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FAQ’s

How to Create Route?

How do I add stop by typing and searching?

Follow these steps to add a stop by typing and searching –

  • Go to Playground Page. You will find a search box in top left.
  • Type in your desired stop and it will show search results as you type.
  • Select one of the search results to add the stop to list of unassigned stops.

How do I import stops in bulk from an excel file?

Follow these steps to add stops in bulk using an excel file –

  • Go to Playground Page.
  • In top right corner you will see import icon. Press on that icon & a modal will open.
  • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
  • If you don’t have an existing file, you can download a sample file and input all your data accordingly, then upload it.
  • In the new window, upload your file and match the headers & confirm mappings.
  • Review your confirmed data and add the stop.

How do I import stops from an image?

Follow these steps to add stops in bulk by uploading an image –

  • Go to Zeo Route Planner App and open On Ride page.
  • Bottom bar has 3 icons in left. Press on image icon.
  • Select the image from gallery if you already have one or take a picture if you don’t have existing.
  • Adjust the crop for the selected image & press crop.
  • Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

How do I add a stop using Latitude and Longitude?

Follow these steps to add stop if you have Latitude & Longitude of the address –

  • Go to Zeo Route Planner App and open On Ride page.
  • You will see a icon. Press on that icon & press on New Route.
  • If you already have an excel file, press the “Upload stops via flat file” button & a new window will open up.
  • Below search bar, select the “by lat long” option and then enter the latitude and longitude in the search bar.
  • You will see results in the search, select one of them.
  • Select additional options according to your need & click on “Done adding stops”.

How do I add a using a QR Code?

Follow these steps to add stop using QR Code –

  • Go to Zeo Route Planner App and open On Ride page.
  • You will see a icon. Press on that icon & press on New Route.
  • Bottom bar has 3 icons in left. Press on QR code icon.
  • It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
  • Add the stop to route with any additional options.

How do I delete a stop?

Follow these steps to delete a stop –

  • Go to Zeo Route Planner App and open On Ride page.
  • You will see a icon. Press on that icon & press on New Route.
  • Add some stops using any of the methods & click on save & optimize.
  • From the list of stops that you have, long press on any stop that you want to delete.
  • It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.

How to add start and end location to your route?

While creating a route, when you are done adding all your stops, press “Done adding stops”. You’ll see a new page with 3 columns at the top and all your stops listed down below.

From the top 3 options, the bottom 2 are Start and End location of your route. You can edit the start route by pressing the “Home Icon” and search typing the address and you can edit the End Location of the route by pressing on the “End Flag Icon”. Then press Create and Optimise New Route.

You can edit the start and end location of an already existing route by going to On Ride page and clicking on “+” button, selecting the “Edit Route” option and then following the above steps.

How to rearrange a route?

Sometimes, you might want to prioritize some stops more than other stops. Say you have an existing route for which you want to rearrange stops. Go to the On Ride page and press on “+” button. From the dropdown, select “Edit Route” option.

You will see the list of all the stops listed along with 2 icons on the right side. You can drag any stop up or down by holding and dragging the icons with three lines (≡) then select “Update & Optimize Route” if you want Zeo to smartly optimize your route or select “Don’t optimize, navigate as added” if you want to go through stops as you have added in the list.

How to edit a stop?

There might be several occasions where you might want to change the stop details or edit the stop. Go to On Ride page on your app and press on the “+” Icon and select “Edit Route” option. You will see the list of all your stops, select the stop you want to edit and you can change every detail of that stop. Save the details and update route.

What is the difference between Save and Optimize and Navigate as added?

After you add stops to create a route, you will have 2 options –

Optimize & Navigate – Zeo algorithm will go through all the stops that you have added and will rearrange them to optimize for distance. The stops would be in such a way that you would be able to complete your route in minimum time. Use this if you don’t have a lot of time bound deliveries.

Navigate as added – When you select this option, Zeo will directly create a route out of the stops in the same order that you have added it. It will not optimize the route. You can use this if you have a lot of time bound deliveries for the day.

How to handle Pickup Linked Deliveries?

Pickup Linked Deliveries feature lets you link your pickup address to delivery address/es. To use this feature, add stops to your route and select a stop which you want to mark as a Pickup Stop. From the options, select “Stop Details” & in the stop type, select either pickup or delivery.

Now, select the pickup address that you just marked and tap on “Link Deliveries” under Linked delivery stops. Add the delivery stops either by typing or by voice search. After you add the delivery stops, you will see stop type and number of linked deliveries on the route page.

How to add notes to a stop?

While creating a new Route, when you add a stop, in bottom 4 options, you will see a Notes button. You can add notes according to the stops. Example – Customer has informed you that they want you to add the parcel outside the door only, you can mention it in the notes & remember it while delivering their parcel.

If you want to add notes after you have created your route, you can press on + icon and edit route & select the stop. You will see the add notes section there. You can add notes from there too.

How to add customer details to a stop?

You can add customer details to your stop for future purposes. To do that, create and add stops to your route. While adding stops, you will see a “Customer Details” option in bottom for options. Click on that and you can add Customer name, Customer mobile number & Customer Email ID.

In case you already have your route created, you can press on the + icon and edit route. Then click on the stop you want to add customer details for and repeat the same process above.

How to add a time slot to a stop?

To add more details, you can add time slot for delivery to your stop. Say, a customer wants their delivery to be on a specific time, you can enter the time range for a particular stop. By default all the deliveries are marked as Anytime. You can also add stop duration, say you have a stop where you have a huge parcel and you’ll require more time to unload that and deliver than usual, you can set that as well.

To do this, while adding a stop to your route, in the below 4 options, you will see a “Time Slot” option wherein you can set a time slot you want that stop to lie in & also set the Stop Duration.

How to make a stop as an immediate priority?

Sometimes, the customer might require the parcel ASAP or you want to reach a stop on priority, you can select “ASAP” while adding a stop to your route & it will plan out the route in such a way that you will reach that stop As soon as possible.

You can achieve this thing even after you have already created a route. Press the “+” icon and select “Edit Route” from the dropdown. You’ll see a selector with “Normal” selected. Switch the option to “ASAP” and update your route.

How to set place/position of a parcel in vehicle?

In order to place your parcel in a particular position in your vehicle & mark it in your app, while adding stop you will see an option marked “Parcel Details”. Upon clicking that, it will open a window where you will be able to add details regarding your parcel. Parcel count, position as well as a photo.

Therein you can select the parcel position from Front, Middle or Back – Left/Right – Floor/Shelf.

Say you are moving a parcel’s place in your vehicle and want to edit it in the app. From your on ride page, press the “+” button and select “Edit Route”. You will see a list of all your stops, select the stop you want to edit parcel position for & you’ll see a “Parcel Details” option similar to above. You can edit the position from there.

How to set number of packages per stop in vehicle?

In order to select count of parcel in your vehicle & mark it in your app, while adding stop you will see an option marked “Parcel Details”. Upon clicking that, it will open a window where you will be able to add details regarding your parcel. Parcel count, position as well as a photo.

Therein you can add or subtract your parcel count. By default, the value is set to 1.

How to reverse my entire route?

Say you have all your stops imported & have your route made. You want to reverse the order of stops. Rather than doing it manually, you can go to zeoruoteplanner.com/playground and select your route. You will see 3 dots menu button on the right side, press it and you will get a reverse route option. Once you press it, Zeo will reorder all the stops such as your first stop will become your second last stop.

*To do this you will have to make sure that your start and end location must be same.

How to share a route?

Follow these steps to share a route –

  • If you are currently navigating the route, go to the On Ride section & click on the “+” icon. Select “Share Route” to share your route
  • If you have already completed a route, you can go to the History section, go to the route that you want to share and click on the 3 dots menu to share the route

How to create a new route from history?

To create a new route from history, follow these steps –

  • Go to the History section
  • On top you will see a search bar and below that a few tabs like Trips, Payments etc
  • Below these things you will find a “+ Add New Route” button, select it to create a new route

How to check historical routes?

To check historical routes, follow these steps –

  • Go to the History section
  • It will show you the list of all the routes you have covered in the past
  • You will also have 2 options :
    • Continue the trip : If the trip was left unfinished, you will be able to continue the trip by clicking that button itself. It will load the route up in On Ride page
    • Restart : If you want to restart any route, you can press this button to start this route right from the start
  • If the route is completed you will also see a summary button. Select it to see the gist of your route, share it with people and download the report

How to continue a trip that was left unfinished?

To continue the existing route that you were previously navigating and did not finish, go to the history section & scroll to the route you want to continue navigating & you will see a “Continue the Trip” button. Press it to continue the trip. Alternatively, you can also press on the route on the history page and it will do the same thing.

How to download reports of my trips?

There are multiple ways to download trip reports. These are available in various formats : PDF, Excel or CSV. Follow these steps to do the same –

  • To download a report for the trip that you are currently travelling, click on the “+” button on the On Ride section and
    Select the “Download Report” option
  • To download a report of any route that you had travelled in the past, go to the History section and scroll to the route you want to download the report for & press on the three dots menu. Select download report to download it
  • To download the report of all your trips from the previous month or months before that, go to “My Profile” and select the “Tracking” option. You can download previous month report or view all reports

How to download a report for a particular trip?

To download a report for a particular trip, follow these steps –

  • If you have already travelled that route in the past, go to the History section & scroll down to the stop you want to download the report for. Click on the three dots menu and you will see a “Download Report” option. Click on that to download the report for that particular trip.
  • If you are currently travelling the route, click on the “+” icon on the On Ride page and select the “Download Route” button to download the report.
  • For any particular trip, the report will contain detailed numbers of all the important statistical measures such as –
    1. Serial Number
    2. Address
    3. Distance from Start
    4. Original ETA
    5. Updated ETA
    6. Actual time arrived
    7. Customer Name
    8. Customer Mobile
    9. Time between different stops
    10. Stop Progress
    11. Stop Progress reason

How to see proof of delivery?

Proof of delivery is used when you have made a delivery and you want to capture a proof of it. By default, this feature is disabled. In order to enable it, follow these steps –

  • Go to your profile section & select preferences option
  • Scroll down to find an option named “Proof of delivery”. tap on it and enable it
  • Save your changes

Now, whenever you are navigating a route, and you mark a stop as success, a drawer will open up where you can validate the delivery with a signature, a picture or a delivery note.

How to see the time when delivery was made?

After you make a delivery, you will be able to see the time of delivery in bold letters in green colour just below the stop address.
For the completed trips, you can go to the “History” section of the app and scroll down to the route you want to see delivery time for. Select the route and you will see a route summary page where you can see the delivery times in green colour. If the stop is a pickup stop, you can see the pickup time in purple. You can additionally download a report for that trip too by clicking “Download” option

How to check ETA in a report?

Zeo has this feature where you can check your ETA(Estimated time of Arrival) both beforehand as well as while navigating your route. To do that, download trip report and you will see 2 columns for ETA :

  • Original ETA : It is calculated in the beginning when you have just made a route
  • Updated ETA : This is dynamic and it updates throughout the route. Ex. say you waited at a stop longer than expected, Zeo will intelligently update the ETA to reach the next stop

How to duplicate a route?

To duplicate a route from history, go to the “History” section, scroll down to the route you want to duplicate and create a new route & you will see a “Ride Again” button at the bottom. Press the button and select “Yes, Duplicate & Restart the Route”. This will redirect you to the On Ride page with the same route duplicated.

What if you couldn’t complete a delivery? How to mark a delivery as failed?

Sometimes, due to certain circumstances, you might not be able to complete a delivery or continue a trip. Say you reach the home but nobody answered the doorbell or your delivery truck broke down midway. In such situations, you can mark a stop as failed. To do that follow these steps –

  • When you are navigating, on the On Ride section, for each stop, you will see 3 buttons – Navigate, Success and a Mark as Failed
  • The red button with a cross symbol on the parcel indicates Mark as Failed option. Once you tap on that button, you can choose from one of the common delivery failure reasons or enter your custom reason & mark the delivery as failed

Additionally, you can also attach a photo as proof of whatever prevented you from completing the delivery by clicking on the Attach Photo button. For this, you need to enable Proof of Delivery from the settings.

How to skip a stop?

Sometimes, you might want to skip a stop and navigate to the subsequent stops. Thereafter if you want to skip a stop, click on the “3 Layers” button and you will see a “Skip Stop” option in the drawer that opens up. Select that the stop will be marked as skipped. You will see it in a yellow colour with a “Pause Icon” on the left side along with the stop name on the right.

How to change the language of the application?

By default the language is set to the Device Language. To change it, follow these steps –

  1. Go to “My Profile” section
  2. Select the Preferences option
  3. Scroll down and you will see the “Language” option. Tap on it, select your desired language & Save it
  4. Whole app UI will show the newly selected language

How to import stops?

If you already have a list of stops in an excel sheet or on an online portal like Zapier that you want to use to create a route, follow these steps –

  1. Go to the playground page & click on “Add Route”
  2. In the right section, in the middle you will see an option to import stops
  3. You can click on “Upload Stops via Flat File” button and upload the file from your file explorer
  4. Or if you have the file handy, you can go to the drag and drop tab & drag the file there
  5. You will see a modal, click on upload data from file & select a file from your system
  6. After uploading your file, it will show a pop-up. Select your sheet from the dropdown
  7. Select the row that contains table headers. i.e. Titles of your sheet
  8. In the next screen, confirm mappings of all the row values, scroll down & click on review
  9. It will show all the confirmed stops which are going to be added in bulk, press on continue
  10. Your stops are added to a new route. Click on Navigate as Added or Save & Optimize to create route

How to add stops to a route?

You can add stops to your route in three ways. Follow these steps to do the same –

  1. You can type, search and select a location to add a new stop
  2. If you already have the stops stored in a sheet, or on some web portal, you can choose the import stops option in the middle options section
  3. If you already have a bunch of stops which you visit frequently & have marked them as favourites, you can select the “Add via Favourites” option
  4. If you have any unassigned stops, you can add them to the route by selecting “Select unassigned stops” option

How to add a driver?

If you have a Fleet Account where you have a team of several drivers, you can use this feature wherein you can add a driver and assign routes to them. Follow these steps to do the same –

  1. Go to the zeo web-platform
  2. From the left menu panel, select “Drivers” and a drawer would appear
  3. You will see a list of already added drivers i.e. Drivers that you have added before, if any (by default in a fleet of 1 Person, they themselves are considered as a driver) as well as a “Add Driver” button. Click on it & a popup will appear
  4. Add the email of the driver in the search bar and press search driver & you will see a driver in the search result
  5. Press the “Add Driver” button and the driver will get a mail with login information
  6. Once they accept it, they will show up in your drivers section & you can assign routes to them

How to add a store?

To add a store, follow these steps –

  1. Go to the zeo web-platform
  2. From the left menu panel, select “Hub/Store” and a drawer would appear
  3. You will see a list of already added Hubs & Stores, if any, as well as a “Add New” button. Click on it & a popup will appear
  4. Search for the address and select the type – Store. You can give the store a nickname too
  5. You can also enable or disable the delivery zones for the store

How to create a route for the driver?

If you have a fleet account and have a team, you can create a route for a particular driver –

  1. Go to the zeo web-platform
  2. Below the map, you will see a list of all your drivers
  3. Click the three dots in front of the name and you will see a “Create Route” option
  4. It will open the add stops popup with that particular driver selected
  5. Add the stops and Navigate/Optimise and it will be created and assigned to that driver

How to auto assign stops among drivers?

If you have a fleet account and have a team, you can auto assign stops among those drivers using these steps –

  1. Go to the zeo web-platform
  2. Add stops by clicking on “Add Stops” and Search Typing or import stops
  3. You will see a list of unassigned stops
  4. You can select all stops and click on “Auto Assign” option & in the next screen, select the drivers you want
  5. Zeo will smartly assign the routes to the stops to drivers

Subscriptions & Payments

What all subscription plans are available?

We have a very simple and affordable pricing which caters to all the type of users from a single driver to a large sized organisation. For basic needs we have a Free Plan, using which you can try out our app and its features. For the power users, we have the Premium Plan options for both Single Driver as well as Fleets.
For single drivers, we have a Daily pass, a Monthly Subscription as well as a Yearly Subscription (which is often available at highly discounted rates if you apply coupons 😉). For Fleets we have a Flexible Plan as well as a Fixed Subscription.

How to purchase a Premium Subscription?

To buy a Premium Subscription, you can go to the Profile Section and you will see a section “Upgrade to Premium” and a manage button. Click on the manage button and you will see 3 plans – Daily Pass, Monthly Pass and a Yearly Pass. Select the plan according to your needs and you will see all the benefits you’ll receive buying that plan as well as a Pay Button. Click on the Pay button and you will be redirected to a separate page where you can make a secure payment using Google Pay, Credit Card, Debit card as well as PayPal.

How to purchase a free plan?

You don’t need to purchase the free plan explicitly. When you create your account, you already have been assigned a free subscription which is good enough to try out the application. You get the following benefits in the Free Plan –

  • Optimise upto 12 stops per route
  • No limit on the number of routes created
  • Set priority and time slots for a stop
  • Add stops via Typing, Voice Search, Dropping a Pin, Uploading Manifest or Scanning Order Book
  • Re Route, Go Anti-Clockwise, Add, Delete or Modify stops while on route

What is a Daily Pass? How to purchase a Daily Pass?

If you want a more powerful solution but don’t require it for a prolonged period, you can go for our Daily Pass. It has all the benefits of a Free Plan. Additionally, you can add unlimited stops per route & all the Premium Plan benefits. To purchase the weekly plan, you need to –

  • Go to the Profile Section
  • Click on the “Manage” button in the “Upgrade to Premium” Prompt
  • Click on the Daily Pass & Make the payment

How to purchase the Monthly Pass?

Once your requirements grow, you can opt in for the Monthly Pass. It gives you all all the Premium Plan benefits and you can add unlimited stops to a route. This plan’s validity is 1 Month. To purchase this plan, you need to –

  • Go to the Profile Section
  • Click on the “Manage” button in the “Upgrade to Premium” Prompt
  • Click on the Monthly Pass & Make the Payment

How to purchase the Yearly Pass?

To enjoy maximum benefits, you should go for the Yearly Pass. It is often available at highly discounted rates and has all the benefits Zeo App has to offer. Check the Premium Plan benefits and you can add unlimited stops to a route. This plan’s validity is 1 Month. To purchase this plan, you need to –

  • Go to the Profile Section
  • Click on the “Manage” button in the “Upgrade to Premium” Prompt
  • Click on the Yearly Pass & Make the Payment

Settings & Preferences

How to change the language of the application?

By default the language is set to English. To change it, follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. Scroll down and you will see the “Language” option. Tap on it, select your desired language & Save it
  4. Whole app UI will show the newly selected language


How to change the font size in the application?

By default the font size is set to medium, which works for most people. In case you want to change it, follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. Scroll down and you will see the “Font Size” option. Tap on it, select the font size you’re comfortable with & Save it
  4. The application will re-launch and new font size will be applied

How to change the application UI to dark mode? Where to find the dark theme?

By default the app displays content in the light theme, which works best for most people. In case you want to change it and use the dark mode, follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. Scroll down and you will see the “Theme” option. Tap on it, select dark theme & Save it
  4. Additionally, you can also select System Default. This will essentially follow your system theme. So, when your device theme is light, the app will be light themed and vice versa
  5. The application will re-launch and the new theme will be applied

How to enable the navigation overlay?

Whenever you’re On Ride, there is an option to enable an overlay by Zeo which will show you extra details about your current stop and subsequent stops along with some additional information. To enable this you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Navigation Overlay” option. Tap on it and a drawer will open, you can Enable from there & Save
  4. Next time you navigate, you will see a navigation overlay with additional information

How to change the unit of distance?

We support 2 units of distance for our app – Kilometres & Miles. By default, the unit is set to Kilometres. In order to change this you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Distance in” option. Tap on it and a drawer will open, you can select Miles from there & Save
  4. It will reflect throughout the application

How to change the app used for navigation?

We support a plethora of navigation apps. You can select your favourite navigation app of choice. We support Google Maps, Here We Go, TomTom Go, Waze, Sygic, Yandex & Sygic Maps. By default, the app is set to Google Maps. In order to change this you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Navigation In” option. Tap on it and a drawer will open, you can select your favourite app from there & Save the change
  4. It will be reflected & will be used for navigation

How to change the style of the map?

By default, the map style is set to “Normal”. Apart from the default – Normal view, we also support a Satellite view. In order to change this you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Map Style” option. Tap on it and a drawer will open, you can select Satellite from there & Save
  4. Whole app UI will show the newly selected language

How to change my vehicle type?

By default, the vehicle type is set to Truck. We support a bunch of other vehicle type options like – Car, Bike, Bicycle, On Foot & Scooter. Zeo smartly optimises the route based on the type of vehicle you select. If you want to change the vehicle type you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Vehicle Type” option. Tap on it and a drawer will open, you can select the type of vehicle & Save
  4. It will be reflected while using the app

How to customize the share location message?

When you are navigating to a step, you can share the live location with the customer as well as the manager. Zeo has set a default text message but in case you want to change it & add a custom message, follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Customise share location message” option. Tap on it, change the message text and & Save it
  4. From now on, whenever you send a location update message, your new custom message will be sent

How to change the default stop duration?

By default the stop duration is set to 5 minutes. If you want to change it, you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Stop Duration” option. Tap on it, set the stop duration & Save
  4. The new stop duration will be reflected in all the stops you create thereafter

How to change the time format of the application to 24 Hour?

By default the app time format is set to 12 Hour i.e. all the date, timestamps will be displayed in a 12 Hour format. If you want to change it to a 24 Hour format, you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Time Format” option. Tap on it and from the options, select 24 Hours & Save
  4. All your timestamps will display in 24 Hour format

How to avoid a certain type of road?

You can optimise your route even more by selecting the specific types of roads you want to avoid. For Example – you can avoid Highways, Trunks, Bridges, Fords, Tunnels or Ferries. By default it is set to NA – Not Applicable. If you want to avoid a certain type of road, you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Avoid” option. Tap on it and from the options, select the type of roads you want to avoid & Save
  4. Now Zeo will make sure to not include those type of roads

How to capture proof after making a delivery? How to enable Proof of Delivery?

By default, the proof of delivery is disabled. If you want to capture proof of deliveries – you can turn it on in the preferences. In order to enable it, you need to follow these steps –

  1. Go to the Profile Section
  2. Select the Preferences option
  3. You will see the “Proof of Delivery” option. Tap on it and in the drawer that appears, select enable
  4. Now onward whenever you mark the stop as done, it will open a popup asking you to add a proof of delivery & Save
  5. You can add these proofs of delivery –
    • Proof of Delivery by Signature
    • Proof of Delivery by Photograph
    • Proof of Delivery by Delivery Note