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Reading Time: 3 minutes

Leverage automated updates to
boost operational efficiency

Automate your order tracking in real time and send instant delivery confirmations.

Automated Delivery Updates, Zeo Route Planner

How can you elevate customer satisfaction
and build lasting trust?

Implement automated delivery updates to keep your customers informed
and engaged, ensuring a smooth and trustworthy experience.

  • Automated updates provide current delivery location and status information.
  • Customers receive automated alerts and notifications at every delivery stage.
  • Automated systems facilitate prompt updates from fleet drivers.
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    Share ETA updates with all customers

    Give customers accurate arrival time estimates (ETAs) to set expectations effectively. Increase customer satisfaction by providing delivery visibility.

  • Provide location of the drivers

    Share driver’s live location with real-time tracking. Enables drivers to directly share trip details with customers.

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    Send branded custom messages

    Deliver automated branded messages to customers, with the option to add your brand color and logo. Keep customers informed and build trust.

  • Notify all customers instantly with a single click

    Inform customers promptly as the driver begins the route, as the delivery nears, and upon delivery completion. Promotes greater trust in the service.

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    Automate driver activity notifications

    Automatically inform customers when the driver begins and completes the delivery. Ensure that customers are available to accept the package.

  • Notify your customers in advance

    Automatically notify your customers a day in advance about their parcels or delivery. Customers can schedule their day accordingly.

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Use Zeo for automated
delivery updates

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Maximize output using Zeo’s fleet features.

Catering to fleet managers with end-to-end management solutions

  • Route optimization

    Zeo Route Planner assists fleet owners in creating and optimizing routes for their drivers, enhancing efficiency and reducing operational costs.

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  • Driver management

    Zeo Route Planner streamlines driver schedules, optimizes routes, and monitors performance for efficient last-mile delivery.

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  • Automated delivery updates

    Automated delivery updates keep customers informed in real-time, enhancing transparency with notifications at each delivery.

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  • Collect proof of delivery

    Collecting proof of delivery involves capturing a signature, photo, or digital confirmation to ensure accountability and verification.

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  • Route Analytics

    Route analytics optimizes efficiency and reduces costs by analyzing delivery routes, traffic, and driver performance.

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  • Integrations

    Integrations connect software systems for seamless data exchange and streamlined workflows, enhancing efficiency.

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  • Mobile app for Drivers

    Zeo Mobile app for drivers provides navigation, route optimization, delivery updates, and communication tools to boost performance.

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  • Live route tracking

    Live route tracking enables real-time monitoring of delivery progress, enhancing transparency and efficiency.

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#1 Rated for Productivity, Time & Costs in Route Planning Software

2 Star, Zeo Route Planner
RoutePlanning MomentumLeader Leader, Zeo Route Planner RoutePlanning HighPerformer HighPerformer, Zeo Route Planner RoutePlanning BestUsability Total, Zeo Route Planner RoutePlanning BestResults Total, Zeo Route Planner RoutePlanning BestRelationship Total, Zeo Route Planner RoutePlanning BestRelationship Small Business Total, Zeo Route Planner LastMileDelivery Leader Small Business Leader, Zeo Route Planner LastMileDelivery Leader Leader, Zeo Route Planner LastMileDelivery HighPerformer India HighPerformer, Zeo Route Planner LastMileDelivery HighPerformer EMEA HighPerformer, Zeo Route Planner LastMileDelivery HighPerformer AsiaPacific HighPerformer, Zeo Route Planner LastMileDelivery HighPerformer Asia HighPerformer, Zeo Route Planner Capterra, Zeo Route Planner Getapp 1, Zeo Route Planner SoftwareAdvice, Zeo Route Planner
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Trusted by 10,000+ Businesses for optimized routes

Used by over 1.5mn drivers across 150 countries to finish their work faster!

Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner
Automated Delivery Updates, Zeo Route Planner

Zeo Questionnaire

Frequently
Asked
Questions

Know More

Automated Delivery Updates

How can I notify all my customers automatically without sending individual messages?

With Zeo’s Automated Service Updates, you can notify every customer on the route in one click. ETAs, service updates, and route messages are sent instantly—saving you time and keeping everyone informed.

What if I want customers to know their service time a day in advance?

Zeo’s Advance Route Alert addon, automatically alert customers a day before their scheduled service, helping them prepare and reducing missed visits or last-minute confusion.

How can I reduce customer calls asking “Where is my agent?”

With Zeo’s Live Location Sharing, you can choose to send real-time agent tracking links to customers. They can see progress themselves, lowering inbound calls and increasing transparency.

Which Zeo option lets me top up messages for ETAs and alerts when I run out?

Zeo’s SMS Packs let you top up additional messages anytime. You can keep sending ETAs, alerts, and completion updates without interruption—ideal for high-service-volume days.

How do automated updates help me maintain better customer satisfaction?

Zeo’s Automated Service Updates keep customers informed at every stage—from advance alerts to live tracking—reducing uncertainty and creating a smooth, transparent service experience.

Is there a way in Zeo to link contacts to stops so ETAs and updates send correctly?

By adding customer details during route creation, Zeo attaches each contact to its stop automatically. This enables seamless customer notifications for ETAs, updates, accurate communication and eliminating manual mapping.

What can I use to keep customers informed at every stage of the route without constant manual messaging?

What can I use to keep customers informed at every stage of the route without constant manual messaging? With Zeo’s Automated Service Updates, you can send ETAs, route start alerts, upcoming stop alerts, and completion updates automatically. Zeo handles all customer communication in the background, so your team no longer has to send messages one by one.

How can I inform the next customer in line as soon as the previous stop is completed?

With Zeo’s Upcoming Stop Alert addon, the next customer is notified automatically as soon as the previous stop is marked as completed, failed, or skipped. This keeps customers prepared for their turn without you sending any manual updates.

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