationships and foster loyalty. With Zeo, you not only optimize your delivery routes for maximum efficiency but also prioritize the customer experience.

Schedule a free demo with Zeo experts and unlock the potential to delight your customers, drive growth, and achieve lasting success in the competitive world of e-commerce.

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    Know More

    How to Create Route?

    How do I add stop by typing and searching? Web

    Follow these steps to add a stop by typing and searching:

    • Go to Playground Page. You will find a search box in top left.
    • Type in your desired stop and it will show search results as you type.
    • Select one of the search results to add the stop to list of unassigned stops.

    How do I import stops in bulk from an excel file? Web

    Follow these steps to add stops in bulk using an excel file:

    • Go to Playground Page.
    • In top right corner you will see import icon. Press on that icon & a modal will open.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
    • In the new window, upload your file and match the headers & confirm mappings.
    • Review your confirmed data and add the stop.

    How do I import stops from an image? Mobile

    Follow these steps to add stops in bulk by uploading an image:

    • Go to Zeo Route Planner App and open On Ride page.
    • Bottom bar has 3 icons in left. Press on image icon.
    • Select the image from gallery if you already have one or take a picture if you don’t have existing.
    • Adjust the crop for the selected image & press crop.
    • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

    How do I add a stop using Latitude and Longitude? Mobile

    Follow these steps to add stop if you have Latitude & Longitude of the address:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
    • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
    • You will see results in the search, select one of them.
    • Select additional options according to your need & click on “Done adding stops”.

    How do I add a using a QR Code? Mobile

    Follow these steps to add stop using QR Code:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Bottom bar has 3 icons in left. Press on QR code icon.
    • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
    • Add the stop to route with any additional options.

    How do I delete a stop? Mobile

    Follow these steps to delete a stop:

    • Go to Zeo Route Planner App and open On Ride page.
    • You will see a icon. Press on that icon & press on New Route.
    • Add some stops using any of the methods & click on save & optimize.
    • From the list of stops that you have, long press on any stop that you want to delete.
    • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.