What is an Order Management System (OMS)?
An Order Management System (OMS) is a software to manage the end-to-end journey of an order. It brings together all the orders from different sales channels into a centralized system. Each piece of information from the placement of the order to the delivery is visible in the system.
What are the benefits of an Order Management System?
An OMS offers a host of benefits to both the business as well as the customers:
- Visibility of Inventory Levels
It streamlines order fulfillment by providing visibility into the inventory levels at all times. It helps in avoiding overstocking or understocking.
- Higher Order Accuracy
An OMS lowers the dependence on manual work and reduces the chance of human error. It maintains customer experience as the correct products reach the customer. As a result, lesser returns need to be processed.
- Faster Shipping
As customers demand faster deliveries, an OMS helps increase the speed by identifying inventory availability at various fulfillment centers. The order is allocated to the warehouse closest to the customer with the required inventory.
- End-to-end visibility of an order
Real-time updates about the progress of the order are visible to everyone throughout the order lifecycle.
An OMS helps in data-driven decision-making by providing insights into order fulfillment via reports and analytics available in the dashboard.
How does Zeo Route Planner help in order management?
Zeo comes into the picture at the delivery phase of order fulfillment. Zeo Route Planner is easy to use and helps you create optimized routes within seconds. It allows you to add details like delivery time slot, stop priority, stop duration, customer details, and any specific customer notes.