---
title: "Zeo Automated Delivery Updates | Leverage automated updates to boost operational efficiency"
author: Zeo Route Planner Team
description: "Zeo’s Automated Delivery Updates keep your customers informed at every stage—without lifting a finger. The system sends real-time notifications as soon as a delivery status changes. That means fewer customer calls, happier recipients, and a stronger, more reliable delivery experience."
tags: [automated delivery updates, order tracking, delivery confirmations, customer notifications, Zeo]
url: https://zeorouteplanner.com/automated-delivery-updates/
canonical_url: https://zeorouteplanner.com/automated-delivery-updates/
layout: page
---

# Leverage automated updates to boost operational efficiency
Automate your order tracking in real time and send instant delivery confirmations.

**Start Your 7 Day Free Trial:**
- [Start Your 7 Day Free Trial](https://zeorouteplanner.com/app/signup) 

![An illustration of Zeo's complete delivery management, displaying a completed delivery with POD, and the 'Share live location' feature that provides customers with a real-time map and ETA](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/Hero-Image2-2.png)

## How can you elevate customer satisfaction and build lasting trust?
Implement automated delivery updates to keep your customers informed and engaged, ensuring a smooth and trustworthy experience.
- Automated updates provide current delivery location and status information.
- Customers receive automated alerts and notifications at every delivery stage.
- Automated systems facilitate prompt updates from fleet drivers.

## Key Features
**Share ETA updates with all customers**
Give customers accurate arrival time estimates (ETAs) to set expectations effectively. Increase customer satisfaction by providing delivery visibility.

![A screenshot of the customer's live tracking page, showing the driver's location on a map, their name, and an estimated arrival time](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/F4-Image01.png)

**Provide location of the drivers**
Share driver's live location with real-time tracking. Enables drivers to directly share trip details with customers.

![A screenshot showing stop details in the Zeo app, including the delivery address, a specific driver note about flooding, and custom branding](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/F4-Image02.png)

**Send branded custom messages**
Deliver automated branded messages to customers, with the option to add your brand color and logo. Keep customers informed and build trust.

![A screenshot of the Zeo interface for custom branding, showing options to upload a logo, set a brand color, and change the company name](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/F4-Image03.png)

**Notify all customers instantly with a single click**
Inform customers promptly as the driver begins the route, as the delivery nears, and upon delivery completion. Promotes greater trust in the service.

![A graphic illustrating the 'Message trigger for all users' add-on, showing the 'Send Live Location' button and examples of the automated ETA notifications sent to customers](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/F4-Image04.png)

**Automate driver activity notifications**
Automatically inform customers when the driver begins and completes the delivery. Ensure that customers are available to accept the package.

![A graphic showing how a driver marking a stop as 'Delivered' in the Zeo app automatically triggers a delivery confirmation push notification to the customer](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/F4-Image05.png)

**Notify your customers in advance**
Automatically notify your customers a day in advance about their parcels or delivery. Customers can schedule their day accordingly.

![A push notification from the Zeo app alerting a customer that their package is scheduled for delivery tomorrow and includes a tracking link](https://zeorouteplanner-blog.s3.ap-south-1.amazonaws.com/wp-content/uploads/2024/08/F4-Image06.png)

## Fleet Features Section
**Route optimization**
Zeo Route Planner assists fleet owners in creating and optimizing routes for their drivers, enhancing efficiency and reducing operational costs.

**Driver management**
Zeo Route Planner streamlines driver schedules, optimizes routes, and monitors performance for efficient last-mile delivery.

**Automated delivery updates**
Automated delivery updates keep customers informed in real-time, enhancing transparency with notifications at each delivery.

**Collect proof of delivery**
Collecting proof of delivery involves capturing a signature, photo, or digital confirmation to ensure accountability and verification.


**Route Analytics**
Route analytics optimizes efficiency and reduces costs by analyzing delivery routes, traffic, and driver performance.

**Integrations**
Integrations connect software systems for seamless data exchange and streamlined workflows, enhancing efficiency.

**Mobile app for Drivers**
Zeo Mobile app for drivers provides navigation, route optimization, delivery updates, and communication tools to boost performance.

**Live route tracking**
Live route tracking enables real-time monitoring of delivery progress, enhancing transparency and efficiency.

## Awards & Recognition
No.1 Rated for Productivity, Time & Costs in Route Planning Software

[View all Awards](https://zeorouteplanner.com/g2-awards/) 
[Write a G2 Review](https://www.g2.com/products/zeo-route-planner)

## Customer Testimonials
**Jimmy (Courier Driver)**
"It is very good application. It is accurate about the trip timings which amazes me. The only thing I wish they improve us the location-when I hit DONE one stop it takes me to next stop automatically. However, when Zeo tells Google maps about the next stop, it does NOT communicate the EXACT address."

**Nait M. (Fleet Owner)**
"Being a courier this app is great value. Although a few points….. doing 100+ stops a day, it would be great if pressing the done button had a bit of a delay. Sometime accidently press it twice without noticing and then find out i missed a few stops at the end of the day and have to go back."

**Victor A. (Fleet Owner)**
"I get scan and voice search 90-100 stops a night with my job and have to route it my self. Zeo route planner makes it easy thankyou Zeo route planner best app for deliveries routes and optimzation routes"

**Cyan J. (Courier Driver)**
"The best of the top routing apps, all of which I have tried. Amazingly slick functioning. Works perfectly well at all times and for all purposes that I have come across. Provides unlimited cloud storage!"

**Health Wellness (Medical Firm)**
"I am an essential worker doing health deliveries and this app has been a great support. Time is of essence in my job and the app saves hours everyday, helping in essential deliveries earlier and fater."

**George M. (Fleet Owner)**
"We run a small business. We usee Zeo Route planner for our 1st delivery run. It was fantastic super useful. Would highly recommend!!!! Currently I am not able to update the app and it's stuck any help to make it work again would be great. Problem fixed 🙂 after the update thanks"

**Anni M. (Courier Driver)**
"A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great"

**Micheal S. (Courier Driver)**
"Excellent routing app! I'm able to expedite my routes so much more efficiently since I began using the Zeo route planer app. Saves time and gives you peace of mind and confidence that you are routes are organized in the most optimal order."

**James G. (Fleet Owner)**
"A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great"

**Joe B. (Courier Driver)**
"The perfect routing app for me! I praise the developers and all those involved for keeping this app free at 15 deliveries. I usually have about 12 deliveries daily. I am new to the delivery business and this app makes things so simple that I may take on more work and gladly pay the yearly fee for the 500 deliveries tier. I think of this app as my coplilot, truly a joy to use daily. 6 stars!!!"

**Frank B. (Courier Driver)**
"Installed and used this app while performing disaster assessment for a large national non profit asstance agency during the New Jersey hurricane Ida disaster. The job required that I drive to various addresses all over the state on a daily basis. The app allowed me to get to more destinations while minimizing driving time, hence speeding assistance to the clients."

## FAQ Section
**How do I add stop by typing and searching? (Web)**
1. Go to Playground Page. You will find a search box in top left.
2. Type in your desired stop and it will show search results as you type.
3. Select one of the search results to add the stop to list of unassigned stops.

**How do I import stops in bulk from an excel file? (Web)**
1. Go to Playground Page.
2. In top right corner you will see import icon. Press on that icon & a modal will open.
3. If you already have an excel file, press the "Upload stops via flat file" button & a new window will open up.
4. If you don't have an existing file, you can download a sample file and input all your data accordingly, then upload it.
5. In the new window, upload your file and match the headers & confirm mappings.
6. Review your confirmed data and add the stop.

**How do I import stops from an image? (Mobile)**
1. Go to Zeo Route Planner App and open On Ride page.
2. Bottom bar has 3 icons in left. Press on image icon.
3. Select the image from gallery if you already have one or take a picture if you don't have existing.
4. Adjust the crop for the selected image & press crop.
5. Zeo will automatically detect the addresses from the image. Press on done and then save & optimize to create route.

**How do I add a stop using Latitude and Longitude? (Mobile)**
1. Go to Zeo Route Planner App and open On Ride page.
2. You will see a icon. Press on that icon & press on New Route.
3. If you already have an excel file, press the "Upload stops via flat file" button & a new window will open up.
4. Below search bar, select the "by lat long" option and then enter the latitude and longitude in the search bar.
5. You will see results in the search, select one of them.
6. Select additional options according to your need & click on "Done adding stops".

**How do I add stops using QR Code? (Mobile)**
1. Go to Zeo Route Planner App and open On Ride page.
2. You will see a icon. Press on that icon & press on New Route.
3. Bottom bar has 3 icons in left. Press on QR code icon.
4. It will open up a QR Code scanner. You can scan normal QR code as well as FedEx QR code and it will automatically detect address.
5. Add the stop to route with any additional options.

**How do I delete a stop? (Mobile)**
1. Go to Zeo Route Planner App and open On Ride page.
2. You will see a icon. Press on that icon & press on New Route.
3. Add some stops using any of the methods & click on save & optimize.
4. From the list of stops that you have, long press on any stop that you want to delete.
5. It will open window asking you to select the stops that you want to remove. Click on Remove button and it will delete the stop from your route.

## Stay Ahead with Real-Time Tracking
Over **10,000+** Businesses and Their Drivers Rely on Us for Seamless Fleet Management
Used by over 1.5mn drivers across 150 countries to finish their work faster!

- [Get Started for Free](https://zeorouteplanner.com/app/signup)
- [G2 Awards](https://zeorouteplanner.com/g2-awards/)
- [Take a Tour](https://zeorouteplanner.com/zeo-fleet-tour/)
- [Explore All Features](https://zeorouteplanner.com/route-planner-for-fleets/)